Enterprise Rent-A-Car Reviews

I recently rented from Enterprise in Richmond BC, Canada. After trying to rent an economy car from Hertz/Thrifty/Dollar in my neighbourhood in Vancouver only to be bluntly told that they only had minivans for rent (really? Three different companies under the same roof and that's the best you can do?). No explanation, no apology, no offer to try and find something suitable. I left, and crossed the bridge into Richmond to try Enterprise.

I recently rented a vehicle at Burbank Airport from Enterprise. It was the BEST SERVICE I have EVER received from a car rental company! Usually, when renting a car, I go from the counter to a row and number and am on my own to make sure it is the correct car, figure out how to work all the controls, etc. This time, a person escorted me to my vehicle, showed me the various controls, and even paired my phone to the Bluetooth in the car. Never has that been done before. Very impressive. When I returned the car, there was a person there to receive it, asked me if there were any problems, how was my trip, etc. Also a rarity - often there isn't anyone available for a hand-off or any instructions. Kudos to the team there!

I initially rented the car through GEICO claims, and the process was incredibly smooth. From the moment I was picked up from my home, pick up a rental car, to the need for extend the rental, all easy without any hassle, what exceed my expectation is the help I’ve received from Mr. Alonzo, the area rental manager, he went above and beyond to assist me especially during a time when I was feeling unwell. With just a text message, I was able to manage everything I needed without having to go to the branch which was incredibly convenient. I feel that staffs at Enterprise rent a car are not just dedicated; they work together to provide friendly and efficient service tailored to your needs. I highly recommend their services to anyone in need of a rental car. Thank you!!

I'm not big on writing reviews for services rendered. I believe that if you're being paid to do a job, you should always do your best. But when someone goes above and beyond the call of duty. That person should be recognized and applauded. While traveling with my son to a college he's entrusted in attending. I rented a vehicle from Enterprise for the trip. The first car we chose had a strong smell of cigarette smoke. So we changed to another vehicle. In doing so, I left a valuable over coat which belonged to my brother who was allowing me to borrow it for the trip. I didn't realize the coat was missing until the next morning.

So I had already reserved or at least I was under the impression that I had reserved a mini van for a trip to Florida. But when I arrived for my rental car there were no mini vans available…Mind you this was the weekend of Valentine’s Day but Lucas W. gave his all to find one for me but it just didn’t happen. So I ended up driving a standard SUV with my 75 yo mother, 2 sisters, son and two granddaughters 4 and 5yo all the way to Florida. Let’s just say it was the most uncomfortable journey I have ever been on. Lucas W had tried to find me a van even after I had gotten to Florida but nothing still! I truly want to thank h for his efforts! Well it was time to go back to Ohio, and that was after going to the airport trying to find still find a van.

I’m a member of Enterprise Rent-A-Car and have used them several times in the past for both car and truck rentals. Most recently a ¾ ton truck for a trip out and back to Oregon and then for a Jeep while we were down in Vegas. Both experiences were great. I have always had good experiences with Enterprise and why I decided to become a member. That was until this past week. I booked a rental online for the Missoula location at 3309 W. Broadway St. I booked this online on 5/22 for the following week. A 3-day rental starting on Thursday the 28th- Sunday the 31st. I received my confirmation email on 5/23 and confirmation #**. All was good, or so I thought, until I arrived. We had just completed the 1hr 20 min drive from our home in Plains to pick this rental up.

Got promised a jeep would be available when I went to pick up and was being held for me. Get there. No jeeps but Trucks and sedans. This isn't what I reserved. Waited a few days. No phone call. Happened to drive by Jeep on the lot but told it is already reserved. This is where things went down. I mentioned the person I was working with and waiting 3 days since promised a Jeep. Well had to get manager involved, Seems everyone is green at the Lebanon Tennessee location. Once I got my husband there things changed and we drove off in the jeep after an hour of back in forth. Jeep wasn't cleaned and not a full tank but since it was a fight to get what I reserved we took it.

I rented from the SAT airport and there was a hiccup with picking up the vehicle, so Jeff, Jon, and Charles were extremely helpful in rectifying the situation. I am 100% satisfied with my experience with Enterprise.

Zero stars. Rental car died in the middle of road. Horrible customer service roadside assistance. Waiting over 3 hours for a tow truck. Staff was not helpful at all. Absolutely horrible experience dealing with this company. Roadside assistance hung up the phone on me twice when asked to speak to a supervisor.

Enterprise location. 5759 Peach Street Erie Pa 16509 was awful. I was in an accident 3 hours from home. I was scheduled by an enterprise rep for a pickup. Enterprise never picked me up and never reached out. I have put in many complaints and was told an escalation team will reach out. Lies. I have never been contacted. They won’t resolve my issue because they don’t care. There are more steps I will now take since no one wants to call me back.

I am reporting a bad business practice of Enterprise Rent-A-Car company that tries to collect an additional 75% of rental contract amount without any reasonable explanation. I had an agreement with Enterprise to rent a midsize SUV Nissan Rogue at Houston Hobby airport (HOU) on 11/27/2025 and return the car at Dallas Love Field Airport (DAL) on 12/02/2025 for $519.99. I received the agreement via email after requesting to modify the original 3-day round trip rental to 5-day one way trip from HOU to DAL. Please see the attached e-mail.

I would like to commend the staff at Enterprise In Dollard-des-Ormeaux, QC. CA. Briana, Nicole and Andrew were very welcoming, courteous and efficient in the service they provided to me. They really demonstrated that they cared about providing quality care and that they took pride in their work. Hard to find such service these days. Bravo to them!

I rented a vehicle from the Ashtabula, Ohio Enterprise location on September 24, 2025. While an Enterprise employee was bringing the vehicle from another location, he was caught speeding on camera. The municipality sent a $150.00 speeding ticket to Enterprise which then charged my credit card. In December 2025 the Ashtabula manager admitted it was their mistake and supposedly submitted for a credit to my card. After months of phones calls I still do not have a credit. I will never rent from any of Enterprise's locations ever again.

Worst experience ever. They left me stranded on side of highway for 6 hours and then are trying to file a claim against me for tire blowing. Stay away from them and all the other companies they own. AVIS all day.

I've been a customer with Enterprise since 2012, and this location on Stan Schlueter in Killeen, Texas consistently provides the slowest and poorest customer service every time I rent from them, which has been at least 1-2 times a month. Even with completing online check-in means nothing. I still have to wait a minimum of 30 minutes to an hour for a car. They work slow, plans poorly for scheduled reservations, and waiting for a car to be detailed when they know what time reservations are scheduled is unacceptable.

I went through Enterprise on Deer Valley Road due to having recall work done on my car. After my car was ready, I called Enterprise to see if I could drop my car off at Bell Road Toyota dealership and they said it was ok, they would pick it up from there. I dropped the rental car off on April 30th with a full tank of gas and no damages. It has taken NUMEROUS phone calls to the location I rented it from, as well as the customer service line, to get them to pick up this car.

I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned. I did have damage cause by a rubber tire that was on the road and got stuck in the grill. I was happy to pay for that but then 30 days later I get another invoices stating I had windshield damage which was absolutely not the case. When I called to ask for pictures of the proof they stated that they are not required to take photos. I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned.

Made a reservation online a week ago, all set, call this week on Monday to confirm, no problem, they call me today, an hour before I am supposed to pick up the vehicle and they tell me they don't have a vehicle for me and they don't care about it.

Worst rental experience I’ve ever had — and I’m in my 60’s, and have rented a LOT of cars over the years. Avoid this place at all costs.

Enterprise Rent-A-Car at City Fountain Valley, CA did some tricks to claim when I rented. Some cracks and underneath cover popped out before. They charged me a claim. That was cheating. I learned the lesson when going to rent a car, I need to take photos around the car, as much details you can. Enterprise is the worst rental car I'd ever know. Never advise anyone to rent car at Enterprise Car Rental.