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Malcolm of Chicago, IL July 3, 2008
Malcolm of Chicago IL (07/03/08)
I purchased a fully refundable flight and then proceeded to cancel the flight. I was told that the refund would take 30 days. Now I'm being told that it could take 2 months.
The flight cost 2500, why do I need to wait 2 months to get my money back? Miss Chanelle Banton of London, OTHER June 24, 2008
Chanelle of London OTHER (06/24/08)
I was late to check in for my flight by 10 minutes. I was told I was unable to board the plane due to being late. I called Expedia who were very dismissive and unhelpful. I was later told by my insurance that I was entitled to financila assistance to purchase a new ticket as my return ticket was still valid. I was not told this information both in the airport or by the Expedia staff member I spoke to.
I was quite emotional and very upset that I was not advised earlier before cancelling my ticket. Nazeena Sandhu of Hercules, CA June 20, 2008
Nazeena of Hercules CA (06/20/08)
I purchased a roundtrip flight from Oakland to Fort Lauderdale. Delta cancelled the flight and changed the itinerary. I don't know if they notified Expedia or not, but I (as the paying customer) was NOT notified. So I get to the airport and Delta claims I missed my flight and I kept showing them the expedia print out saying my flight is at 10pm and then I found out my flight was changed and I did in fact miss it. I of course remain calm assuming that Delta or Expedia would accommodate me considering I was not aware of these changes.
Delta weaseled out of it by claiming it was Expedia's responsibility, and tried to charge me 800 for the next available flight OR a 1000 reissuing fee for a new ticket to another destination. Expedia weaseled out of it stating it was either Delta's or my responsibility. I spent over 2.5 hours on the phone with both companies crying my eyes out at the terminal in Oakland airport explaining that I had a cruise booked and I had family I was meeting in Florida and I had to be there. Neither of them was even slightly concerned with my problem.
Due to my desperation I was forced to purchase a brand new flight! On the day of my return I get to the airport and the man at the check in counter informs me that Expedia cancelled my entire trip because I did not get on the very first flight, meaning I had no return flight home. I had no money (due to the extra 400 I had to use to purchase a brand new flight getting there) and I had no way home. I was so frustrated and once again after about an hour on the phone with Expedia I was forced to over charge my ATM card for a seat on the flight that was already mine! The man kept telling me how lucky I was since I had gotten the last seat, and I was so angry considering that the last seat was only open because Expedia has zero customer communication skills!! I was once forced to purchase another ticket, on a flight that I had already paid for and had a seat available for me!!
Both companies refused refunds claiming I should have known my flight was cancelled. I have spoken to so many people concerning this matter and ALL have vented their angry and similar incidences with Expedia. I feel I should get reimbursed by Expedia or Delta for the new flights I had to purchase. Flying is a huge risk the consumer takes for many reasons: we are trusting their aircrafts, their pilots, etc. These companies should be appreciative that they even have customers in the first place. Its as if airline and travel agency staff have never themselves travelled or dealt with the grievances caused by travelling.
Brenda of Leamington, OTHER June 17, 2008
Brenda of Leamington OTHER (06/17/08)
We booked and paid for a flight that was then cancelled by expedia because the flight was overbooked. When alternative flights could not be arranged it was agreed that we would be given a refund. Dispite many, many calls and emails 6 months later we have not received a refund. They do not reply to any of our emails asking where our money is. Expedia are the worst firm I have ever dealt with
We have had to pay twice for our flights which has left us severly out of pocket plus we are now paying interest on our credit card as a consequence. Diana Kotelovich of Los Angeles, CO May 27, 2008
Diana of Los Angeles CO (05/27/08)
It was necessary for me re-book air plan ticket for other day and I have called in service have given all my information and have confirmed info of my credit card having agreed with conditions of the company of loss of a certain sum from cost of the ticket after re-booking.Automatically they have charged this sum and I have hanged up, as in some minutes I have found out that the remained money have been removed from my bank account all. I was out of state and it is the saved sum for some days was for my hotel accommodation and food.
I called them back on customer service and I ask: on what basis they have removed without my sanction at me money from the account? They have answered that it has occurred wrongly then I have asked them to return instantly back on my bank account as this all my money taken with myself in a trip, they have answered that cannot so urgently to return and it is necessary to wait for 7-10 days.
I was on hold more than 1 hour for make them decision with supervisor what's going on, after that I got roaming charge bill statement for my cell phone when i was called them and I should asked to borrowed and send me money by Western Union which was cost extra charge for transfer too.
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