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Expedia - Air Travel

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Peggy Sparks of Calera,Ok 74730, OK May 25, 2008

Peggy of Calera, OK (05/25/08)
I tried to cancel a refundable airline ticket. Becky told me that there would be a 100.00 charge. That charge was hidded in a rules and regulations link that I believe no one goes to.

The 25.00 hotel charge is written in the simple rules and regs that your get with your ticket the fee for the airline is not. Iinformed her tht it was false advertising and led consumers astray. I spent 1 hour on the phone not once did I raise my voice or use dirty language.

I did get 50.00 back but feel that is wrong and would like the whole amount recovered.

Jane Albright of Wichita, KS May 14, 2008

Jane of Wichita KS (05/14/08)
purchased an airline ticket that i didn't use. was told i had a year to rebook flight over 500.00. they say they delivered a ticket, it was never signed for and i never got it. Delta says the ticket was never used, but it is archived now and i cannot fill out a lost ticket application. have explained this to expedia and spent 8-10 hours of this. always the same thing.

I get put on hold for a supervisior. they never come back after a long long time i get cut off. all i want is credit on delta for another flight. Delta people were very helpful, but they can do nothing else. very frustrating and i will never use this company again. i believe they understand the ticket was never used, but made almost 600.00 after tax and booking fees for NO SERVICE.

Angela Brown of Richmond, VA April 30, 2008

Angela of Richmond VA (04/30/08)
I placed a call to the Expedia 800 on 4/26/08 around 3pm to make a reservation. First, let me explain I called the 800# because the website was too difficult to understand. So I make a reservation and I am told that since I purchased trip insurance I could cancel at any time if I needed and that was the base of the conversation. On Monday, I called around 9am and emailed your company about if I saw a lower price on another website or yours would you honor the rate and was told that I had 24 hrs to call back to do that, now mind you none of that was mentioned when I initially booked my trip on Saturday. So I asked about cancellation policy and was told that I could cancel and that if I did I would receive a credit back to my card within 7 to 10 days, for everything except the booking fee, once again because of the trip insurance.

So on Tuesday, April 29, 2008 I go your website and see where the same trip is now 251.00 so again I call the 800# and ask again about cancelling and I was told sure of course you can cancel so I asked about credit again told 7 to 10 days and the rep was like wow I can see why you would want to cancel the trip is so much lower, so I asked him could he cancel the other one first and then make the new reservation he was like no let me make the new one first and connect you to cancel, so he gives me an Itinerary number and transfers me to cancel.

I then called and got a rep who then begins to tell me that no credit can be issued to my card and that I can only get an airline credit, for the trip I want to cancel and that if she cancelled the new itinerary I would only receive and airline credit for that one also. This was April 29, 2008 at 4:13pm, now why would I book two trips for the exact same thing. So I ask to speak with a supervisor and I was placed on hold for about 30 minutes without a supervisor coming to the phone. I then called back and got another rep named Otis who cancelled the second itinerary and said I would receive a refund back to my card.

I am very upset, because the correct cancellation policy was not explained to me during the initial call nor was the price guarantee. I am the customer I do not work for Expedia so the only way I can know your policy is that the rep that gets the call explains it to me, I feel that they need to provide all details accurately, I was under the impression that I could cancel and the refund would go back to my card minus the 7.00 booking fee. Honestly, knowing this information up front I may have made other decisions about booking. At this time I feel I was misled and inconvenienced, and want something to be done about it.

Pat Castillo of Niagara Falls, NY April 30, 2008

Pat of Niagara Falls NY (04/30/08)
Return flight was a nightmare. My flight was overbooked. Airline(United) claimed a reservation was no guarantee of a seat. Ended up renting a car and driving from D.C. to Buffalo,NY for 266. Wanted credit on unused portion of flight. Put on hold for 2 hours before disconnected. Lady kept coming on line to make sure I was still there. reassuring me that she was trying to complete a conference call with the airlines to secure me a credit. Then she stopped checking to see if I was still there.....after 2 hours I hung up.

Unused portion of 3 tickets on United (387). Rental car plus gas and tolls 300. Speeding ticket at 3 am in Pennsylvania 166. Grand Total:853

Felicia Spencer of Dorchester, MA April 26, 2008

Felicia of Dorchester MA (04/26/08)
i booked a trip through expedia and did a package of hotel and airfare. The hotel that I stayed at was the Serelago in Orlando, Florida. I arrived at about two in the morning on Tuesday and went right to sleep. the following day my family left out to enjoy the amusement parks and did not come back to the hotel until 1 a.m. on Wednasday. As we settled in for the night, we noticed roaches of various sizes. We called the front desk and told them about our problem and they offered us a room change. When I spoke to the person at the front desk , he told me that that was typical to see roaches around due to the warm climate. I informed him that that was unacceptable,

My family is from a hot tropical island and I never once stayed inn a roach infested environment nor room. This was not my first time staying at a hotel in Florida and the places that I stayed at previously did not have this problem. He gave me a new room number and access card for it and I went to place my children in bed in the new room after having to leave out so abruptly. The next day my family and I set out to the amusement parks again and arrived back at the hotel half past midnight.

The next morning I awoke to get myself situated to catch my flight at eight and was again disturbed by roaches. I was very upset and appalled by the situation and quickly left the hotel with my family and belongings to catch my flight. The next day I called expedia to complain and they told me that there was not anything much that they could do for me because my vacation was over. I informed them that their affiliation with the serelago hotel is what ruined my trip due to their inhabited pests and they said that they was sorry and offered me 25. I was insulted and asked to speak to a manager who got on the line and only offered me a 50 credit back onto the credit card on which I booked the trip. I am utterly disgusted with their customer service and inability to do a better job at rectifying this situation especially after I told them that I was traVELING with small children, one of whom was only 15 months. I think that there should be a better way for them to deal with and help their customers after such a bad travel experience through their company.

My family vacation became memorable for the wrong reasons. Instead of enjoying our accomidations we were on edge and noited due to the pest problem/roach festation at the Serelago Hotel in Orlando. someone should do a check on this hotels ammenities if there are roaches in the hotel rooms, imagine what is lurking in their dining room and kitchen areas. I did not enjoy my trip because I constantly was worried and looking for roaches.

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