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Expedia - Air Travel

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Al Hupp of Simpsonville, SC March 23, 2009

Al of Simpsonville SC (03/23/09)
I had to cancel my trip due to a change in my financial situation a month and a half before the scheduled trip. Even with plenty of notice and the tickets PAID IN FULL, expedia would not refund even a portion of my money. How the hell expedia can justify keeping 920 just for making and cancelling an airline reservation is beyond me. Obviously, expedia needs the money more than I do. So, allow me to make some suggestions.

1) When a lower fare becomes available (like the drop of nearly 300 in the cost of my fare from when it was originated to when I cancelled), give that person the lower rate. 2) If a cancellation becomes necessary, do not punish the person who used your service in good faith by stealing all of his or her money. 3) Do not insult a customer by slapping them with an additional 230 fee for wishing to use the money they already gave you to make a different reservation. 4) Notify the prospective customer in no uncertain terms of the above consequences before they actually make payment.

Not only will I NEVER use expedia.com again, I have already told as many people as possible about my experience with expedia and advised them to avoid your company at all costs. It is far too easy to make airline reservations on my own and I kick myself for listening to your advertising. In the end, the consumer is given nothing from expedia that they could not handle themselves and I, for one, would have been able to recover most of my money. Thanks for nothing! Literally!

I am out about 920 and even though I have a credit balance with expedia.com until July, they will still charge me an additional 250 to use my own money.

Alan Hill of Wenatchee, WA March 14, 2009

Alan of Wenatchee WA (03/14/09)
I booked a return flight to england from seattle. The outbound date must not have been available and the system chaged the date to 2 weeks earlier. I didnt notice and booked it. I called expedia within 3 nutes and asked to change it as it was their system that had caused it. They said I had lost my 1600 flight as it couldnt be changed or canecelled. Air Canada says even block wholesale flights like this do have a 24 hour cancelation rule for errors - back to expedia and they said it was THEIR policty not to implement the 24 hour error rule and I had lost my holiday money.

I have lost my holiday back home to England. This is a month's pension for me.

Patricia Niezgoda of Canton, MI March 11, 2009

Patricia of Canton MI (03/11/09)
I booked a vacation package: flight, hotel & rental car. One leg of the flight was cancelled due to a snowstorm. I had to stay overnight at an airport hotel. I did not get to my destination until the next day.

I not only had to pay for a night at the airport hotel but I also had to pay the full amount for the hotel & rental car that I had one day less than booked.

James Bossert of Parker, CO March 2, 2009

James of Parker CO (03/02/09)
As part of an itinerary for a trip to Mexico, I purchased a call home prepaid calling card through Expedia's additional packages. I was never provided an access card or PIN by the vendor, mytravelpin. I called Expedia's customer service line and was told that the card was not refundable and that I should call the vendor directly. I e-mailed the vendor twice without response and when I called, I was told that I could not complete the call without an access number. As nearly as I can tell this is a scam. What I find astonishing is Expedia's unwillingness to stand behind what it sells.

Maureen O'connell of Malibu, CA February 27, 2009

Maureen of Malibu CA (02/27/09)
In mid-August of 2008, I had to cancel an August 30th trip to Italy because of my mother's cancer diagnosis. Expedia gave me an address in Georgia for their Exchange Department, where I was instructed to mail my tickets. I mailed the entire ticket book, in it's original folder, just as it had arrived from Expedia. I was informed by Vivica, an Expedia employee, that my nonrefundable tickets would give me a 947.90 flight credit, which would be valid for one year (they neglected to mention it was one year from the original June purchase date, not cancellation date or flight date, but no matter), with a 200 rebooking fee that might well be waived when I rebooked the trip.

At the end of January 2009, I called Expedia to rebook. I was informed by the person at the call center I reached (when using the reference number they had provided me in August) that I could not use my credit because there was a voucher missing. I explained I had mailed in hard tickets, not vouchers. This was the first of repeated frustrating calls to Expedia, all routed to call centers, all of whom put me on hold anywhere from 20 to 40 minutes, and who twice hung up on me when i asked for a supervisor. I was variously told a voucher, a coupon, etc. was missing, and was always promised a return call after they researched it with the Exchange Department. No one ever resolved the issue.

I sent many emails, always received an initial reply apologizing for my trouble, and then promising to resolve the issue within 72 hours, and never doing so, or getting back to me. I will never use Expedia again, of course, although I have used them many times in the past. I did exactly as instructed, have the receipt from the post office, all the emails, notes on all my many conversations with the outsourced call centers in Asia/India/wherever, and have still not had any satisfaction.

I am out 947.90, and cannot afford to take the trip now, as I can't afford to pay for my airfare twice.

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