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Expedia - Air Travel

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Katrina of Vancouver, DC October 9, 2008

Katrina of Vancouver DC (10/09/08)
I booked a flight with expedia. As I had already lost money booking with Zoom i found a cheap flight with 3 connections going from Vancouver to Edinburgh, but each connection was only an hour or so, so no big deal. However, i got a call from expedia that stated a flight had been cancelled and was rescheduled with an 8 hour connection time. I am travelling with a one year old, 8 hours in an airport! No thanks.

So I phoned expedia, and was on hold for an hour an a half while they called the airlines, just to be told that the airline had closed. Phoned back the next day, over an hour again, but the desk had closed. Phoned back the next day, after an hour (i am a patient person) I asked to speak to a supervisor, which took 20 mins. THey insisted that their reps know what they are doing and I should phone back the next day.

Day 4: phone in, after 25 minutes and being told the same thing (they apparently don't read notes) I asked to speak to the same supervisor as before. He asked again for my patience and said that the rep can call me back! However, the airline now says take the 8 hour connection or pay a rescheduling fee.

I booked about 2 months ago, there is no way I can get another flight for that price now and I can't wait 30 days to be refunded - having already lost the money for zoom too. Not impressed with Expedia.

Anthony Isabell of Las Vegas, NV September 19, 2008

Anthony of Las Vegas NV (09/19/08)
I had booked a flight with Expedia which was a nigthmare. I booked with them over the phone on the 8-27 for the dates of 8-29 thru 9-02 I confrimed with them over the phone. They Sent me my itinerary with the dates of 8-30 thru 9-02 At this point I conversed with them to correct the flight. With differnt reps for hours. Due to their negligence. I Had to cancel with them and reschedule with another agency. They refused to refund my money 366.00

They informed me that since I took the extened insurance ageerment that I had credit with NWA and that they have a 150 rebooking fee. This was an inconveince to me to pay for a 150 fee since they admitted guilt! Which I have in writing(email) from them. We Came to an ageement that I had 1 year to use my 366.00 (Credit) and that they would wave the rebooking fee ,Processing fee.

I rescheduled a flight for 9-23 thru 9-28 i was charged the rebooking fee. They refused to deal with me on good faith. Also I have a written statment from them (email) explaining the agreement in detail of their guily and repayment of their mistakes . Extremly unprofessional bussiness practices, rude consumer realtions with timely manner.

Daniel Pang of Monterey Park, CA September 16, 2008

Daniel of Monterey Park CA (09/16/08)
I am right now on hold over (15) FIFETEEN minutes and counting, and still waiting to speak to a supervisor about the price of my ticket. I purchased a flight ticket from LAX to Toronto for 307.40 on West Jet Airline. But I find the price on their website cheaper in less than 24 hours. The site is www.westjet.com, flight leaves on 09/17/08 12:30. Now the representative is there is a booking fee of 7 dollars. So to my understanding is next time just book with West Jet Airline and dont book with Expedia since EXPEDIA do charge you a 7 dollar extra. I am very disappointed on how management has handled. Yes, you are correct I am still on hold now is about 30 that is THIRTY minutes!!!

Roy of North Bend, WA September 13, 2008

Roy of North Bend WA (09/13/08)
I booked a flight for my mother in law from Seattle to Omaha for 9/13/08. Expedia stated that they would send an email confirmation. No email confirmation was sent. When I signed on to my expedia account late the night of 9/12/08, it had the reservation for 9/15/08. I called expedia and talked to a person who identified herself as Vida. She stated that I would have to pay a change fee and other expenses. She was very insistent on this point.

When I said I had never received an email confirmation, she said that if I did not receive an expedia email confirming my reservation, it was because my email had a block. I have received two emails from expedia this week on other matters, so it is confusing to me how that could be the case. I pointed this out to Vida to no avail. Moreover, I have received numerous emails from expedia over the years. She stated that expedia had no ability to retreive email confirmations. Is this true? She also stated that there was no direct # to call to make a complaint. Is this true? And if so why?

She then stated rather cooly that my call was being recorded. While I was somewhat frustrated and disappointed (and it may of showed in my tone), I was not making threats or being abusive. I was only expressing my frustration and disappointmet. I not sure what her point was in making stating that the call was being recorded, but her tone implied that it was me who was in the wrong. I am confident that I booked the flight for 9/13/08. I am estimating that I have booked nearly 100 flights with expedia over the last seven to eight years. As such, I hope that my frequent business and clearness on this booking wil result in a prompt response from expedia. Please see the consequence section for more detail.

Several hundred dollars to pay for a changing a reservation, but more importantly, my mother in law has a new litter of kiittens that are not in good shape and she is very worried about getting back to attend to their needs.

Rosa Garcia of Oaklawn, IL July 30, 2008

Rosa of Oaklawn IL (07/30/08)
In may 2007 when I purchased a flight online NICE-MEXICO they charged me (over 900usd) immediately even before flying. They didn't issue paper tickets at the time so they sent them through regular mail to France. I had to do a date change on my flight so they charged me 100usd more to do so. They also asked me to send the paper tickets back to them so they could send me the new ones back. The never did. They took my money but never sent me my tickets.

So, I called their costumer service (international calls from France) and had me on hold for hours. They told me I could catch my flight with no problems but had to go to the airport 4 hours prior to my flight and file a Lost Ticket Application. My flight was supposed to leave at 6am so acording to Expedia I had to be at the airport at 2am. So I left for the airport at night so I did what Expedia told me to do. The airport was closed so I had to pay for a hotel and be there in the morning.

The Lufthansa lady at the counter told me I wasn't on the system, Expedia didn't book my flight.They said the only way to get in that flight was paying them over 500 euros! I called Expedia's costumer service AGAIN and they said I had to pay AGAIN and they would do the refund later on.

I called them when I was finally in Mexico City and they said I had to send them the receipts,letters and a fax. So, I did and called them several times and sent it about 3 times. They told me I had to wait 6-12 months for the refund. I've called them about 100 times to check on my case now a year later and they told me they won't pay me anything since Lufthansa hasn't payed them. They hang up on me and make fun of me over the fun treating me in disrespectful ways. It is no longer about the money but th way they treat me.

Not only I payed for a flight ticket twice but payed a hotel and numerous international calls to Expedia. I've spent so much effort and time in this case and I am tired.

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