Complain about a product or service

Expedia - Hotels

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Andrew of Las Vegas, NV June 25, 2009

Made and paid (1) nght stay with Expedia to stay at the Clarion Burlingame. I was charged a discount rate of 63 by Expedia and 84.50 by Clarion. When I tried to get refund for 84.50 Expedia tells me they are waiting for someone at Clarion who has authority to resolve. I spoke with a Supervisor explaining that Clarion was not suppose to charge me since I already paid Expedia. He said he would call me back. (2) days later I called Expedia asking for help to resolve my problem and that I was waiting for a call back from a supervisor. I was informed that I only talked to an agent and that nothing was being done because I had to be on the phone with Expedia to talk to Clarion.

ALLEN of NEW ORLEANS, LA June 6, 2009

I called Expedia and inquired into a pet friendly hotel in Orange Beach, Alabama. They suggested the Perdido Beach Resort for 250.00 per night,for a Deluxe room that included breakfast. I drove 4 hours to the resort and the first thing I was told as I pulled into the valet was that pets were not allowed. I called Expedia immediately upon arrival. They told me they were sorry for the misinformation and gave me the option of cancelling the hotel or 100 credit toward future Expedia travel. I told them that both options were unacceptable. I also told Expedia that breakfast was not included with the room as they had represented. I further informed them that they had made fraudulant misrepresentations and that I would be filing a complaint and taking all appropriate actions against them. I had to find boarding for the dog and the trip has many restrictions surrounding the dog's boarding. And to top it all off, I found out that the room rate would have been considerably less if I had dealt directly with the hotel.

Duane of Salina, KS June 2, 2009

I booked a room in a hotel in Lincoln, NE. Expedia guaranteed the best price. My wife commented later that Expedia had already billed our credit card, just days after making the reservation and several weeks before we were to take the trip. Upon arriving we checked in and stayed at a less than advertised hotel but that was not the biggest problem. When I checked out the next day the bill from the hotel was several dollars less than Expedia charges. In other words I could have purchased the room cheaper by going directly through the hotel. Contacting customer service is a joke. They say the same thing over and over and never listen to the problem. I would never recommend this company to anyone for any reason. Use someone else, anyone else to purchase a room or travel items.

Glenn of Henderson, NV June 1, 2009

I believe Expedia is guilty of deceptive trade practices & false advertising. In simple terms, my experience was similar to the May 7 complaint on this wwebsite. cancelled a 2 night reservation at front desk of hotel BEFORE the check-in time of reservation. Front desk clerk at Hotel Antin- Trinite in Paris told me to phone Expedia for refund. expedia website indicates I had 60 days to request the refund.

I phoned Expedia within 48 hours of the cancellation. Amanda hung up on me before confirming refund. I emailed my reqquest from expedia website. Received automated response with Case ID# but 3 days later, still no sign of a refund. Phoned and asked for Supervisor. Ms. s said "no refund" despite my documented facts and policy statements on expedia.com website

307.58 lost unless/untiul I collect in a court of law, which I do intend to pursue through Small Claims court since Expedia does business in my home state of Nevada. I will also gladly participate in any class action lawsuits being filed against Expedia.

Tan of Shenzhen, China May 8, 2009

I am on a business trip in USA. In my first impression, Expedia is a large and good service compan. I booked Best Western Cary Inn And Exte hotel in Raleigh from May 2 to May 8, 2009, the Expedia itinerary numberis 127463946419. However, my trip need to change, I has to leave hotel early, so I call 800-397-3342 which is Expedia's customer support number on May 4 to inform them that I will leave early, I also send email to inform them, and want to get refund. A man from Expedia received the call told me that he can arrange after I check out, just call again. On May 6, I checked out and left the hotel and on May 7, I called Expedia again, a lady from Expedia received my call, and after a long waiting and discuss, she told me after checking with hotel, Expedia will find whether to refund and said her manager isn't available and this issue can be decided by the manager, requesting me to call again tomorrow. On May 8, I called again, another lady got my call, after a long waiting, she told me I can't get refund and can't give clear explain. Bullshit! I had inform Expedia early and just want to get refund of two nights not using the hotel. It's totally change my impression to Expedia, I will inform all the people I know not using Expedia! I am a new user

Jerry of Fort Worth, TX April 10, 2009

Jerry of Fort Worth TX (04/10/09)
In October 2008 Expedia had a special offer of 175 per night for a stay at the Tuscany in Providencialis, Turks and Caicos Islands, BWI. I booked the special rate through Expedia and received a confirmation number. I talked to the Tuscany about preparations for the week long stay of April 2 through April 9, 2009, including what transportation to take, groceries for the room, spa treatment, etc. All was well until a week before our departure, at which time I made arrangements with the Tuscany directly for the services mentioned above, and was asked for my reservation confirmation number, which I provided, given to me by Expedia. Representatives of the Tuscany (Terria, Manager and Edward, Asst Manager, both most pleasant and helpful) informed me that the reservation number was not in their system and further, they could not honor the rate of 175 per night, but would offer me the rate of 500 per night.

At that point, I agreed to the higher rate because all arrangements had been made for travel, special services, etc....and it was a special occasion, a surprise 40th Anniversary celebration for my wife. With only days left before departure, I contacted Expedia and was told that the reservation was accepted by the Tuscany as confirmed in their system. I contacted the Tuscany and explained what I was told by Expedia. They spoke with Expedia at that point and told Expedia the reservation was not in their system. Expedia then told me I had reservations at another resort....the Sibonne....or Le Deck as it is sometimes referred to. Expedia at first said that the Tuscany changed its name to the Sibonne, then recanted and said their automated reservatin system must have had a glitch and, although they had sent me confirmation for the Tuscany, and assured me the Tuscany agreed to the reservation, I should instaed go to the Sibonne, a much older, less desireable, and less expensive resort.

With time growing short for departure, I told Expedia that was not acceptable, and that I would deal with the Tuscany directly, that Expedia should clean up its system of offering reservations...and that I did not appreciate the bait and switch method they used to place me in a difficult position with only hours to go before deaprture. Expedia representatives were indifferent, closed minded, and rude during our contact and refused to give a phone number of their executive offices where I might have talked to someone with a more businesslike and customer service oriented manner. With only hours to go before our special surprise trip I was told to write a letter to the executive offices....really a good customer service respose to my dilema caused by their incompetence.

Of course, as expected, Expedia did nothing to correct their mistake, and the Sibonne...or Le Deck....depending on the day, charged us for not keeping the reservation that Expedia gave them. Much like the Expedia, the Sibonne or Le Deck, declined to remove the charge after hearing the details...really not customer friendly folks. Of course, we will request removal of the charges from our credit card company, who really do appreciate our business.

The economic impact to us was payment of 325 more per night for our week, totaling 2275 more than we should have paid if the confirmed reservation through Expedia had been honored. The Bait and Switch tactic used by Expedia and the Sibonne, or Le Deck, also caused a stressful situation for me as I tried to finish the details of our stay at the Tuscany, without letting my wife know of the surprise trip for our 40th Anniversary.

Scott of Smithville, NJ March 16, 2009

Scott of Smithville NJ (03/16/09)
Booked Hotel stay for The Historic Powhatan Resort August 25 through 28th in Williamsburg Va And for Four Points Harrisburg Pa August 28 through 30th which advertised 50 and 25 gas credit cards would be sent. I never received gas cards.

I called in October and was assured they would be sent in 6 to 8 weeks. called in December and again told they would be sent. Called in February (Reference # 48052611) and was told they would speak to Supervisor and would send 50 and 25 coupons for my trouble. Coupons were never sent. Called again March 13 and was told there is no way to send gas cards because promotion is over. They gave me a 100 coupon but this is only usable IF I book another trip with Expedia which I am not very inclined to do. Doing a simple Google search shows that there are MANY people who Expedia also did not receive thr promised gas cards.

I feel I should be given 75 gas cards as advertised as well as comensated for my time on several phone calls in attempts to get this straightened out.

Marion of Staten Island, NY January 20, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |