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Expedia - Hotels

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Stephanie of Fairfield CA (10/26/07)
I booked a hotel room with Expedia.com. I later learned that I would need to check out early. I called Expedia to change the reservation. They gave two options: 1)cancel my existing reservation and re-book the hotel room at double my original rate; or 2) check out early and request a refund. I had to ask several times whether I would receive a full refund if I checked out early. The manager finally stated that I would receive a full refund unless the hotel charged any fees or penalties for an early check out. I called the hotel and was assured they did not penalize for an early check out. When I returned from my trip, I called Expedia and requested my refund. Expedia, however, will not refund the money. I have found Expedia to be shady and under-handed in its practices. I don't recommend its services to anyone planning a trip.

I am owed 673.94.

Paul of Fall River, Nova Scotia, OTHER October 13, 2007

Paul of Fall River, Nova Scotia OTHER (10/13/07)
I booked two nights at the Vancouver Marriott Airport hotel thru Expedia.ca. My trip was cut short, and I call Marriott to cancel the second night. I was advised by Marriott that they would refund Expedia the other night, upon request from Expedia. I emailed and phoned Expedia to no avail. Expedia now advises that they will not apply for the refund, even though Marriott still advises they will provide it.. Marriott advises that this is a matter between Expedia and myself as Expedia booked the hotel, and they can only refund Expedia. I will never use Expedia again, and I will discourage anyone else from using them.

I paid 220.00 for a hotel room that I did not use.

Jatan of Faridabad, OTHER October 5, 2007

Jatan of Faridabad (10/05/07)
I booked a hotel room on the site for new york in hotel pennsylvania and paid the sum of 180.80 USD via my matercard. I checked into the hotel and checked out the next day as per my booking.

On my return I discovered that the hotel has also charged 138.05 USD on my credit card without my permission. The hotel room was already paid for and the hotel should not have charged me.

I have been calling the customer support for 3 months now and have wriiten to them so many times but without any response. 138.05 USD come sto around 6000 Indian Rupees which is a huge loss for me.

Lesley of North Vancouver, OTHER February 8, 2006

Lesley of North Vancouver OTHER (02/08/06)
Expedia managed to ruin my first trip to Mexico. My sister and I arrived in Mexico and took a cab to our hotel to find out that the hotel did not have our reservation, which expedia confirmed with us before we left home. Stranded in Mexico with no where to stay we phoned expedia who in turn sent us to a second hotel. We then went to the second hotel to find out that Expedia had never phoned them to book us in either. Thank god they actually had a room that we could rent for the night, that we had to pay for.

The next day we went to a public phone to try to phone expedia again and got hung up on or transfered until we couldnt get through at all. We then went back to the first hotel and used their phone and phone expedia, which we were on the phone with for 65 minutes and a bill of 300US from the hotel. They managed to put us up in a third hotel, this hotel was 45 minutes away from civilization, a time share, and a retirement home(practically). I didnt not picture my first time to Mexico to be this way. When we arrived at this third hotel we were told by the front desk that expedia had not given the ok for us to get all inclusive(even though that is what we originally paid for).

We ended up spending another almost 2000us on expenses. All I can say is thank god my sister had the money because I didnt and I would have been sleeping on the beach. We in the end, I think, managed to get about 1 1/2 days of our vacation for us and the rest trying to figure out where and how we were going to survive. I will never forget this trip and not becuase it was good. Thank you Expedia for making this the worst vacation ever. I will definately make sure that no one I know EVER books with them.

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