Extended Stay America Reviews

We recently booked a 2 night stay at Torrance Del Amo location. Upon arrival, we noticed how dirty and worn down the elevators were. After getting off the elevator, the entire hallway smelled like rotting fish. This was not the worst part. Then a disturbed black lady came out of nowhere and squeezed between my mother and I without saying excuse me or anything, and quickly barged into the room across from us. She looked like she was on paraphernalia.

Been here three months, they decided to inspect our room at 9 am on a SUNDAY. The fire alarm has blared many times for no reason. This place is terrible.

This review is for an employee at Extended Stay America, Fort Lauderdale, Cruise Port, Convention Center. I have stayed here at Extended Stay America several times; usually 3 to 6 months at a time. As a long-term occupant at this particular location, I can honestly say that the accommodations here are very good. In addition, when I think of good service here, one name in particular stands out in my mind, and that person is Yaslin, who works at the Front Desk. From my own observations and interactions with Yaslin, she consistently carries out her duties with a friendly smile, and with unwavering professionalism. In a word, she treats me like a valued customer during my stay, and that means a lot to me. She makes me feel at home, which is why I always come back here.

I was recently moving back to my home town of New Orleans. I stayed 2 weeks of a booked month stay because I found a permanent dwelling. No big deal. I had an extra $45 balance for leaving early. I couldn't afford until I got paid. On payday I try to pay and was told I was banned from all Extended Stay hotels....SMH.. You ban a customer rather than accept the balance. Wow, I was never explained this policy; verbally at least.

Noisy guests. Unclean hallways. Cigarette butts on the rocks. Guests drinking liquor by their cars at night. I saw tenants drinking beer. Open containers. Poor management. Gossips. Swears.

This was supposed to be a non-smoking establishment. Upon entering the lobby to check in, I could smell marijuana. The smell got worse when the elevator doors opened. I had to take the stairs which smelled like burned rubber. My friend and I complained to the staff about the marijuana and their response was dismissive. They acted as if they couldn’t smell it or shrugged, saying “I can’t do anything about it”. The next day it was even worse so my friend and I checked out. They still claimed to not notice the marijuana smell that was everywhere in the building.

Me and my family are presently staying at the Extended Stay on Gracern Drive in Columbia SC. This is the worst trap house, hooker motel I have ever in my life been exposed to! The smell of weed is horrible and the site of everyone just sitting outside smoking it is even worse especially since I have a child with me. Nothing works in the room, the phone don't work, the microwave doesn't work, the dresser is broken drawers don't work, kitchen is filthy, roach motel clearly visible, drawers taped with grey duct tape. Lord please make this week go by quickly.

We came April 11, 2026 and it’s April 26, 2026. I’m still here. The first day, my granddaughter and I came at 2:45 pm and checked in the room we were assigned to 239 was so nasty. The elevator didn’t work so we had to walk up 2 flights of stairs. I walk with a cane so the lady gave us 303, so me and my granddaughter came back. The next day someone had been in the room, slept in the bed, took a shower so the supervisor, me and my granddaughter walked up 3 flights of stairs and he had some type of machine he put on the door and we went back, done the stairs and he told me the key card had been used a lot that Saturday.

Stayed in San Jose Morgan Hills for 3 month from 8/25 to 12/25. The worst hotel I ever stay. All this time with broken elevator, broken AC, no so call "breakfast", no internet, no room cleaning. Dirty hallways and stairways. Some time I saw cockroaches in the kitchen.

I stayed at Extended Stay America – Sacramento Northgate (Room 322) as a long-term guest for work. Approximately 13 days into my stay, I discovered illegal drug paraphernalia inside a desk drawer in my room. While on-site management responded after I reported it, the fact that these items were present in a guest room raises serious concerns about inspection, cleaning, and safety procedures. This situation created unnecessary stress and potential personal and professional risk.

I was at the Extended Stay America in North Olmsted, Ohio for almost a year and for the past month. Because I got behind on my payments the new owner refused to give me toilet paper, clean towels, trash bags, clean linens. No shampoo. No conditioner. Nothing. Locked me out of my room twice. Would not listen to anything I had to say. All he wanted was his money. I fell in November and spent a week in the hospital because there’s no grab bars in in the shower. There’s nothing on the bottom of the shower to keep you from sliding and he didn’t even say, "I’m sorry you fell. Are you all right?" Nothing. It took a month for the bruises on my face to go away. I had a concussion And he treated me like a piece of crap. I would never stay there again.

Let me put it this way, it's ok for the hotel to be so old, with old furniture, stove, fridge and restroom. But dirty, cobwebs floors, corners, tables, stains and ripped chairs, bathroom caulking is black like 30yo caulking never been remove under the grout grimes, stove top is rusty. $105/night is cheap, but how dirty the room is that is very expensive. Maybe if it's $50/night yeah I will not put a 1 star and not even write a review.

Just completed one week at Extended Stay America on Bell Rd. in Peoria (Phoenix), AZ. BED BUGS! Halfway thru stay I thought I had mosquito bites on my side and back. Nope. Clearly bed bug bites. Should not have been surprised due to general uncleanliness of this hotel. Dirty fridge/microwave/floor and bathtub. Previous guest's hair in tub and on bathroom sink. Windows very dirty. Also, beat up and well-worn furniture. I shopped price instead of quality in picking this hotel. You get what you pay for; and more (bed bug bites).

Stayed the night and when I walked in the room, the fridge was dirty, had old cups. Some towels had stains, there was roaches 🪳, bathroom and microwave as well as behind the bed. If I would be able to get a refund, I would not a great hotel. I’ll just say that.

I want to say that my stay at the Extended Stay hotel on 1653 11th Ave has been great. All the desk people like ** have made me feel at home, all the housekeepers are so helpful and there to help with everything..

I posted a review last week and now you want me to leave! If your hotel gave good service I wouldn't have left the review! To get upset when customers have a problem with your hotel is unprofessional and your attitude is as well. (Chris) Trying to push handicap rooms on guests and not addressing guests concerns and complaints is unacceptable! You stated that you mopped my floor when you didn't! Your housekeeper is very rude and so are you. Courtesy and Isabelle were very nice. The rest need customer service training!!!! And the whole building shakes like it's going through a spin cycle several times a day!!!! Why is this???

Germantown MD — Do not stay at this place. During a severe snowstorm my sister was late to a 3 night reservation. I spoke with the front desk and told them to keep the reservation. They did not and then took 2 hrs to get her a room on the 3rd floor. There is NO 3rd floor. Also tried to double the charge for new reservation. Hideous experience. I wrote to them and no one ever bothered to respond which tells me they don’t care one bit.

Almost the worst day of my life. This is almost worse than motel-6. Nice looking hotel and clean but that's it. Just got my wife out of the hospital. Came in to the front desk with the number of people you wouldn't see at other hotels. They couldn't cancel the reservation which they changed from the 1st floor to the 2nd floor. Ok. Then I find out the elevator didn't work! My wife had to go to the bathroom so I had to carry her up to the 2nd floor only to find out the ** key cards didn't work! Went down to the front desk to get new key card,s ran back up to open the door just in time for my wife. ** crap the bathroom door handle is missing! Now my wife is screaming at me ** place did I book us into! 😭 I didn't use my foot to get the door open, used my knife. They finally brought us a door handle.

I have been staying at the EXTENDED STAY ON BEAUMONT IN TAMPA, Fl. It has been a good stay so far. They have pest control, however I haven’t experienced any pests or bugs. WiFi is always available. It is also convenient with it having a kitchen and the area Is very quiet.

Extended Stay on 3900 South and Redwood. Rd. Is one of the worst stays I have ever had in my life!! I booked our room through Trivago or Priceline.com. Anyway they weren't the problem. The person behind the counter at extended stay however was. I used Chime to book my room. Scheduled to pay on site. When I checked in no problems until I went to pay. Then I'm informed that chime or any other prepaid card is not accepted. I also offered to pay cas. Also not accepted. So I asked to talk to his manager.