Fox Rent A Car Reviews
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About Fox Rent A Car
- Quick rental process
- Good value for money
- Clean and well-maintained vehicles
- Unexpected additional charges
- Poor communication from staff
- Long wait times for service
Fox Rent A Car Reviews
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- 4,896,076 reviews on ConsumerAffairs are verified.
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Reviewed May 28, 2026
DO NOT USE THIS COMPANY- they will FEE you to death following your rental.... $95 per toll processed if you do not purchase their toll card.... Absolutely ridiculous! And this is not verbally disclosed upon your rental.... Fees are how this company stays in business- and the rental car was NOT nice-stained seats, large hole in driver side carpet.... DO NOT RECOMMEND!
Reviewed May 26, 2026
THE WORST!!! We rented a car through Expedia and prepaid. Went to get the car only to find out it was off-site and took 20 minutes to get there by shuttle. We declined insurance, the sunpass, and said we would take the gas top up. They made us initial on a debit machine and charged us a $400 deposit, which they told us numerous times was just a deposit.
When we returned the car, we were charged the entire deposit for all of the things we declined and for a privilege fee, an entire tank of gas, even though they told us we would be charged for whatever we needed for a top-up. They said, "Oh we signed off on all of this" which we didn't. The car had a broken seat belt in the back, so we couldn't sit on that side. A piece of the trim was falling off inside the door, and they had no other cars, so we had to take that one. We ended up trying to fight, losing the deposit, but they just keep saying we signed off, even though we had no physical paper that we signed and were scammed by the employee. Do NOT book with this company. It is the worst customer service, and they are fraudulent!
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Reviewed May 23, 2026
Please don't use this car rental company. If I could give zero stars I would. Adriana, the representative that checked my husband and myself in at San Antonio airport, clearly deceived us. First, we have used this company twice before, through Expedia, and we were quite pleased at this location. When we were asked about liability insurance coverage we both specifically stated we didn't want liability insurance, as our personal car insurance has coverage for rental cars. She tried to sell us it a second time, stating our personal car insurance wouldn't cover all damages if we were to be in an accident and we both again refused the liability insurance. She then told one of us to initial the box, and my husband did. It's her putting in the information on the computer, and then him initialing a signature box.
Nowhere can you see what you are actually initially. She asked for a credit card and said our deposit would be returned when the car was returned but we owed $87.40. He explained to her, this was already paid for ahead of our trip by Expedia, and we shouldn't owe anything because we refused the liability insurance and she stated that it wasn't a liability insurance coverage charge that it was a government tax charge, not paid by Expedia. We paid it reluctantly, and gave her our American Express credit card, knowing they would help dispute this charge.
The receipt was emailed to us, when we returned the car, undamaged, however, and we were already in flight to home. The detailed receipt stated that we paid for supplemental liability insurance at $15.50 for five days, plus tax $87.40. Again, we refused this insurance. This is a painful process. We contacted Expedia and they said, Fox's record to them was that we returned the car late and this was a late fee. We contacted the manager at Fox and they said we initialed for the liability insurance, and sent the rental agreement only then showing that box initialed by us. Save yourself the aggravation. Go to a more reputable car rental company. We will never use them again. This is being disputed through American Express credit card. Live and learn.
Reviewed May 20, 2026
Our reservation was made through Priceline. From the time we got to the rental counter till the time we dropped the car off the service was terrible. The wait time and attitude from the staff members sucked. Nobody liked their job. We upgraded for $500 to an 8 passenger SUV. Waited 45 minutes for a 4 Runner that still wasn’t ready. They told us that car was having routine maintenance and a wash. Mind you I had an appointment an hour away and could not wait any longer. I asked for another vehicle. They gave us a Chrysler minivan. Which was filthy. Beat up and had the check engine light on.
We unpacked the van. Went back to the desk. Again all of the employees seemed annoyed with all of the customers coming back to complain about the vehicle they were given. I asked for the Toyota Sienna that I figured would be a reliable vehicle. The representative said that it was a hybrid and she would need to get approval. While she was on the phone with who knows who. Customers were at the counter complaining about the vehicles. Waiting another 30 minutes. I said to her. I need to go. I cannot wait here any longer. The rep said. I have a VW Atlas ready now. The car comes to the driveway. Looks like someone squirted the hose and left the car. Really dirty inside and out. Scratched and dented. We drove it because at this time we were already late for our appointment. While driving the car. The dashboard kept showing different faults. I would NEVER rent from this company again.
Reviewed May 19, 2026
Recently rented a car from the Ft. Myers Fl. location May 5 to 12 2026. Rented thru expedia. The rental office was off airport, and shuttle picked us up promptly. Car was ready, had already paid thru expedia. Asked for extra insurance, which I declined. Was told to put down $350 to cover any tolls or needing of any gas when car was returned. Returned with full tank of gas. Of the $350 deposit, $232 returned. They charged me for not using tolls at $14 per day. Never told anything about that at checkin. Renter Beware- they get you one way or another. Lost a customer here and I will certainly not recommend to anyone in the future.
Reviewed May 19, 2026
Very disappointing experience with Fox Rent A Car at Phoenix Airport. We clearly stated at the counter that we did not want insurance or any extra coverage. The only additional charge explained to us was a small upgrade fee so my husband could also drive the car. Instead, we were rushed through multiple signatures without properly being shown or informed about what was being added to the contract. Later, we discovered almost $200 in extra charges for LDW insurance and Roadside Assistance that were never clearly explained to us.
What made this even worse was how unprofessional the situation was handled afterward. Customer service simply pointed to the signatures and offered a small voucher to use their company again, which honestly felt insulting after this experience. My husband and I rent cars often and have never experienced something like this before. I would absolutely not recommend this company. If you rent from them, carefully review every single charge before signing anything.
Reviewed May 14, 2026
Absolutely terrible experience with Fox Rent A Car. This company feels like a complete scam. The price they advertise online is nowhere near what you actually end up paying once you arrive. They hit you with hidden fees, ridiculous deposits, and nonstop pressure to buy extra insurance even if you already have coverage.
The customer service was awful from start to finish. Employees were rude, unhelpful, and acted like they didn’t care at all. The car itself was dirty, had damage all over it, and clearly wasn’t maintained properly. Then after returning the vehicle, I was charged extra fees with little explanation. I would strongly recommend avoiding Fox Rent A Car unless you want stress, hidden charges, and a terrible rental experience. There are way better companies out there that actually treat customers honestly.
Reviewed May 8, 2026
Fox rental cars is an unethical company. They double charged me for the fees and taxes that I had already paid to Expedia. I spoke to 3 different representatives (one in billing, one in customer service and another individual at the front desk at the Denver Airport location) and they all immediately told me that is just how it is as if they had been confronted before. They wouldn’t even listen to my explanation. I will never trust them again with my service. Very poor customer service and unethical, greedy company!!!!
Reviewed May 8, 2026
Hidden cost not disclosed - no documentation and hidden fees charged on my credit. Digusting. I was not give a rental agreement nor did I know about the extra insurance and other charges - I was told sign here and assumed was normal rental agreement. I rented car for 4 days - and was charged $299 USD Extra - That's more than I paid for the car.
Reviewed May 4, 2026
Worst customer service I have ever received. Was given the wrong type of vehicle after being lied to for an hour while they tried to find car. Car was filthy and scratched and dented. Requested a call back 4 times and now am on number 5. Never ever rent from this company.
Fox Rent A Car Company Information
- Company Name:
- Fox Rent A Car
- Website:
- www.foxrentacar.com