Frontier Airlines Reviews

I was flying back home, and in the process of delays and trying to contact my job, I missed the flight. I got help from Linda H. Who was working the rebook counter. The first time I dealt with her, my flip flop sandals broke and she helped me repair them quickly. The second time she assisted me, was after I missed my flight, she was able to rebook me for a reasonable price and help calm me down. I hope this gets back to her, she helped me so much. She was a true blessing.

My trips with Frontier have been direct flights with carry-on luggage only, so I haven't had any experience with checked baggage. The flights have always departed on time. The service provided by the staff at the airport and on the plane has been excellent—everyone was very friendly.

I genuinely have never had such a frustrating travel experience in my life until flying with Frontier, but I also have never been more grateful for two people who completely turned everything around and made us end our trip on an AMAZING note (TYAUNA ** & NATASHA **). After our flight from Cancun was canceled, we were left dealing with lost luggage for HOURS. We were told to wait in random areas, ignored, given no real updates, and repeatedly told “10 more minutes” for over five hours straight. At one point, we were even taken to a back room and waited there with no real explanation. No one was helpful, no one communicated, and we were ultimately forced to leave without our bags because we were getting nowhere.

Tyauna **, (ATL Baggage Supervisor), and Natasha **, (ATL Baggage Agent), were INCREDIBLE!! Frontier lost mine and my friend's luggage during our trip and nobody in the Cancun Airport, (where it was originally lost), was helpful or knew what to do. Side note- the luggage was “lost” inside the cancun airport and they had us wait nearly 5 hours for somebody to try to “find” it and kept saying “10 more minutes and we will have your bags”. They even took my friends to the sketchy back rooms and said they would be there, (they were not). Anyways, after eventually having to leave the bags and hop on our next flight to our final destination, (ATL), we called nearly ten people from Frontier who had zero idea how to help and kept talking to us in circles. They didn’t even know flight times, my friends and I had to LOOK THEM UP for the people on the phone.

I had the worst experience ever, the front desk check in person was rude. When I patiently waited to ask a question regarding my boarding pass she said, "I am not awake yet. Come back later." On the plane they were pushing for sales by walking up and down the aisle asking you to sign up for their credit card. They only had 1 working bathroom for all these people on the plane and they didn't even offer water to anyone. I will never fly this airline again. I would rather pay a higher price for an airline that respected customers. I won't even give this airline 1 star. The experience was that poor.

My experience with Frontier Airlines was extremely frustrating from start to finish. First, Frontier separated my wife and me during seat assignment. While that issue was eventually corrected, the process was unnecessarily stressful. During check-in, the app repeatedly rejected my baggage request, even though I only needed a carry-on bag, my child's car seat, and one checked bag. We spent nearly two hours trying to get everything sorted out, and by the time it was resolved, we had only 58 minutes left before our flight.

Only putting 2 stars because of the hospitality the flight attendants gave, and the pilots genuinely try their best. The rest of the overall experience is awful, aircraft is always jam packed, customer service is never helpful, we had to do a new flight because they kept delaying it but then closed their gate 20 minutes early, and on top of the extra costs to spend another night and the agent didn’t even bother to give decent advice or apologize, the delays are ridiculous, and we sit an extra 2-3 hours just for their convenience and poor planning. Awful airline, please stay away from them. Plus, the turbulence was never an issue, and on this flight was the only one I’ve experienced turbulence on.

I would rather walk to my destination if I have to than take this flight again. The people are so rude, and mean. They were mistreating and yelling at an old lady in a wheelchair and when I spoke up for her they ignored me in the check-in.

I put 1 star because I wasn’t allowed to put 0. Bad experience started from going into security line when my boarding pass didn’t reflect my tsa status. But as soon as I was at the gate it miraculously updated. Second I went in line to try to change our seats since I never had experienced so many people seated separately. I bought tickets together with daughter and got 36 and 16. I got shut down immediately no even given the choice to purchase a seat when I approached the employee. Then we sit in our seats and everyone is asking to switch with their families. One couple switched from 16 to 34. Another whole family chose to get off the plane because the staff was so rude. I found to free seats on 35 b and c but I am told we have different categories and 16 cannot sit move back into 35 to be closer to family! Never in my life heard of such a thing. It was all just economy.

This has been the WORST travel experience I’ve ever had, employees at door D4 on 6/4/26 BWI time 8:52 am had the most unprofessional customer service engagement with several customers. They are inconsistent and it showed the lack of information the male seemed to be the marshal instilling the ‘laws’ along with threats of a passenger not making her flight because she was voicing her frustrations regarding the information spoken of by one employee that her bag was find then told it wasn’t by the male employee. He was rude telling the lady “you need to shut up," when she said “no I won’t and you don’t tell me to shut up.” He then responded, "You’re not going to make the flight," so threatening and provocating; non professional at any rate. Actually minus one.

I wouldn't give any stars if it was an option. They caused me to almost miss my flight. Then charged for three checked bags when I only had two. Won't refund the money for the extra bag that I didn't have. The customer service at the airport wasn't helpful at all they told us they would have to charge us money to help with anything. Frontier is the worst experience flying.

GoWild pass is a total scam and waste of my money! I spent $199 thinking I'd be flying throughout the summer to visit my grandchildren. I ended up spending an additional $195 for roundtrip flights. So, a supervisor said in order to get the $0.01 plus $15 taxes and fees fare as advertised on GoWild, you have to book no more than 24 hours in advance otherwise you have to pay early booking fees. You cannot cancel prior to 7 days in advance, otherwise you are charged cancelation fees. I booked 3 days prior and was charged early booking fees. I look for flights 24 hours prior and the same fees apply. The supervisor said I couldn't cancel GoWild and get a refund because I booked a trip while having the GoWild although, I didn't reap the benefits because I was charged early booking fees. My advice, if you have to fly Frontier, stick to Discount Den! I'm extremely disappointed. Displeased. Dissatisfied. All the ✔️ boxes for DON’T DO IT!

Absolutely terrible service. They Cancelled flight at last moment and charged us the cancellation fees even. They didn’t give us an alternative flight and didn’t refund for cancellation. Horrible horribly experience. Highly discourage to use Frontier.

We never imagined that my family's vacation would begin with being removed from a Frontier Airlines flight because my husband has a disability. My husband relies on an FAA-approved portable oxygen concentrator to travel safely. Rather than treating him with dignity and working to accommodate his medical needs, they refused to allow his FAA concentrator on board and refused to accept his doctor's documentation. Frontier staff handled the situation in a way that left us feeling singled out, embarrassed, and discriminated against.

Absolutely the worst flying experience I’ve had in my life. Zero willingness to help resolve issues. Horrible policies. Rude employees. Horrible company altogether.

May 16 2026 I take rideshare to fly Detroit. I forgot my phone in the rideshare my boarding pass is on my phone. I went to customer service. I gave them my name to print out my boarding pass. They found my name, but to print my boarding they asking me $50 for each person. I don’t have a choice. I have to go for my daughter wedding. I pay $100 for 2% to print out my boarding pass. I was upset. I told them I forgot my phone rideshare for round-trip. I have to pay $100 game. This is not a good customer service. I never never flight again from there.

I was in Austin Texas on my way back to Atlanta, I arrived an hour before time and wasn't able to check my bag, missed my flight, so I'm in Las Vegas for 24 hours waiting on a flight to Atlanta

Then I was charged an additional $75 to talk to a station agent and having them print our 3 tickets for us because no kiosk for them at the airport. So I guess do online check-in to avoid retarded fees because they probably hope to fire staff to save a buck.

We were delayed due to a maintenance issue…. For our flight to punta Cana. Then it was canceled 4 hours after…. First time with Frontier and never again….

If I could give no stars I would. Hire people. Don't make people wait on the plane because you have no one to open the door! You guys suck.