Funjet Reviews

I booked a birthday family trip through Funjet with insurance and had to cancel 8 months prior to departure date due to back surgery with complications. I am still being actively treated for blood clots with Orudis and not able to fly. It took 6 months to get correct voucher after numerous attempts and incorrect info on their part and I have been trying to contact this agency for two months to resolve this issue. I have called numerous times but the hold for service has exceeded 30-45 minutes followed by disconnections. I need this issue resolved because I will lose my money by December 12, 2026. I can't find a location to handle this problem in person so I'm at a loss as to what to do. This is my first time using this or any agency as I always book my flight and hotel but the family decided to book so that we would all remain together during this trip. Never again!

We had to cancel our trip due to unforeseen circumstances and an unexpected vascular surgery. We were in contact with Funjet two months prior to the expiration of our travel credit and asked for an extension for 6 more months. Over the phone Funjet told us that it would not be a problem to extend the credit and needed us to provide documentation from the Surgeon. After they received the documentation they emailed us saying that we needed to book another trip and then the credit would be extended. We did not book immediately, as my husband had not been cleared to fly from the Surgeon yet, and we had until April. I got online to book our future trip for 1 week from today and the credit did not work.

I booked through a travel agent and cancelled (with total protection plan) 2 1/2 weeks before travel date. My agent has told me approximately 30 days for refund. I also called Funjet and they said the same thing, but when I stated a paper check could be mailed to me in less time, she said it “could” be less than 30 days. It’s been 28 days and still waiting. This is ridiculous. Now I’m worried because I see others have taken even longer than 30 days.

I was unable to go on my trip due to unexpected shoulder surgery. I purchased the travel insurance. I contacted the travel agent Jenny **. She said because I waited two months before the trip to cancel I would only get a credit. Like I decided to get a new shoulder for trip. She isn’t repent calls, the worse agent I have ever used. It was a girls' trip and the girl that planned it picked her, BIG MISTAKE. No customer service at all. I contacted Funjet and they didn’t care either. I would never book another trip with Jenny ** or Funjet. Be aware travel insurance with them is a scam. They are the most uncooperative people I have ever dealt with. Beware!

I have been on hold for 1 hour and 30 minutes with no answer yet. I still do not know my flight information at all. Expedia chose Funjet to provide my flight and this is a big mess. Expedia just keeps telling me that my flight is Funjet. They are NOT an airline!

Worst experience ever. They are deceptive in their practices. Their prices are significantly higher than other travel sites or booking through the resorts directly. Booked resort and flights separately/ months apart then it was put as a package without my knowledge or consent. Tried to cancel just the room and I was told I cannot have to cancel everything. These people are trying to unnecessarily stress a bride. I don't want a travel credit I have insurance. I want all my money paid back and I will NEVER BOOK WITH FUNJET.

Terrible experience!!!! I purchased a trip for my family with small children, through this company, and it was a complete scam. Specifically, Valentina **, who handled our booking, lied to us. She promised a five-star all-inclusive hotel that she claimed to have visited herself, boasting about its amazing service. However, we ended up in a terrible resort that I would barely rate two stars. There was no buffet, and we had to spend hours in line at the few available restaurants just to get lunch and dinner for our children. It was a horrific experience.

Booked a package resort and flight to Punta Cana 5 months out. The last few weeks I was preparing everything and filling out my E-Ticket to enter the Dom Rep. When looking things over I found out my resort (Jewel Palm Beach) had been purchased by another company and closed. I cancelled my booking and the cost of the resort was refunded. The flights however was not refunded ($986). Was told that was non refundable because it wasn't cancelled 30 prior to the departure date. Was on hold with them for 5 hrs trying to talk with the supervisor. At hour 5 I was hung up on. Worst experience I've ever had. 1/2 a star, would NEVER recommend.

Stay away from this company! They’re a bunch of scammers and liars. What they offer on your confirmation is not what you get when you get to the resort your resort is even worse at Customer Service especially the one we’re at currently ruined our whole vacation to the tune of almost $10,000 save your money.

Terrible company, DO NOT book with them!! Have tried getting a supervisor for 3 days and still not talked to one. Have gotten 4 different stories about modifying and would NEVER use this travel company again.

Funjet vacation and Frontier Airlines charged me twice for the luggageS, now they don’t want to give me the refund, and everyone else who I speak told me the same “it is under investigation.“ I need to find out where I can report this company! I have recorded all that’s conversations I had with them and all the proofs how they robbed my money! I feel so frustrated!

Most terrible travel company ever. The website is difficult to navigate. Accidentally Hit the cancel button that is in the middle of the screen that automatically cancel your vacation. No do you want to do this? I immediately called them, they said sorry deposit if 2200 lost. Like seriously? Customer service is terrible. Terrible company should be shut down, total rip-off.

I booked a trip to the Island Resort in Fort Walton FL with Funjet. We paid $2444 to Funjet. I wanted to upgrade at the hotel and they said I booked through Expedia and paid $1592. I did not. They used my information to book through Expedia without my knowledge. So sad. Ripped off. I paid an adult fee and insurance to Funjet. Expedia insurance is $29 person. Where did my $852 go? I had to pay $283 in fees for resort when I got there. All the extra they charged was a lot more than anywhere else.

Without a doubt, you shouldn't waste any money with this company, as they will do anything to take it. Their customer service is without a doubt the worst I've encountered in quite some time. After I attempted to cancel a reservation for a trip or simple modify it, I received nothing but the runaround. It was also stated that they offer discounts for active military personnel, but this was not the case. After being placed on hold for over an hour, no issues were resolved and simply they was happy to take my money. It took me 47 minutes past the 24-hour refund period, but I was placed on hold for over an hour, so the calculation is yours. Please look to another company before you decide to book with this company. I even sent the pictures to show that their own website had cheaper price for me to book online for the same trip but they wouldn’t honor that one either. I ask to speak to higher about that issue but that never went anywhere.

One star is being generous. Funjet is a complete rip-off! I spoke with several agents who told me conflicting information about how to redeem travel credits. After several phone calls each lasting several hours, I was finally transferred to a manager, who told me that he would NOT honor what one of his agents said could be done. I highly advise that if you are working with a travel agent PLEASE inquire about what company they are using to book your travel because FunJet is a scam. I would NOT recommend FunJet to ANYONE.

Complete rip off and horrible customer service. The representative lied about cost price and flight availability. We decided to forgo the trip and lose our $300 deposit for a much better option. FunJet continues to send misc invoices and now without authorization they committed credit card fraud by withdrawing funds from the same card the deposit was on. STAY AWAY.

Fun Jet is the worst vacation company. It isn’t trusted. Frontier refund $496.70 to customer due to flight was canceled. It included air fare and check bags refund. Fun jet denied and refused to refund to customer. Fun jet staff said it wasn’t the amount they received from frontier. Frontier sent them email to confirm. Fun jet company ignored it. They rip off customer. They are scam. Do not book Expedia.com if fun jet will be a third party. Do not do any business with fun jet vacation.

This was without a doubt the worst vacation I’ve ever been on. We stayed at SECRETS MERGUES in Cancun. We changed rooms twice because of the dirt and how filthy they were. The room flooded because the shower wouldn’t drain, the A/C was broke. I went to the front desk EVERYDAY to tell them to fix it. It was like talking to a wall. Nothing got fixed. I called FUNJET while I was there and when I got home. They did absolutely nothing. Hung up on me. I would NEVER recommend them or any of their affiliates.

We purchased a trip to Mexico for Dec 1 to 11 2023. We needed to cancel for a health emergency.. We lost the money for the airfare and now getting a voucher for Funjet. We are Canadian so paid in USD, exchange rate is lower so receiving less than we paid. Tried to see if I could change a passenger name but not allowed as he was the card holder. Asked if we could change the name on the resort and they said no that he needed to be there for me to check in, could not go as a solo person. Not even sure if the vouchers will even show up. Should have stayed with a Canadian travel agent! Stay away from this company! Do not book!