Complain about a product or service

Funjet

Nik of Minenapolis MN (06/06/08)
My daughter got very sick and I was trying to reschedule our trip to Los Cabos since she was contagious. Although the Hilton hotel and airline were willing to rebook us with no fee, FUNJET was only interested in keeping thousands of dollars which they did. Along the way, I found out that they misrepresented the flight information. We thought that we were using a regular SUNCountry flight but this was not the case. They would not give you their supervisor's extension and spit on your face with insulting comments. It is a shame that this company is in business.

More than $5,500 loss.

Patrick of East Peoria IL (03/23/08)
I booked a trip to Jamaica and purchased the additional cancellation anytime and during travel. Well, I canceled my vacation after 1 day. Could not get a flight back for 3 days. When I got back, Funjet told me I had to work with another company that carried the insurance. They sent paperwork for me to complete. I filled out and sent in. My claim was denied because there were no medical or legal compelling reasons to cancel. My impression was cancel anytime for any reason meant just that.

I paid $4000 for 4 day vacation and I feel that I should get some money back. I was denied. I think a Class Action lawsuit against Funjet Vacations is needed for misleading people about the cancellation clause.

Michelle of San Antonio TX (10/11/07)
We booked an all inclusive vacation for my birthday to Playa Del Carmen, Mexico and stayed at the Barcela Maya Resort. We had to spend over $400 to upgrade our room b/c the first room was full of ants and filthy and they did not have another room and moved us to the other side of the resort. On the day of departure we asked our Funjet rep to book us a taxi to the airport because the shuttle was leaving 4 hours before our flight and our youngest child was sick (from the food). We waited over an hour and half for a taxi as they had never made booked the taxi, and made it to the airport an hour before the departure time. The Funjet rep at the airport told us the flight was closed. We asked how that could be when we paid for 4 seats. He said for $300 cash he would get us on 1st class and that was the only way we could fly home. I was furious and told him absolutely not. He said well sorry then.

My husband gave him $300 cash (we received a receipt)so we could fly home. When we got on the plane the stewardess indicated the flight had been overbooked.

$700 Total $300 for airfare, $400 for hotel room change.

Maria of Bolingbrook IL (01/28/06)
Arrived at the Riu Playacar two days before Hurrican Wilma. Funjet reps in Mexico are staff of the Lomas Travel Agency. These Reps knew nothing. We never received any information from our Rep, she was never on time to her post and the only reply we ever got from her was I dont know.

After the hurricane passed, there still was no information from the Lomas Travel Rep, or a feeling that they knew what they were talking about or doing. We even had the Reps supervisor tell us that their phones were down and then less than a minute later his cell phone went off. Funny, how I was receiving more information via my cell phone from the same location!

Then I get home and start the process of getting reimbursed my approximately $800 of additional expenses that we were not counting on, only to get a phone call from Blanca Montenegro-Chavez, being rude to me when shes not even going to reimburse me for any of my additional expenses! Oh, no, she'll give me a credit for 3 days of shelter, for use toward another trip. This doesn't even cover the amount of additional cellular costs! Which, by the way were $490. But, in order to even get this credit, I need to sign a release form first!

Then I receive the so called Release form in the mail only to get different information on it from what Blanca had stated on the phone! In the call, I was told Id be reimbursed in credit form for 3 days; in the release its for 2 days; so, it seems to me, that no one associated with Funject has their stuff together.

I then decide I'm writing to the corporation that owns Funjet. That was over a month ago, and still, I have not heard anything! We get the worse treatment, during and after our vacation, no reimbursement of additional expenses, rude treatment on the phone, but hey, heres a credit towards your next vacation thats only good if you make arrangements to use it within the next 12 months. Oh, and by the way, sign this release too! Because, basically, you should trust me on my word, but were not trusting you on yours!!

From the start of this vacation, we were told that we had insurance by our travel agent. Even during the Hurricane, we, as well as my daughter, were told that we had insurance Dont worry we were told by our Travel Agent at Carriage Travel, youll be reimbursed. Now, we come to find out, that we didnt have insurance, and no we wont be reimbursed, and to add insult to injury, well give you a credit so you can travel with us again!

I feel we're being treated this way just because we have a Hispanic last name, you send a Hispanic to deal with us. Why? Because you feel Hispanics will just shut up and do what theyre told? I dont think so! Yes, I am Hispanic and proud of it, but, no, I will not just shut up and take it without a fight. Especially not after the treatment weve received from FunJet Vacations!

Every other travel rep that was in Cancun, at the time covered the hotel and any other expenses, including Apple Vacations! Apple Vacations even found transportation for their clients to get to the airport! Not FunJet!!

Crystal of Wills Point TX (10/24/05)
We went to Mexico for our 3rd anniversary. We paid 1600.00 for our vacation. From the beginning Funjet changed our return flight home to the late afternoon without notice. We already arranged work schedules and childcare. We almost cancelled th etrip because they couldn't work with us since there was only one charter flight leaving Cancun that day. We proceeded with the trip and th e2nd day we were there talk began about hurricane Wilma.

I began following the weather and on Wednesday am 10/18/05 I saw on the news th e hurricane was headed straight towards us. I began asking the Funjet reps and they were saying no problem - it's okay- it's not coming here. I insisted they check for us a flight to leave that day. That would be 1 day earlier. We were scheduled to leave on Thurs.

They rudely told us we couldn't get on any other flight and assured us the hurricane would be hitting through the weekend. We went about our day and heard from someone in town the hurricane was to hit on Thurs afternoon. We headed back to the hotel and got on the phone with the travel agent. She began checking return flights for home this was about 4:00 pm. As we were scheduling a return flight home the workers were nailing plywood and taping the windows.

We paid 900.00 to get a flight home on American. We got the last two seats. American had sent an extra plane to pick people up from Cancun. IF we hadn't got on that flight we would still be there today- which is Monday- five days later.

Mike of Oak Leaf TX (09/10/05)
FunJet cancelled our flight to Cozumel on July 8 and still has not refunded our money, even after several phone calls.

Lost our diving reservation down payment. Ruined our summer vacation. They have $1500 I can't seem to get them to refund.

Tawni of Pleasant Ridge MI (05/24/05)
We booked a well looked forward trip with funjet to mexico in Nov. 2004. The trip was scheduled for Jan. 4 2005. We had the unfortunate news that my fiance's brother who lives in FL., had just passed away of a massive heart attack the night before we were getting on the plane.

I spoke with Jennifer in cust. service, she assured me everything would be taken care of. All we needed to do was mail in a death certif. and an obituary and we would either be refunded or take the same trip at a later date. We prefered the latter, however the story was changed and we were told no such refund can take place. we were both out $1,400 each.

Not only did they fall back on their words, we were insulted, givin the cold shoulder, and basically told we learned our lesson next time to buy insurance. We were looking so forward to this trip,for we have only been on one other, that was not funjet. the problem I have is, finally after months of arguing and disputing the charges, we only recieved $630, for the hotel, NOT funjet. they would be more than happy to book us again, of course for full fare, if we wished. Fat chance.

Angela of Dallas TX (10/04/04)
My husband and I booked through Funjet to celebrate our honeymoon at Sandals RC in Jamaica. We received our itinerary with our electronic ticket info in the mail. We arrived at the airport at 4:15 am to check-in for our 5:35 am flight to find that no reservation had been confirmed by Funjet. It was almost like we had received a bogus itinerary. After one hour of discussing with 24-hour Funjet hotline and no help whatsoever,we had to purchase new tickets to get on our flight. It was very distressing and I would not recommend Funjet to anyone.

Michele of Waterford MI (04/15/03)
Online ticket prices were $49.99 but their website does not work. When I called they wanted $107. for tickets. The $49.99 is online prices only, yet the website doesn't work. They would not honor the price I have a .pdf of the site showing the prices and error messages.

Cost me more for 4 tickets.

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