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Grand Canyon Tour Co.

Michael of Nescopeck, PA March 24, 2006

Bus tour from Las Vegas to the Grand Canyon. Feb 1, 2006. Picked up at hotel 6:15am. Taken to airport. Paid 180.00 cash. Transferred to main tour bus. Bus broke down after several hours. Left at a small town on Rt 66 with all stores closed. No food, cold. Called company after 3 hrs, asked to speak to mgmt. Told in a meeting. No replacement bus sent. Original bus returned after 4 hrs. Driver argued with company. They wanted to continue trip even though it would be dark when we got to the Grand Canyon. Driver then told us they cancelled but we had to continue and drop off some overnight passengers.

I spoke to "Michael" whom the driver identified as the owner. He refused to open back up and issue refunds. Said he would have refunds issued the next day. We gave the bus driver a list of our names, addresses, and form of payment. Gone on bus 15 hrs but no Grand Canyon. Called company on Feb 7, 2006. Assured a refund would be sent the following day. Never received.

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