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Hawaiian Airlines

Georgette of Los Angeles, CA March 4, 2008

I bought a packet vacation deal from Hawaii Airlines and they were supposed to get my miles credited to my America West/Us airways account. They still have not done it. What makes me even more furious is that I thought I was buying a luxury packet with the 5 star hotel name backing it. Just to find out it was so dingy. I got over it. I only got that packet because Hawaii Airlines is supposed to be an affiliate of the airline I prefer and I want my miles credited. They asked for my miles number and each leg of the trip, I was told I was getting credited. After so many weeks, all I get is the inability to reach a human being on the phone and email auto-responses. It's ridiculous.

Bryant of Phoenix, AZ January 10, 2008

I had a death in the family that caused me to cancel in 2007 our 20th Wedding Anniversary Trip. My wife and I had never had a honeymoon so this trip was going to be that special time. We had been saving our hard earned money for the last few years. Unfortunaetly we had to cancel the trip last year to utilize our money to take care of our family. I followed all the procedures requested of me through Expedia, when cancelling a trip and they were great. The death over a year ago was tragic enough for my family, but because I had to cancel the trip, I had to use the Airline tickets within one year to book another trip. That time frame is up on 1/13/08.

Therefore, I contacted Hawaiian Airlines on 1/03/08 to learn how this was to proceed. In that conversation I was told I would be charged a fee against my origianl 1,200 tickets that they had since last year. That fee could be between 125.00 - 175.00 per person. As stupid as this may be, I understand it and I was willing to pay it to utilize my 1,200.00. On 1/9/08 I called to order the tickets. At this time, I was was rudely informed that the fee was 175.00 per person per way bringing us to add 750.00 in change fee orders due to a death in my family. During this call and the call with theri Supervisor Peter (Badge PB) no one even told me that I could have this fee waived because of the death. I had to get so irrate that I pulled the Consumer Advocate number from him and place a call and complaint. The CAO-Manager is just as useless as they send you a goofy condolence message and then requested us to send the Death Certificate in order for them to review if they will waive the cost. Here is the point I am talking about waiving only 350.00 with this multi-million dollar company. I am willing to pay a change fee but 700.00 is a crime! They already have my money made a profit and cost them nothing because that flight was filled last year. But they have a chance to utilize their position and drag out more money from the common man it is disgraceful! My family has relocated and I need to have reprinted a death certificate and all has to be done and processed in three days. They know I can't and I just won't. I'd rather lose this money then pay this airline another dime. Going to Hawaii choose any other airline then Hawaiian.

Loss of 1,200.00 and an anniversary trip.

Wayne of Waipahu, HI October 12, 2007

I am a concerned former employee of Hawaiian Airlines. The information that I am about to disclose should be considered a major infraction that affects air safety and security. If the FAA has not been informed Hawaiian Airlines has had numerous load shifts on inter-island and transpacific flight. During my 3 years of employment I have witnessed that the actual weight of baggage that is loaded in 717 and 767 A/C transpac cans is not as what they should be. In my opinion, more than a fair share of flight are over weighted (sometimes <2000 lbs.).

Fyi, the current instruction from station managers is to approximate a total bag count multiplied by 35 pounds. Transpac can curtains are not secured as the manufacturers standards and sometime tied off with strings.

Hawaiian Airlines employees are not screened by TSA before entering the sterile/black top area when entering the Hawaiian Airlines cargo area, admin area behind customer service, inflight lounges, and Elliot street parking lots. This may cause a serious security problem for passengers and other airport employees.

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