Complain about a product or service

Hertz - Disputed Charges

Hertz • International rentals • What's mid-size? • Late returns • Disputed charges • Abrupt repossession

David of Merced CA (7/10/02):
I rented a car in March of this year, returned in April. The contract shows unlimited milage for $24.99 per day. When the invoice was presented to Master Card they Hertz billed it at $108.99 per day or 4+ times the contract. They have not respond to me fax and email nor will they respond to Master Charge.

Stephanie of Myrtle Beach SC writes (6/25/01):
I booked a car from Hertz on their website. I requested pick-up from their Grand Strand Myrtle Beach location, not the airport. On their website they didn't list any data to state I'd incur additional charges because the Grand Strand location is not a car rental site per se.

If I had known about the additional charges ($70) for pick-up and return of the vehicle by their staff it would have affected whether or not I would've rented the vehicle. Whereas it was my intention to pick-up and return this vehicle. This is one day prior to my actually leaving for an important business trip. I shouldn't have to be penalized for charges not specified on their website regarding this location.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.

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