Hilton Hotels Reviews

This service was absolutely horrendous. I booked a room specifically with a pull-out couch, and they had the audacity to give me a room with just one bed. After enduring the hassle of getting another room with the pull-out, they charged me extra for it. I called to get my original price back, and they kept me on the phone for 50 minutes just to confirm I was right. They had the nerve to say I could pay for the other room and would get a check in 30 days. Pathetic service! Amy didn’t even bother to get me to the telephone survey so I could give them a well-deserved 1-star rating. I will never book with them again.

I use the Hilton app for all my bookings. I always get a text when my room is ready. For over a year, I've also been getting texts for another person that I don't know. I've repeatedly asked Hilton to fix this, but it never gets fixed. This is a breach and misuse of a customer's personal information, and should be a concern for every Hilton customer.

Was a Hilton Diamond member and all those years the only upgrade I ever got was a couch. Does not mean anything.

Stayed at Columbus Hilton Garden University in Columbus OHIO for a wedding… They lost power and refused to compensate us anything for our inconvenience! What kind of hotel does not have back up generators? They said it was an act of nature and would not offer any compensation… Poor customer relations. I will be contacting the Hilton Corporate when I return home. Very disappointed!

Breakfast is included per your website. It is not honored at the location. When I asked the breakfast staff that your website states free breakfast she argued with me that she will not honor it no reason and for me to call corporate to complain. Your front staff is rude stands around and will ignore when I ask questions. Your bed is lumpy and your air conditioner is not cold enough.

We stayed at Canopy by Hilton in New Orleans in late April 2026 attending the Jazz Fest. I’ve been a Hilton customer for decades but that is over now. The staff and service at this location were inept, indifferent, and dishonest. We walked out of the restaurant at breakfast after waiting 20 minutes for service, my vehicle was booked in their care and parking garage, and there were significant undisclosed room charges at checkout. Room rates were doubled on the weekend and the front desk said they didn’t care that it was not explain the Hilton Honors website. They couldn’t print my receipt because the printer was out of ink. Sure I believe that. Hilton loyalty gets you nowhere, stay with any other hotel provider and you’re guaranteed a better experience.

On a trip back from Florida to Massachusetts after driving 10 hours my wife and I decided to find a hotel and call it a day. My wife was driving so I searched local hotels on my phone and booked a room at a local Hilton. Upon arrival we were told that we did not have a reservation. The clerk checked my confirmation number and the reservation had been booked for April 1, 2026. Given the fact that it was February 25th this was not going to work. I was then told that this was a non-refundable reservation. I explained to the clerk that I never entered the date of April 1st as I had no intention of coming back to North Carolina on that date.

Recently stayed all by myself for 10 days at a Hilton in Greensboro Ga. Came back one day and my door was opened. I was very scared to walk in. I complained and they never seemed too worried. They reimbursed me for only 1 night. Seriously that is not enough. I have called and emailed my concerned and no response. This hotel in Greenesboro Ga needs to know that customer safety is important. Why they are not responding or calling me back is horrible.

Horrible experience. Did not get the room we booked. They lied about AAA discount. The tub was so slick we nearly fell and broke our backs.

The ceiling in the bathroom was flooded and dripping all over the floor. When I called to report they asked if I needed to move to another room DUH!! I was doubled charged for the room plus incidentals that I had none of. Hotel is is disrepair and stinks. Took hours to initiate a refund and still days out to be reimbursed. Hotel personnel were very rude. Buyer beware Can’t stay at Hiltons any longer with this kind of customer service.