Hilton Grand Vacations Reviews

We came down to Myrtle Beach for a presentation for Hilton Grand Vacations. We were so excited. We had a plan our planned for over a year. We bought plane tickets. We came down here and we checked in and when we opened the door to the vacation place that we were supposed to stay it smelt like mold that furniture was from the 70s. It was disgusting really really bad. We called them right away and said this place that they put us in is really old and smelly and we can’t stay here. "Can you please put us in a better place?" They said, "No we can’t." I said I would like a refund then and they said, "No we can’t do that either." So we drove around in our rental car for hours and hours trying to find a place to stay. Not only did we spend money getting here we had to spend even more money for a hotel room and they were very rude and would never give me my money back. I am so disappointed and I just can’t say how enough bad things about my experience.

I am very disappointed with my experience. When we booked this vacation package, we were told that breakfast would be included, that the hotel would be close to Disney, and that transportation to Disney parks would be provided. Unfortunately, none of those promises were fulfilled. There was no breakfast included, the hotel was much farther from Disney than we were led to believe, and there was no shuttle service available. As a family traveling with a young child, we had to spend a significant amount of money on Uber rides and car seats just to get to and from the parks.

If had an option to give no star, I would have done so. These marketing people simply cheat you. Don't get caught on their call!!

They pressure me into buying a VIP package which turned out to be limited and no near as valuable as they said. I’ve been asking for a refund for almost a year and a half. Now they said that if I don’t book soon, I would lose my $1800. They took my money under false advertising and then they want to fully steal it. How we have no consumer protection from this scammer companies. Absolutely revolting!

I bought into HGV about 20 years ago, then it was a great concept. Things like a decent room with washer dryer, daily room service and other minor stuff like a memo pad and a pen, a few bottles of water etc. were always in your room. Today it is no better than a Motel 6. Here I am at HGV Tuscany Village and when I checked in there was not even any shower gel, only one pack of tea etc. HGV is treating original owners like dirt so they can sell their scam HGV MAX Package. It would take me an additional review to discuss the escalating fees for everything. Why can't you just roll over your unused point for at least one year? If you don't use up all your points you either lose it or pay a fee to save it save it. This is totally unfair, it is robbery.

My husband and I are retired, in our mid-60s, and living on a fixed income. We were lured into a Hilton Grand Vacations sales presentation in May 2024 with the promise of a free Myrtle Beach getaway in exchange for a "60-minute" presentation which stretched to over 3.5 hours. Salespeople Ashley ** and Katherine "Kat" ** used emotional manipulation, financial comparisons designed to confuse, and sheer exhaustion to wear us down. We said no repeatedly. They pulled our credit without our express consent, which we believe violates lending laws, and immediately steered us toward opening Hilton Honors AMEX cards to cover the $1,800 each down payment.

The sales presentation was promised to last one hour. Four hours later, we were still trapped in a room with a salesperson who wouldn't take no for an answer. He shared personal stories, left repeatedly to "check with management," and returned each time with token concessions — a few extra points, a slight price tweak — just enough to keep us off-balance and worn down. He told us prices were going up after New Year's and that we had to decide RIGHT THEN. We now know that was a lie designed to hurry us.We were told this was an investment — real estate we could pass down to our children as a legacy. Nobody told us we'd be cursing them with a lifetime of financial obligation they can't escape either.

Don't do it as an investment. And know the fees will continue to climb. If I had it all over I would have never bought.

When we got the package, we were told that we can book at Marbrisa Hotel in Carlsbad. We took the package due to all those sweet talks. When we called to book, we were told that Marbrisa hotel isn’t available so they booked us with Homewood Suites, instead for June 18-21. I called the said hotel and I was told that there’s nothing booked under my name!!!! I called customer service back and the agent tried to call the hotel. She said she will email someone and will get back to me in 2-3 days. If I didn’t call the hotel, we will be traveling only to find out that there’s no hotel booked for us!

Just had a “review” by a very aggressive, loud, fast talking lady in Branson at The Falls Village. (Her name may have been Shelby.) She wouldn’t listen to me at all when I tried to explain our experience over the last 32 years with Bluegreen/ HVC. She was smirky and laughed when I said we were not always told the truth and we’re not interested in buying more points or upgrading. People like her are exactly why people run the other way when asked to do a “review.”

Terrible, do not fall for. They make it seem like it will be easy and worth the money. Impossible to find dates that work, they won't book a hotel if it's more than 4 months out. And once you get a room booked, they just keep trying to upsell you. My husband and I couldn't get a hotel the weekend we wanted, and the rep on the phone said he found the dates that worked, but then booked for the incorrect dates. When we decided to cancel the entire thing, he said it would be refunded within 2-3 days. It's been over a week, and still no refund. I called today to inquire about the refund, and customer service wouldn't speak to me because my husband's name is on the reservation.

HORRIBLE experience that made my Mother's Day weekend so stressful! The guy who booked my original reservation booked the WRONG hotel (one word difference) & I was told happened frequently in Orlando. Lake Buena Vista Palace/Lake Buena Vista. I wanted the Palace because the lazy river (my mom’s fav), & check the recording of the booking and you will hear which hotel I confirmed over & over with the lazy river. I called to let them know I will be checking in late and realized he booked me at the WRONG hotel at 8:56pm on 5/8. Once I realized the mistake I tried to get a hold of someone to help solve the issues. I was on the phone with numerous people from 8:56pm-10:35pm from the HGV call center and they did NOTHING.

We purchased a timeshare package with Hilton Vacation Club in September 2024 after attending multiple high-pressure sales presentations. From the start, representatives made promises that turned out to be false or misleading. We were told our home resort designation (Orlando) was just administrative and that points could be used anywhere — yet the system consistently failed to work as described. After buying in September, we couldn't effectively use our 2024 points and had to pay ~$250 to roll them over. When we tried booking for 2025, the system only allowed bonus points to be used, leaving our rolled-over points stranded. A representative later admitted our 5,600 points every other year wouldn't cover a week-long stay anywhere — directly contradicting what we were sold. His "solution" was to pay an additional $8,000 to switch home resorts.

Nothing but distaste for the Hilton Grand Vacation Club we were distastefully highly pressured into upgrading into. Three times in 2025 weeks had vacations in vacation club properties. The first one was at Mystic Dunes in Orlando, Florida. Went to our owners' update as scheduled with questions we needed answered. All our questions were answered basically the same way but by different associates who “popped” in to our meeting to see how things were going. Our session was booked with Kat, who we were told by other associates and of course herself that she was one of the best there. We believed what she told (sold) us and upgraded. Basically, we were sold a bill of lies from her with back up from others working with her. They make you feel like it’s a three ring circus you’re sitting in. One a bigger liar than the next.

They give me a promotion for $200 for 3 nights stay at Toscany village in Orlando, and after I go through the 2 hour presentation they will reimburse the money plus give me 15,000 points. Well I got there the room was not ready till about 5 PM instead of 4 I requested a room with the view of the lake and they put me in a corner on the 8th floor way from everything. No service for the room in the 4 day stay, had to chase towels from house maids. After the sales pressure was done with the ridiculous price I only got back $100 gift certificate to use it on the Hilton garden. The Jacuzzi was always full of little kids not accompanied by the parents like it was supposed to be, that was signs all over that the place is smoke free, but people at the pool was vape and no employee was saying anything. You're better off going to a hotel room get the treatment you deserve. Someone needs to look and hold this people accountable.

They are a scam! I was not informed about subsequent charges that hit my account and when I called they said the original price I agreed to was just a deposit. I'm currently in the process of disputing this. Stay away!

Hilton Grand Vacations is a scam. I paid and booked a trip to Chicago. It was a total cost of $400. Due to a winter storm on the days I had a reservation, I called to reschedule two days before. They are supposed to let you reschedule due to weather, but they refused and told me to pay an extra $200 to change or cancel the reservation. When I purchased a package there was no information about paying $200 to change a reservation. So obviously I'm not going to pay that. When I asked for a refund they refused. It is impossible to get a hold of anyone besides the customer service 1 800 number. They won't respond to emails they don't have any transparency. You cannot call anyone else.

I had a very disappointing experience with Hilton Grand Vacations. About a year ago, while staying at the Hilton Downtown in Chicago, I was approached with what was presented as a special “anniversary deal.” It sounded like a great offer at the time, so I agreed and paid around $400. However, months later, I discovered that this “deal” required attending a kind of timeshare sales presentation—something that was never clearly explained upfront. Had I known from the beginning that this was essentially a timeshare promotion, I would not have agreed to it.

I am a widow trying to get out of a timeshare that my late husband and I were pressured into buying, and Hilton Grand Vacations has been completely unresponsive. It started with a cold call offering a free Las Vegas stay. The sales meeting was exhausting — loud music, lots of people, snacks everywhere — and after a couple of hours we walked out having opened two new credit cards on the spot and maxed them both out for the down payment. The salesman showed us a large screen with a grid of destinations and promised easy last-minute bookings. That grid? We never found it again once we got home.

My husband and I, both senior citizens, were deceived and coerced into purchasing a Hilton Grand Vacations timeshare during a trip to Honolulu in April 2024. We agreed to attend what was described as a one-hour presentation in exchange for luau tickets. It lasted nearly five hours. We have timestamped photos proving we were still in the room at 1:00 PM and weren't released until nearly 4:00 PM.