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Hilton Grand Vacations

K of howey in the hills, FL November 18, 2009

Hilton Grand Vacations makes offers for you to look at their timeshares. I flew- my cost- to Las Vegas just for this purpose. It was not at all what I expected. At the end they gave us a "gift receipt" for Delta Sky miles. It has been 11 months and we still have not received them. I accepted an offer to stay at the Hilton in Las Vegas in December of last year and I will never make that mistake again.

First when we arrived we went to the hotel named on our paperwork and were told we weren't booked there. they sent us out the back door, thru an alley, behind the parking garage to their old run down hotel a couple blocks off the strip. It was disappointing after all the advertising they had sent us then after walking thru the nice hotel, with the casino, etc, and ending up at the end of the spectrum. It could've passed for a Super 8 motel in tinbuk tu.

Then we went to the hotel listed for our presentation. it also had the wrong hotel listed- Hilton has at least 4 different hotels in Vegas. We took a taxi to the correct hotel, that we of coursed paid out of our pocket for. After viewing the property- it was much nicer than the hotel we were in- we decided we didn't like Vegas enough to buy a timeshare there. The salesman then filled out the paperwork that would entitle us to rewards for taking the time to listen- coupons at the spa and delta sky miles.

It has been 11 months and many phone calls and we still don't have any points to show for our trip. We keep getting the run around. Call back, we are taking care of it. I have been very patient and I am done with the [lies]. I will be contacting and commenting on the Hilton Grand Vacations everywhere I see their name.

Barbara of Huntington Station, NY October 19, 2009

Saturday afternoon (I think around 1:50) I received a phone call from Hilton Hotels asking if I would like to take advantage of their vacation deals at a new resort. I was hestitant, but was told I had to make my decision then. I decided to take the vacation deal and the salesman did a lot of talking but I do not remember him saying anything about a non-refundable deposit. After giving all the info he said I would receive an e-mail within 24 hours-which I never recieved.

Sunday I decided I had made a mistake and called their number and was told by Jessica Asprilla that it was non-refundable and that the best she could do was extend my offer till 10/18/2010. I did not agree to this but expressed my disappointment in the program. I was under the assumption that if a company calls me, that I have 72 hours to cancel. Jessica sent me the e-mail and nowhere was I able to find anything about their refund policy.

My main reason for cancelling was that my daughter is in the Army Reserve and could be deployed at anytime and I really don't want to be tied down to anything since I'm not sure if we would be able to vacation. I paid 167.63 on my American Express and would like that money refunded.

Rob of Rocklin, CA September 16, 2009

They contacted me in an unsolicited phone call on Monday, Sept. 14. I had stayed at a Hilton hotel over a year ago, and I guess they gave my info to this sister company. The woman on the phone offered my wife and I one of several vacation packages. Normally I would have hung up, but it happens that we're trying to plan a vacation, so I listened. She started by offering a 5 day/4 night stay in a Hilton resort on the big island of Hawaii for 649. When I said that we were looking for a longer vacation, she asked me to hold on.

A moment later, a "supervisor" came on and sweetened the deal: the same 649 but for 7 days/6 nights. She also offered to throw in a car rental for free. When I hesitated (I was actually just writing down the information), she sweetened the deal even more, saying that they would throw in 2 luaus and a 200 gift certificate for a future Hilton stay. I agreed at this point. She said that they would need a deposit of 324.50, and that the balance would be due when I made the reservations. I asked how that would work, and she stated that I would receive an email within 15 minutes with the details.

I gave her my credit card info, at which point she finally got around to informing me that this was actually a time-share sales ploy and that we'd have to sit through a 2 hour presentation while we were there. I think it would have been nice to tell me that earlier, but whatever, I agreed.

4 hours later, after having not received the email, I called the 800 number. The person I spoke to finally sent the email. (They claimed to have sent it the first time, but they had my address correct and definitely did not send it. I checked my spam filters directly on the server to be sure, and it wasn't anywhere to be found.)

The email contained a link which I clicked to log into their website. When I logged in, though, the offer had changed: I was now being offered a 5 night, 4 day stay for 749. So I called back to complain. After being put on hold several times for a total of over 10 minutes, the woman with whom I was now speaking "graciously" agreed to honor the 649 for the 7 day/6 night, but stressed it was for the hotel only. I said that no, I had been promised a car, the luaus and the gift certificate. She stated that they could only offer one of these "extra gifts", so I could have *either* the car, the luaus or the certificate, but not all of them.

I explained again what I had been offered, but she steadfastly refused to honor it. So I insisted on a refund of the deposit. She consented, but as of now, 2 days later, the refund has not been processed. I have filed a complain with my credit card company and hope to have it resolved that way.

I think that my credit card company will make this right, so my point here is to merely get this obvious bait-and-switch scam out there so that people can be aware of it and make an informed decision as to whether or not they want to do business with Hilton Grand Vacations.

Connie of Bronz, NY July 8, 2009

I want to report this company for harrassing telemarketing telephone calls all hours of the day and never leaving any messages and calling just about everyday on my cell phone. I googled the number and found out there are several other people complaining of the same thing. It seems to be a Hilton Marketing Scam. Not sure if this is the proper venue to complain about this but thought I would start here.

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