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Howard Johnson - Rate Disputes

Howard Johnson's •Poor service, filthy rooms •Rate disputes •Cancellation policy •False advertising •

Mattie of Jacksonville FL (11/19/00):
The manager tried to change the rate at check in time. After we refused to pay an increase he gave us the worst rooms in the entire hotel. They were filthy and according to several employees they don't use these rooms any more. The bathrooms had trash on the floors, the tubs were not cleaned. The carpets were filthy, the heating system did not work. The odor was a smoking room and we requested non-smoking rooms. It was the worst hotel that I have ever stayed in.

I'm wondering if all customers are treated this way when they dissagree with a reserved price or is this a standard practice for this hotel with people of a different race. This is the worst hotel that me and my family have ever had to stay in. It's shocking to know that people that run a chain hotel can treat you like dirt and think that it's okay. I know that my family and other members of our party will never stay in another Howard Johnsons Hotel no matter where it is.

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