Holiday Inn Express Reviews

Very poor experience. Holiday Inn complaint list:

Front desk girl was not happy and not interested in helping an old lady with a line up of men behind me. She didn't tell me anything I needed to know. Room had no coffee, sheets appeared to be stained or dirty. My daughter and I thought there was breakfast included but NOT. The desk person had no interest in helping us, she never smiled or said a nice thing. HATED THIS PLACE AND WOULD NEVER RECOMMEND IT TO ANYONE.

Had a comfortable stay at the Holiday Inn Express in Chambersburg, PA recently. Unfortunately, we were unexpectedly charged $4 for Parking. Are you serious!

We stayed at Holiday Inn Express in Largo FL for two nights. We looked forward to hot breakfasts, but both mornings were told stove was broken. Not worth the rate we paid.

There was a slow water leak. Between bathroom and bed. Carpet was damp to bare feet. There was no cold water from the faucet in sink in the vanity in the bathroom. The towels were threadbare at best. No bar soap in the bathroom.

Hotel is reasonably clean. Staff has been good, though some guests had to wait while Desk Clerk finished their Cigarette, outside in designated smoking area. My issue has to do with room maintenance. Almost EVERYBODY has to plug in their cell phone, overnight. Out of SIX plugs in this room, only TWO work. NONE on this side of the King-sized bed. I have to get up, walk across the room, and plug my phone in the charger. I have to set my alarm Loud enough to wake me, from across the room ... and once the alarm wakes me up, I have to get out of bed wake across to my plugged-in cell phone, to turn off the alarm (no snoozing TODAY). PLEASE Check and FIX all plugs in EVERY room. This is not a silly request, it is also a matter of SAFETY.

Very kind and made everything easy. Thank you so much. My family stays here when they come to town. I represented Lodi in the Miss California USA pageant 1987 and won Miss Congeniality. I’m looking forward to staying again. ** your review app is terrible.

I only got half of my refund back. When I book the room I didn't' see the fine print when booking the room that if you cancel even before the date of check in which is in 2 weeks Hotel take half of the refund of payment. Be aware Holiday Inn Express& Suites Ocala of the fine print only after you try to cancel it. The room shows $206. After you book they charge you a total of 290 per night. I will never book there again.

The driver was very nice! They had good wifi & it was just a wonderful trip. We went to a field trip there to D.C. and other places. The tour director was also very very amazing in showing us around in DC.

I had an awful experience at this Holiday Inn Express in Prospect Heights IL 600 Milwaukee Ave. When I discovered bed bugs in my room, it took the manager, **, more than 8 hours of excuses before I was finally switched. While I was trying to collect my belongings, he came into the room and sprayed chemicals while I was still inside, which made me sick. Instead of apologizing, he told me “if there were bugs, they came from your food,” laughed with another employee, and even threatened that if I “made a mess” he wouldn’t be able to rent to me again.

I have given a three star because I have seen dogs being allowed in the Holiday Inn Express and Suites that aren't service dogs. Due to people's allergies and choosing to stay here because of the no pet policy. We have nothing against dogs or cats, but due about possibly staying in a room with pet hair and fleas. Great Danes and small dogs aren't service animals. A Great Dane was here during stay. Not a good thing.

We were staying at the holiday inn Express in south haven mi and everything was great except the swimming pool. It was dirty and needed to be backwashed. It was dirty around the steps and had things floating in it. Other than that the stay was great.

I had the opportunity to stay at the Holiday Inn Express in Natomas, CA within the last few weeks. Unfortunately, this will be a very less than par review for the hotel and staff member, Kelly. After dealing with a very hostile, discourteous person, and being threatened as well as verbally assaulted, by Kelly....a pattern that has been allowed to manifest at this Holiday Inn Express, from staff members' comments. Kelly is very threatening, as well as coercing fellow employees into falsifying statements to authorities. She highly profiles hotel guests and retaliates at her will....very prejudice, xenophobic, racist. If you do not fit the mold for Kelly, she becomes very hostile and racist, using her ability as a staff member to retaliate.

We stay in Mazatlan Holiday Inn Express from July 20 - July 27, 25. The room had no cold water. When they try to fix it, the main water line broke down. It took them like 3 hours to move us to another room. The new room had the bathroom sink clogged. I called front desk, they send the repairman but it was never fixed. I reported the problem 5 times but it was never fixed. The hotel has only 2 elevators and 1 broke down, it took them almost 2 days to fix it. It was very inconvenient because I was in the 11 floor, it would took us like 15 to 20 minutes to get down to the lobby. The breakfast food was cold and never enough for everyone and not good. Never enough clean plates or utensils, the staff was rude.

I am currently staying in the HIE off of Kingsley and Garland, Texas. The first room they gave me smelled like cat litter and the entire carpet was soaking wet wall-to-wall. They moved me immediately to another room that turned out to be dirty. Trash behind the cans a bowl of hair on the floor next to the desk foot-long hairs left in the bed, which probably wasn’t cleaned. Stains everywhere. Moldy fixtures in the bathroom. Water damage on the ceiling. Torn sheets. They would also like to think they offer value in a free breakfast, but this place can’t even make oatmeal properly. It’s just a tub of water with a few oats floating in it. The rest of the breakfast offered was completely bland and lacking. I ultimately sent photos to my employers and demand that they never sent me to this hotel ever again. If I could write less than one star, I would.

The two stars are for the friendly - and overworked - employees, always smiling despite servicing clients in lackluster facilities. We stayed at an east coast HIE and the doors slam loudly (ALL of the time when closing them), the water leaks from the shower areas in the disabled rooms into the lobby, the pillows are extremely uncomfortable (BW has way better ones), the window treatments allow sunlight in, the lobby areas are lacking basic amenities such as working hot water, the IHG app does not work, their credit card system is antiquated as well as their reservation systems computer system, their rewards system does not record stays, they do not honor corporate codes, understaffed, etc. We will not stay at another one anytime soon.

I was stranded at the KC Airport at 12:30am as the rental car company closed before I got there. I needed a hotel close by to pick me up and return me in the morning so I could pick up my car reservation. I called IHG, they said I need to make a reservation before they would come pick me up. After making the reservation they said the driver had gone home. I asked to cancel, and he hung up. Our credit card was charged regardless. I had to call another hotel that had a shuttle service. This was on May 31, 2025 and I'm still trying to get my money back from IHG. The first thing I asked them was do you have a shuttle to pick us up! The answer was yes. I've called them three times and each time they say they are working on it and admit I was wrongly charged. Three and 1/2 weeks are gone and I'm still calling them. IHG was always my go to when traveling. Never again!!!! I don't even want to give them a one star.

This is about our third or fourth time staying here and no prior issues. My initial rating was 3 stars, but I changed it to 1 star, mostly because of the lack of accountability from the manager who sent me the email in response to this review, but also because of the loud a/c, that woke us up several times during each night we were here. I have a video of it, but wasn’t able to upload it. The other reasons are that they didn’t explain that additional fees may be charged outside of the deposit and pet fee and there was no invoice provided. I actually had to bring the pet fee to their attention, at check in, because the young lady didn’t see it - and didn’t say anything about it. Additionally, the breakfast was not good at all. Omelets cooked too brown, old apples and cold biscuit gravy, and I was misgendered at check in.

I booked a reservation for the one in Barcelona on Expedia. I had to cancel, but they had strict rules about cancellation, so I lost all my money. I asked if I can transfer my rooms to someone else and there was no response. Expedia customer service said that they could not resolve my issue.

The staff at this hotel were fantastic. My husband had to be unexpectedly admitted to the hospital during our stay. The night manager, Mark, and the afternoon manager, Penny, both went above and beyond to assist us. Mark assisted me with getting the ambulance and ensuring I could get back and forth to our room and into my car (I use a wheelchair), and Penny checked on me throughout our stay multiple times each day to ensure we were taken care of. Both went above and beyond to make things easier for both of us. During a storm related power outage, one of the ladies from Housekeeping also assisted me as well. Thank you for making our stay great.