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kenwood of sloughhouse, CA June 17, 2009
We paid for the cruise in April, 1,480.86, plus 161.00 cancellation insurance.. That was suppose to be for the cruise---my wife was unable to go so I got my daughter to go instead of cancelling the trip (which would have left Holland America with NO money from us--They had us pay over 150.00 to change the name---Than this month they charged us 112.00 for the transfers, which were suppose to be included in the original price---After calling our agent he said thats what the cruise line said was for the transfers and after calling the crusie line, the cruise line said it was the agents fault for not telling us there was going to be another charge for that...
Passing the buck on a price that was to high to begin with leaves us with no recourse, but to pay it---The cruise line's are going to be hurting very soon with 'DEALS' like this---Senoir Citzens 'might' want to cruise, BUT when they hear about how you are treated, they will think twice.... and, living in a Senoir Village, they WILL hear about it....
J. weinbach of Kew Gardens, NY October 12, 2008
On our cruise july 13 2008,we requested kosher food which we paid for. It did not arrive until four days later on our cruise and when it did it was expired food ONE YEAR AGO! ( 2007 ) Horrible expirience
We asked for a refund due to the most aggravating cruise ever. Food is the basic theme of any cruise and they neglected to provide us with what we ordered, and paid for.
Jrita of Mesa, AZ June 13, 2008
I have been on many cruises and enjoyed Holland America in the past because they have large suites. However, my 2007 cruise on Holland to Hawaii was terrible. Very geriatric crowd and nothing to do while at sea. Food was not as good as in the past, whole ship seemed depressed and a bit dirty.
I am planning my next cruise so I spent hours pouring over on-line cruise offers and found a Holland America sale, on the Holland America web site. I thought I would give Holland a second chance, so I called to book. Holland would not honor the sale, and the sales rep tried to increase the cost to triple the stated price. Called a travel agent, she tried to get the sale price, but Holland would not honor the sale. Agaent talked to management, but they refused to honor the sale. Same week received post card from Holland with a big sale. I called to inquire, but they also refused to honor the post card sale. I am very unhappy with Holland America.
Wasted time, effort in hunting for a cruise deal.
Lisa of Algonquin, IL June 3, 2008
We researched several cruise lines for our honeymoon. We had each cruised on Carnival, RC and NCL. We thought Holland would be a nice luxury cruise to the Panama Canal for 10 days on the Volendam. We didn't want any kids screaming and running around. We got the opposite. It was like a floating nursing home
Our cabin was dirty. There was something smeared all over the wall (don't even want to guess what it was). The food was the worst I had ever had. First cruise I have been on where I didn't gain weight. There were so many old people on the ship we were the yougest at 43. There was no music by the pool, no fun activites. The employees on the ship would sit in the back of the ship and smoke.
We went to the movie theater every night because there was nothing else to do. The Las Vegas styled shows were horrible. they had the crew do a talent show. They were all philipino. You could understand anything. The food was so bad that we ate at the pool bar everynight. Hamburgers and pizza for 10 days. It was really bad.
They screwed up the stop in the Canal. The ports that we went to were dirty and there was nothing to do. It was the worst cruise we have ever been on. We filled out the survey at the end of the cruise and we are still waiting for someone to contact us.
We will never cruise with Holland ever again. We spent alot of money for this honeymoon that was not romantic or memorable in the least.
M of Edmonds, WA April 8, 2008
I got a job with Holland America during the summer, working as a maid in their hotel in Skagway Alaska. When I got there, the working conditions were far from the wonderful picture they gave when visiting my college. And I had a horrible sinus infection, which I had never had before.
It was early in the season and they had too many housekeepers for that time. Guess what they told me to do? Prepare the lunches for the ship! They were fully aware that I was sick (and obvious to anyone who saw me), and I was too naive to think I could refuse. I had just spent alot of money flying up there, and didn't know if they would get rid of me. So if you're all wondering why you get sick, maybe the person preparing the meals is sick. I didn't even have a food handlers permit.
After that horrible experience (I ended up quitting and sucking up the cost of airfare back home), I will NEVER use Holland America and will NEVER recommend them. And by the way, while working as a maid, they expected 6 rooms to be cleaned in an hour. I tried, but there was no way that could be done. Guess what that means? The rooms might look clean, but they aren't. Look closely at the sheets and rub your finger on the bathtub to check for soapscum!
One way ticket to Alaska. One way ticket home from Alaska. Cost of charter plane from Skagway to Anchorage. Losing the bonus you get if you stay the season (I left because they lied and the living conditions and working conditions were so crappy). As a person who wants to do a good job, it was impossible.
Darryl of Tucson, AZ December 18, 2007
In Sept, 2007, we enjoyed an Alaska cruise on the Holland America Zaandam from Vancouver, BC to Alaska and disembarked in San Diego. We paid Holland America for our return air from San Diego to Tucson. Our return air was by a tiny propeller driven airplane that was noisy and very uncomfortable not to mention safety concerns. We paid HAL top dollar for our airfare and they booked this aircraft because it was cheap and they increased their profit at our expense. We will never again allow a cruise line to book our airfare. We could have booked this airfare on jet service for much less than HAL charged us.
Very uncomfortable and nervous return flight home.
Timothy O. Butler of Quinton, VA November 4, 2006
My wife and I researched cruise lines. In September, we discovered an Expedia.com special rate for a ten day eastern carribean cruise on the Noordam, from Holland America Cruise Lines. This cruise is scheduled to depart from New York in January. We noticed that the Expedia rate was exceptionally good and similar to last minute rates that one may obtain when booking a cruise. We decided to pay in full and book the cruise. About a month later, we were notified by Expedia.com that Holland Amercica advised them that they were refusing to honor our reservation for the price paid. Holland America stated that we had one week to pay an additional 710 or elect to receive a full refund.
However, since we had just booked non-refundable air fare from Richmond to New York to catch the cruise, we felt compelled to have to pay the additional money. Prior to booking our cruise,I read a complaint from a prior Holland Amercia customer about them pulling something similiar. At this point, I am concerned that Holland America may be refusing to honor ticket prices as it becomes convenient for them to do so. Beware of their pricing integrity.
Edward & Geraldine Friedman of Sarasota, FL February 9, 2006
I made reservation for a definite cabin and was charged extra to assure that I received that cabin...email stated as such. Have Medical problem and told use middle of ship to avoid sea sickness. The cabin (I was told #756 by email)was in middle of ship.(I have the coppy of it) Get to ship -cabin is not available-they wanted to put us at the very rear of ship. I got sick on a previous Holland voyage and cabin had to be changed-and was.
The main lobby desk on ship told me I had no option, that if I did not take the rear of the ship I could get off-then they proceeded to escort me and my 80 year old husband off the ship with our luggage. Now the travel agent claims he has contacted the main office of Carnival Cruises -the mother company--and they have refused to refund me my 2000. They have not offered a replacement cruise and have not refunded anything to me. We are elderly and only live off our Social Security.
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