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Elsayed of Cairo OTHER (04/05/09)
Hi I am sayed Elkafraw, industrial director in one of the biggest company in MEA region They delayed the flight for me and my friend one day although it is confirmed They said that we are 8 and we all are overbooked and it is always happen and they asked us to take the second day flight After a while they enter the other six people (as they are Spanish) and when I claimed, they confirmed that the others are a crew and will set with the airplane crew (some of them u can see it clearly that they are lovers and not crews) They are not honest with us as they said they will compensate us by money for the accommodation, transportation, dinner, breakfast and launch but They did, but on their way and remove the launch and in the hotel they deal with us as a second level hosts I tried to call IBERIA many times on their telephones but no answer
Consequences 1- I lost a very important meeting in my work and may expense me a lot and my agenda was Disrupted 2- I felt with shame from how they deal with us in the hotel as a second grade embarrassed from the My action: I will not travel in this line again and will publish this in my company (about 9000 employees) and inside all my community (bad word of mouth John of New York, NY April 1, 2009
John of New York NY (04/01/09)
On flights from JFK to Casablanca, there were numerous confusions as to what gates, was there a plane, changes, no personnel to deal with 100s of passengers when seredipitous decisions were being made. The twilight zone at it's most maddening. The trip back from was even more hellish as at check=in abusive agents simply refused to give seat information and assigned at THEIR discretion. I was told however that I would be able to transport a rare Rif Pot and my small knapsack with my cameras into the cabin. Rather than having a cogent command, I was discriminatorily abused at the door of the plane, told I would not get on, and had to decide which piece I wanted to save from the confines of the cargo hold.
Let's see, a piece of pottery making a transfer in Madrid to get to JFK in one piece; I don't believe it. So the camera bag went, got lost. I filed a complaint. No call. no follow-up. Phone calls, time. Then, I suppose I am lucky that the pack showed up at the door at 5AM without the memory cards---work product as I am a photographer. A tip I suppose for whomever needed a couple cards. The fact that the US allows the airline to continue business is questionable. Apparently, running a inept business is de rigeur here and there. The fact this airline is allowed to operate at all is alarming. A company of abuse with no one to answer to.
Lost luggage Lost time Lost work product Jody of London, OTHER March 16, 2009
Jody of London, UK (03/16/09)
After missing my outbound flight from London to Valencia, Iberia automatically cancelled my return ticket without refund. They said this is in their terms and conditions, so I don't see that there is much I can do about this. I found out when they emailed me to tell me to call a premium rate number (75c per minute) about the status of my flight.
I paid 166 for the original flight, and having to purchase a last minute flight to get back to the UK was another 150. Fathima of Hobart, IN March 12, 2009
Fathima of Hobart IN (03/12/09)
we flew with iberia going to south africa and back. on our return flight i baggage was lost. we immediately filed a claim with iberia to which we were given the number above to call... we have called them everyday since we got back home to inqiure about the bags but to no avail. everyone we speak to gives us a different story. we keep getting told that they have contacted the other country to figure out where the bags are and no one answers them. we have called everyday on this matter. we were finally told that we should send a fax to them listing everything in the bag and they would scan the bags to see if it would batch and would call us.
no one has called us yet. we tried calling again this time we were told our bag was found they think we have a match call back tomorrow and they will let us know. we called back again and again and again and sstill we get very rude customer services they tell us whatever they want and hang up on us. its over 21 days since weve been back and still missing our luggage. everything we bought in south africa was in that bag. all our souvenires expensive baseball cap a set of pots some clothing and most precious of all pictures and video of my family down there
i cannot believe the hassle we are going through. just about everybody that works for this airline whether they are the customer service on the phone or the stewardess or poeple at the airport they all so rude and horrible. we have trusted this airline to take us to our destination safely and to take our luggages safely as well but it seems that they do not want to take responsibility for losing my luggage and i am desperate for some help
we have spent a lot of money on new things we bought in south africa including the bag to bring them back in. I have also lost valuable pictures and videos of family members that i may never see again. (i visited my family for the first time in over 13yrs) Hakife of Palm Beach, FL February 26, 2009
Hakife of Palm Beach FL (02/26/09)
I bought Iberia ticket for my mom from Ist to Mia airport. When mom arrived in Nov 08, Iberia lost her luggage. They have issued the incident report for the lost luggage. We have called Iberia lost luggage department many times, but we have not assisted correctly. One of their employee named Maria told me that Iberia will pay first 7 days of expense (50 Euro per day) and if the lugguage has not arrived in a month then Iberia will pay additional 600 Euro for the lost luggage. She also told that we need to send the receipt of purchases for first week to reimburse. Which we made the necesaary purchases and mailed the receipst to Iberia/Spain. We have not received any respond, so I have sent a register mail to CFO of the Iberia, but no respond from him neither.
We just recently (Feb09)received a letter from Iberia, that they cannot pay because we did not apply it on time? It is really funny way to runaway from the responsibility; Iberia is just playing with their customers. We have an lost report that was issued right at the airport when mom arrived. We have called many many times; We have followed their instructions to make the necessary purchases and mailed the receipts to them; we wrote it to CFO; we called them again and again; however, we were not helped.
I would like to reimbursed 350 euro: first week of reimbursement 50*7 days- I still have the receipts. 600 euro for the lost luggage and its contend. Total of 950 this total is given by Iberia representative based on their policy. Of course you may add the agrevations for the punitive damage, so this airline would not play with their customers as they wish. I would appreciate all your help on this matter. thank you Basak of New York, NY February 23, 2009
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