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Also see Ramada Plaza Tours.
Sheila of Cabery, IL March 11, 2009
Sheila of Cabery IL (03/11/09)
On 10/11/08 we were offered a free cruise with Imperial magesty Cruise Lines with no strings attatched in which we accepted for 118.00 Port taxes etc. When we went on the cruise 03/04/09 we were told to go to Ramada Inn at Fortlouderdale FL. To pick up our boarding pass and when we got there we were told we had to pay 40.00 cash which would be refunded after the cruise when we attended a presentation of a time share sales pitch. We said we did not want anything to do with that and was told if we did not do this we would not be allowed on the cruise and would loose our 118.00.
So against our will we paid the 40.00 and proceeded to the ship the Regal Empress which was the worst ship we were ever on and almost every one on there was scamed the same way. We sufered through the cruise and after we got off the ship on 03/06/09 we were forced to drive 30 miles to Weston FL. for the presentation which we were told would be 1 hour . We told them (time share people) we did not want to be there and had to come to get our 40.00 back and they told us that if we did not stay we would not get our money back and that they were paying the cruise line 700.00 for us to come there. They Held us there for FOUR AND ONE HALF HOURS.
As for the economic value it cost us 300.00 . Also 4 and 1/2 hrs of our time we were held hostage. Lynn of Fort Lauderdale, FL March 9, 2009
Lynn of Fort Lauderdale FL (03/09/09)
DON'T TAKE THE 3 NIGHT CRUISE TO NASSAU! Being a Florida resident I've been a big fan of this little cruise/itinerary for years and have taken the Regal Empress to Nassau on several occasions with family & friends. I was delighted to see that they were featuring a Nassau 3 night option. I spoke with their booking agent who went over the itinerary. I made plans for 2 days in Nassau to celebrate my father's birthday and invited other family members who traveled at great expense/distance to share in the experience.
I was shocked and outraged to learn upon check in that we didn't have 2 days in Nassau, simply 1, the very same as the 2 night cruise, only we are spending an entire day traveling at sea rather than traveling the passage at night. Imagine my disappointment - I felt totally ripped off! At the time, their website didn't publish the 3 night itinerary at all. I wouldn't have booked the trip had I known we only had one day in Nassau, several excursions in Nassau were subsequently cancelled.
My entire family was looking forward to our itinerary and were very disappointed - we were completely mislead into booking this cruise. To top that off...I've made numerous attempts at contacting Imperial Majesty, no one has ever contacted me back - NO CUSTOMER SERVICE!
Zatavia of St. Petersburg, FL March 6, 2009
Zatavia of St. Petersburg FL (03/06/09)
I purchased a cruise from Imperial Majesty, and tried to cancel the trip and they said I couldn't. I said I just got a new job after being laid off for three months and I couldn't get the time. I was told very rudely that I couldn't get my money back, that I would have to consider it a loss or sell to someone else. I told them I shouldn't have to take it as a loss, that was money I don't have. So, I thought I had no choice to take the trip. So, I asked if they could just cancel the hotel part of it, because I don't need that, I was just going to drive down, they told me I can't get a refund on anything. Just take it as a loss or just stay at the stupid hotel.
I couldn't believe how rude and nasty these people were, so I asked to speak with a supervisor after being on hold for 25minutes(yes I waited), A even ruder person got on the phone and said I am not getting a refund at all so take the trip or don't, stay at the hotel or don't my choice, but I am not getting NO MONEY BACK. I went around and around with him for 30min, and then he hung up on me.
I just thought I would just go ahead and take the trip, so I called back and asked to change the name of the person going on the cruise(which mind you, I was told that I had to 3-5-09 to change the name of the passenger with no charge), so I called on 3-5-09 to change the name and I was told there was a 35.00 charge, and I told the young lady that I don't have to pay because today was the the 5th and I had to today to make the changes, so she put me on hold for 20min. came back and told me her supervisor said it's 35.00, I asked to speak to her supervisor, again put on hold this time for 30 min. and she came back and told me it will be 35.00 and that was that. I said I need to speak to a supervisor and she hung up on me. I called back several times before someone would speak to me and the final outcome was that I couldn't change the name without being charged, I couldn't cancel(and really wanted to after how I was treated), and no one would help me. I just wanted my money back. And I just know that this has to be against the law. I want help.
After reading all the horror stories I will not take that trip, If I can get half of what I paid I would be happy. I'm going to be out 614.00 that I can't afford, and a trip I DON'T WANT. Veronica of Lexington, SC March 4, 2009
Veronica of Lexington SC (03/04/09)
After receiving a letter in the mail stating information about a diseny world vacation myself and husband inquired about the vacaction packet which included 3days/2 nights in Ft. Lauderdale, FL and 3days/2 nights in Orlando, FL. Many other bonuses were offered with the packet. After payment was made we tried to book a vacation in which we did get the telephone hang ups and when we finally did contact someone we were told that we owed and addtional 400.
At this time we asked to speak to a supervisor in which we were given another 800 number in which no one answered and the telephone just rang without and answer. We have continue to reach someone in order to get our money refunded but and continuely told that we will not get the money back and transfered to other numbers in which know one answers.
Economic and physical damages are that we wanted to take our 3 kids on a vacation in which now the money is gone. It has saddened me that we have worked so hard in the finanical crisis and we wanted to just enjoy a few days with our kids and now this company has our money and we can not get it back. Gerrie of Sylvan Lake, AB March 3, 2009
Gerrie of Sylvan Lake AB (03/03/09)
My father and his wife who are in there 80's received a call indicating that they had won a trip to Ft. Lauderdale, a cruise and then to Orlando. For 4 people so my husband and my son decided that we should travel with them as of there age. It was the worst experince that I have ever had. At first they told us that one package would be enough as our son was 12 and that they could fit him in. The when we called to book they told us that we would need another package as 5 people could not travel on the package (each package costing approimately 1,000.00 when all was said and done so we thought)
We were to have a car incuded in each package which we were told we could up grade to fit the 5 of us, When he went to pick the vehicle at Alamo at the Ft Lauderdale/Hollywood Airport they had a PT cruiser booked when I had reserved a van. Then we had to call the welcome centre and get a new contract which cost us an additional 1300.00. It just worse from this point on we were told that no taxes and insurance were paid and that we would have to pay them as we went on. It is an approximately 3,000.00 additional costs for the 2 weeks that we booked.
The hotels that they had us in should have been condemed as they were just disgusting. The toilets were plugged and could not be unplugged, the birds lived in side the air conditioners and I can go on for ever. The packages that we purchased were through 2 different companies but thye were the same place the other was the Ramada Plaza Resorts. We had trouble with the bookings we had talked to a number of different people but never got what we realy wanted. For the amount of this holiday I could have gone on one that was nice and I wouldn't have to live in a dive. If we cnaceled out we would have lost all our money this is why we stayed.
I would like to see these 2 company looked into and something done as they are just a rip off and should not be allowed to do business anymore.
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