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Intercontinental Hotels

Karyl of St Petersburg, FL December 10, 2008

This is an update to an earlier note. ICH Amstel, Amsterdam, NL has agreed to allow a credit towards my non refundable reservation, the only thing that would have been nicer is to not require it within the 1st 3 mos of next year, but I am grateful for the courtesy in whatever way it comes. BEWARE ICH HOTEL or probably any other when making overseas reservations, they don't play by the same rules that we play here in America. If you do get in a situation hopefully you will have enough time to get someone to listen and help.

Terry of Victorville, CA September 1, 2006

1) 9.95 per night for a DSL connection (at the Intercontinental Hotel, Miami)? Did I mention this was a business trip? We have never been gouged like this at any of the Company approved hotels (Marriott, Sheraton, etc). Usually there is not a charge associated with DSL.

2) Coffee packs were provided the first 2 nights of my 4 night stay, then they ceased to be delivered with room cleanup. I do enjoy coffee day or night.

3) I received a voicemail message from Intercontinental Hotel on my cell phone when I returned to California. I called back and was on hold over 10 minutes while the message told me how important I was to them. Sure, I felt very important while I continued to wait and watched my cellular long distant minutes build up. The clerk told me that there was going to be a charge added to my bill for missing items from the refrigerator. Now out of the 3 complaints I have, this one annoys me the most.

Upon check-in, I was asked if I wanted the key to the bar. I declined, was not given a key, and the bar was locked. If anything was missing, it was not me and I deeply resent being called a liar! Maybe they should look at their staff. It sounds to me like one or more of their employees has a drinking problem as well as honesty issues and keys to the bar! I share my recommendations for hotels, airlines, restaurants, etc, with others as well as warn them against doing business with problematic companies that I have had misfortunes with.

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