Complain about a product or service

Jetblue

Luz of Tampa, FL November 15, 2009

On 11-15-2009, Passenger was denied check in to his international flight (#1717 Orlando, FL-Dominican Republic) due a 60min rule posted in the airport by JetBlue Airways. At the time we started making line, around 10am, we had 70 min plus to the departure time 11:22am, waiting to be checked in, however by the time we made it to the counter it was less than the 60 min to the departure time. I tried to explained to the agents that we were already on line way before the 60 min apply, however they took too long with customers being serviced while we were on line.

I was very shocked the way the agents handled the situation and the forceful/threatful manner I was advised to pay an extra 40.00 to confirm a seat on the same flight next day. They made it sound like it was our fault for the time they took with the customers ahead of us and the time we waited on line did not count at all, and there was no way they would be to assist us. In this tough economic times, a consumer shall never feel threaten to pay extra fees to compensate the inefficiencies of an airline and/or any service provider. Airlines should do their best to delight their customers, so they remain in business.

fernando of staten island, NY October 21, 2009

first time in my life being on an airplane did i feel some kind of racism from the crew members, i was half a sleep when they served beverages the person didnt nudge me to ask if i want or not. when she passed by i asked nicely can i get water she never brings it to me. she i serving the snacks and tells me she will bring me the water and never does i shouldnt be asking so many time the planes landed ofcourse i'm still dehydrated and medicaly i have extreme thirst. while everyone gets a courtesy when leaving i get dirty look especially from the lady it felt little hostile especialy entering also. i dont look like a middle eastern nor am i . i'm just a dark skinned guy the plane was on 10/20/2009 flight 1053 to pittsburg. i travled so many times on domestic and internationally and never felt like this before of being treated like sh**.

Gladys of Woodside, NY October 1, 2009

I decided to book a flight for my brother and I to attend an event in Jacksonville Florida. I chose JetBlue due to their reputation and promotions during the end of the summer. Departing from JFK NY and arriving at Jacksonville JAX FL. We were told to arrive at the airport 30 to 45 min before your departure. On Sept, 30, 2009 my flight 616 @ 5.20pm I was Denied to Check IN!!! The JetBlue Rep Christine without checking my information ...literally looked at me and said No.. You are not going to make it thru Security. I can't check you in... She did not even bother to look into it or call the terminal and advise that she has two more passengers. At least the attempt to fix the problem. She went thru a door and came out in a min and Said NO !! That flight was the last flight 9/30/09 @5.20pm no explanation given I was LITERALLY stranded in the Airport, we were automatically booked on the next flight 10/01/09 flight 610 @ 6.05am.

With no option to have a later flight or anything. We were advised to book a hotel room at a nearby hotel. That was JetBlue's solution. No apology or credits given. Upon arrival to the Hotel, the hotel clerk told us that Jacksonville Airport requires passengers to be checked in At Least an Hour prior to their Departure. Nowhere or No one advised me to be there so early. On Oct, 1st, 2009 we arrive at the Airport at 4.45am an hour and fifteen min ahead to avoid problems and finally go home and go to work. As Soon as we arrive, there was a line out the door for JETBLUE. Then first person online was there since 4.00 am waiting for a clerk. We waited patiently... until people started to get distressed.

At 5.00am no one was there, other airline clerks didn't know what happened. Dozens of people that were booked on the flight decided to call 1800 JetBlue, and their representatives called the Terminal at Jacksonville, to their surprise The Manager Dennis L did not book any of his employees for the early flight 610@ 6.05 am to JFK NY. The Media was contacted. Customers were angry and did not want to miss or have a delay... however upon the arrival of the first two young women Charlene and another young lady. It was 5.40am and our flight had to leave by 6.05am they managed to book everyone and depart by 6.40am. However Consumers concerns were that due to their mistake we had to re arrange our schedules and cancel appointments meetings call out of work due to their lack of professionalism.

mansoor of elk grove, CA July 29, 2009

I purchased a points to fly on the jetblue airlines because i called and they stated that they have not black out dates, however after I paid 480 i found out that the dates i want i subject to black and the entire week is not available and they are refusing to give me a refund or credit to buy a full fair.. very unfair

Kelly of Round Rock, TX July 8, 2009

My family and I flew to Orlando to Austin on July 1,2009.We did not have any problems and it was a great flight.On the way back to Austin July 6 and it is a very different story.Checked in with no problem and my daughter was already harness.Gave our bording passes to gate crew and they even said how cute my daughter(23 months old)was(she was wearing bright red harness).Then we get to our seat and everything was fine. My 23 month old has her own seat.That we bought and paid for.

We are the first passangers on the flight.My daughter is is buckeled into her seat with her harness and the flight attendant walks by and smiles.Then the cabin doors close and we are taxing down the runway.Then the same flight attendant comes up and starts talking to my huband about my daughters seat that we paid for.She tells him because she is 23 months old my daughter must sit in his lap during take off and landing(My 34 pound daughter who is 23 months old).Then I got invovled.I informed the flight attendant that is dangerous and I am not risking my childs life.

We both informed her we have paid for the seat and she said, that does not matter and if we do not follow the rules, she will get her supervisor.I inform her to get him.My husband said why is this a problem now?We came to Orlando on JetBlue with this harness and a seat.No one said anything.One of the flight attendant said I am sorry but FFA regulations require that any child under 24 months must sit in lap or a preapproved harness.

Then tells us our harness was not preaproved.Then another flight attendant gets involed and says we would have to go back to the gate.I said get the supervisor please.They both stear at me and then one leaves and starts bring flight books to me and putting it my face.I said please stop.She just looks at me.Then we start back towards the gate.

A male suervisor comes on and asks me to step off the plane while we discuss this.I ask him is the plane going to leave without me.He informed me it was a possablity.I just looked at him and said no! We did not have any problems with the flight going to Orlando why are we having problems now.No one said anything when we checked in or when we bought the ticket.I told the supervisor I have tickets and it is not in the fine print.He told me that was an IT issue.Then tells me we need to put my daughter in my husband lap during take off and landing.

I said no that is dangerous.Then the flight attendant starts talking about my baby getting crushed from my husband if she wears the harness in his seat.Then I hear that and I am crying.I ask if there is a car seat.He says they do not keep those.Then anouther supervisor comes on and says I will go get one.We have them.Then the first Supervisor just looks at me.Then the 2nd supervisor said sorry we are out.Then a third one comes on an apologized.She said she is the inflight supervisor.Everything is fine.Then says my daughter can ride in her seat.We were an hour late leaving. Right before we left. A man came up to me and told me he is with the FBI. No I am not joking. HE said he is with the FBI. He told me I should take care of any discrepancies before flight. I said What and looked at my husband. I was thinking we did not have problems before the flight. Since all this started as we were taxing down the runway, it did not make any since what he was saying. My husband waved him on. He left and why would he say that enless he was told a differnet story. We left the gate just a little bit over an hour late. Everything was fine until beverages were being requested or given out. We asked for bottle water and just got odd looks with no eye contact. She walked away and brought the people in front of us water and the ones in back of us. It took 55 mins for us to get bottle water. There was tubulance. However that was said after everyone but row 19.

My family was the only ones on row 19. That was the entire contact we had on flight with them. I got sick on the flight right before landing. I threw up in the little bag in the front. We were very close to the last ones leaving the flight. One of the flight attendents was cleaning and throwing things in trash. I asked her if I could throw this in the trash. She said yes and I put it in there and walked away. As I am walking away she yells did you use this? I said nothing. Why would I throw a sick bag in the trash, if I had not used it. She yells I need to come back and throw this away. I just kept walking. I am thingking this is ridiculous. This entire this was poor customer service and a power trip. The inflight supervisor wanted us to do exactly what we were doing. She said she was sorry for this situation and pated me on the back.The flight attendents did get on the load speaker and tell all the passengers sorry for the delay. The flight attendents never said a thing to my husband or I by ourselves.

They just steared at us.If they were trying to make us uncomfortable, they did.However, I do not have to fly that way again.

Dixie of Silver Springs, FL July 7, 2009

On April 13, 2009 I booked a flight with Jetblue from Tampa Florida to Cancun Mexico for Sept 5, returning Sept 12, 2009. TodayJuly 6th, I received a phone call telling me that the flight had been changed and that it was now returning to Orlando! How was I supposed to get back to Tampa to pick up my car? Not their problem. How can they do something so stupid to so many people? I asked for a refund and was told yes, they could do that, would take about 10 days. It only took "right now" to charge my account. How can they keep my money for 10 additional days? The refund they offered me was short by 8, a "credit" I received for overcharging me on the original fee. However, it costs 15 to use this credit. How stupid is that??

Edward of Bronx, NY June 5, 2009

I reserved 2 seats 7F and 7E on a flight from JFK to Jacksonville Florida for June 6th 2009 I did this on Feb 4th 2009. I PAID for these tickets with a credit card on the night of Feb 4th 2009. I went to print my boarding passes on the night before the flight ONLY to find out that the seats were changed to 8B and 11E which is 4 ROWS APART from my original seats together. I called JETBLUE only to be told that they CAN NOT do anything about it even though I paid for my tickets already, then they told me they would give 2 seats together at the back of the pane. Now remind you I had a 8:30 am flight I was not notified of the change nor was I e-mailed about the change and I was FORCED to PAY an extra 20.00 per seat to be seated next to my wife. Which I thought to be total bullcrap even when my tickets were purchased well in advance it's not the 20.00 it is the principle of the matter. My tickets were purchased 4 months ahead of time just so I can have 2 seats together not 4 rows apart

Megan of trumbull, CT April 29, 2009

Would NOT allow me to change flight to Cancun, Mexico booked for May 10th, 2009 without charging change or cancellation fees. Failure to accomodate me despite "swine Flu" outbreak and advice from US government to cancel all non-essential travel to Mexico. All other airlines (AA, Continental, US Airways, United) are accomodating travels to ensure their safety and have waived all fees until MAy 15 or 16. JetBlue is putting me in a situation where my health and the health of other travelers in my situation could be put at risk.

amy of howard beach , NY April 29, 2009

My family and I were on a flight to West Palm Beach on April 9, 2009 from JFK. When two in- flight attendants started harrassing us and threatened to remove us (me, my newborn, my partner and a lady next to me) because we were following their directions but not to there satisfaction. They were yelling in my face and being very rude for no reason. This whole show caused my baby distress and I have sent the Chairman and his VP a letter explaining the series of events. I sent the letter on April 13, 2009. I am still waiting for a response or acknowledgement on this serious matter.

Mary of Perth Amboy, NJ March 8, 2009

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