Complain about a product or service

Jetblue

Mary of Perth Amboy NJ (03/08/09)
My mom and brother were suppose to be leaving from Ponce, PR on Mar.8 at 6am. They arrived 1 hour early to find out that the flight had just left. They were told because of daylight saving the flight left an hour earlier. They were never informed of these changes. They complained to the airport and was directed to call jetblue.

As the ticket buyer I called on behave of my mom and brother to complain and try to resolve the problem. I was connected to their office in Utah and spoke to a few of their customer service rep. to later be transfer to there supervisor. I tried asking her for her name but she only would give me an employ. number 61206. She asked me if the ticket was booked online once I answered yes, she told me that if I would of booked it with a rep. I would of been inform about the changes.

Once she was done telling me that, I responded to her that I did speak to someone because once I booked it I had to call and book her pets. Therefore I did speak to someone who at no time mentioned the early departure. After that she excused the rep. by telling me she probably wasn't aware of that, but that there was nothing she can do for me. I kept complaining about the situation how my bro. has to come back to work and knowing how the economic is, he can't afford taking extra days off of work. At this time she asked me what other airport was in the surrounding area.

Once I told her of one she said, OK they can re-booked them there but that its an addition 500.00. Unbelievable she told me thats the most she can do. I asked to speak to her manager because this was there mistake, she replied that there wasn't a manager but I can speak to another supervisor and put me on hold. I was left on hold for over and hour and then hanged up on. I called back and spoke to another employee to find out that she put a comment on the confirmation number therefore they would not be able to help me. I am very disappointed with the whole situation. My problem was not solved my mom and brother had to reschedule to leave the next day because thats the only flight out.

My brother works in a Dealership, they are not doing well because of the economic. In his department there were 9 employees. Now there's only 2 and his one of them. He went on the vacation because to pick my mom up.

David of Long Island City, NY February 26, 2009

David of Long Island City NY (02/26/09)
I opened an American Express / JetBlue credit card account based on marketing messages that JetBlue's True Blue frequent flyer miles do not expire as long as you continue to use your Jet Blue AMEX card. However, as soon as you reach 100 points, JetBlue automatically (you have NO choice in the matter) converts your points to travel certificates with a one-year expiration date. I attempted to dispute this with both JetBlue and AMEX but I got not where.

My simple logic is as follows: If you put an apple in your refrigerator; and your refrigerator is in your kitchen; then the apple is in your kitchen. Thus, if travel reward points automatically convert in to travel certificates; and if certificates expire after one year; then points also expire. The consequence is that I cannot save points and spend them for travel whenever I want. I MUST travel on JetBlue within one year of earning a travel certificate. This is potentially expensive, inconvenient, and completely outside of both the spirit and letter of the heavily promoted card benefit that points don't expire.

Barbra of Long Beach, NY January 27, 2009

Barbra of Long Beach NY (01/27/09)
Last year I flew on Jetblue and some items were missing out of my bag (2 dvds and 2 books. I complained to them and was given the run around for a few weeks. They said it was the TSA, but I didn't contract the TSA, I felt they should do something. The items cost around 300. Finally they reluctantly offered me a 25.00 voucher on my next flight. The flight back almost pushed me to the brink. Delayed 2 hours on the tarmac, screaming babies, attendants that are not trained to do anything but shrug their shoulders.

[Recently] I booked tickets for 2 and had to cancel, the fee to cancel was 40 per person last year. I had to rebook within 1 year and did. I could not take that trip due to a medical emergency and that cost me 100 cancellation fee. Why does it cost 100 to cancel? because of the cost of gas, gas is down now so... because every other airline charges the same thing, how does that justify anything? So what started out as 400 is now worth 150.00. Why? It should be 250.00 but they don't refund the tax.

So you pay for your ticket and taxes, and if the service is not provided they get to keep the taxes? On a flight that they are going to sell to someone else? It's either fraud or price gouging or both and someone should really look into this. And, If you call them to complain, it's like talking to a brick wall that's our policy x 1000. They do not care.

Michael of Stony Brook, NY October 15, 2008

Michael of Stony Brook NY (10/15/08)
We booked four tickets through Jet Blue Airlines. As we were scanning down the web page the flights were listed in time sequence of flights to our destination with corrisponding departer times. We picked the 3rd flight on the page. I.E. the sequence of times were listed on the page. we accidentally chose the 8:25pm thinking it was an AM flight. Later that business day we went to review our agenda and noticed that it was a PM flight.

We called the later on that day but only 6 hrs later and asked to change the flight to the correct flight but they stated it would be a one hundred dollar fee per person to change the flight. (Please note that it is October 14, 2008 and the flight we are booking is for January 10, 2009) but because of their policy there is nothing we can do. and Jet Blue simply stated: Too Bad... this is absolutely outragious since every other airline allows you to cancel entire flights with no fee as long as its within 24hrs, but with jetblue its only 4 hrs and all we were attempting to do was correct the flight time because of the way it appeared on the website was very confusing.

the Best thing about the whole situation is that they stated is: we don't over book our flights and that is why we have this fee, BUT when I viewed the flights there were only 7 other bookings for that flight, yet they dont overbook like other airlines do! This is crazy and I strongly like i am being scammed especially when there are over 50+ other seats still available on the flight that we accidentally booked.

100.00 fee to change our flights per person. Total Cost:400.00 US dollars for a simple change of flight times the same day! What Consumer rights do I have?

Trevor of South Boston, MA September 22, 2008

Trevor of South Boston MA (09/22/08)
I purchased a flight to Las Vegas on Jet Blue and used Bill Me Later to pay for the flight. I opened an account at Bill Me Later and had 500 dollars billed to me for the flight. My flight was delayed for 7 hours and I finally cancelled it. Jet Blue charged me a 30 cancellation fee and then said they sent the money back to Bill Me Later. Bill Me Later has no record of ever receiving the money back from Jet Blue and will not refund my money. They tell me to call Jet Blue. When I call Jet Blue they tell me they sent the money back and say to call Bill Me Later.

 I've tried speaking with managers but nothing helps. I filled out a dispute form and mailed it to Bill Me Later with a receipt showing the Jet Blue refunded the money and Bill Me Later still says they didn't receive the money. The flight was on 8/15. It is now 9/22. They said it takes a few days for refunds to be processed but it has been 38 days since the flight was cancelled. I realize that this is a minor amount of money but it is still my money. I was not provided with any service for it and these companies should not get to keep it for no reason.

Donna of Clearwater, FL September 22, 2008

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