Complain about a product or service

Jetblue

Donna of Clearwater FL (09/22/08)
I was scheduled to fly out of Tampa, FL on July 24th. I sat in the airport for 3 hours to then be told that there was no pilot for the flight. They offered to give us pizza and soda. I feel that this is totally irresponsible and no way to conduct business. They knew for 3 hours that they had no pilot and id nothing about it. They were not willing to make any concessions either.

I incurred additional parking charges as well as hours lost from work by leaving early for a flight that I did not take.

Donna of Clearwater, FL September 22, 2008

Donna of Clearwater FL (09/22/08)
I was scheduled to fly out of Tampa, FL on July 24th. I sat in the airport for 3 hours to then be told that there was no pilot for the flight. They offered to give us pizza and soda. I feel that this is totally irresponsible and no way to conduct business. They knew for 3 hours that they had no pilot and id nothing about it. They were not willing to make any concessions either.

Janet of Richmond, VA September 5, 2008

Janet of Richmond VA (09/05/08)
We purchased tickets in March roundtrip to Aruba for 1600. At 4am on Friday August 15, 2008, my daughter received a text message stating our flight to New York and then to Arube was cancelled. We were then told they would route us to Boston instead of New York and then to Aruba. When arrived at the airport at 4:30am we were told that the Boston flight had also been cancelled and nothing else was available. At our persistence an Agent did check with American Airlines who was showing two first class seats available to Aruba. We asked if they would assist us in getting the seats, he left to ask his supervisor and never came back.

The supervisor came out and looked at us and then proceeded to help another customer. While still standing at the ticketing desk the agent who had checked on the tickets came by and asked if we were still being helped. We told him we were still waiting for assistance. He checked and the two tickets on American had been sold. He told us he could get us to Fort Lauderdale and we would have to shuttle to Miami where we might be able to get a flight to Aruba.

We were finally traveling around 9:30 am. We got to Miami from Fort Lauderdale and American Airlines had a flight to Aruba at a cost of 1600 for two one way. Jet Blue did refund 600 of our money and then charged us 300 to go to Fort Lauderdale. Total cost to us went from 1600 round trip to 2,900 plus the cost of replacing items due to our luggage being lost. We had reserved a car in Arube with Hertz and thet had closed so we had to pay cab fare to La Cabana Resort. The next day we had to pay cab fare back to the airport to pick up the rental.

Total cost for cabfare was 60. We wer supposed to arrive in Arube at 2:00 pm, instead it was 11 pm. We lost the whole day and had to pay additional airfare money thanks to Jet Blue and their por customer service. After our flights were cancelled we walked to every air line in RIC and was told Jet Blue should have been helping us. Only after returning to the Jet Blue desk and advising them of what the other airlines were telling us di they help. They stated they could not because Jet Blue did not have a relationship with any of them. We flew Jet Blue back from Aruba to New York and they cancelled two more flights to Richmond which got us to Richmond around midnight.

We would like the 1300 fee that was the balance Jet Blue was paid refunded. Our vacation started out and ended as a nightmare!

Mildred of Mayaguez, OTHER August 20, 2008

Mildred of Mayaguez OTHER (08/20/08)
On July 28 2008 we (4 family members) were supposed to depart on Jet Blue from JFK to Ponce airport at midnight. The flight was delayed, we had to wait at airport, and at 2am, we were notified that the flight was cancelled, for alleged weather conditions in Puerto Rico (ashes from active volcano in nearby Island). Jet Blue couldn't put us back to Ponce, and instead, the closest flight available for us was going to San Juan on August 1. We had to call our family in Puerto Rico, look for a Hotel to stay, call our jobs to explain the situation, that was UNBELIEVABLE, because other airlines (American Airlines and Delta) were flying out of San Juan. The airline didn't give us a food voucher, alleguing they don't pay travelers for weather condition issues.

We had to call several motels, in order to sleep few hours and rest until check out, and the only available near the airport was JFK Hotel, which resulted a less desirable hotel, we couldn't step in the shower, and the glass window never closed making us feel unsafe. My aunt's blood pressure got high, and had to take a medication. We were so tired, that we didn't want to change hotel at that time of the night (4am).

Next day we went to the airport to get into the Internet and find a decent Hotel to stay the rest of the days we had to stay at New York. We didn't go away from the airport, because we didn't want to pay for travel to the city. We stayed at the Hampton Inn, and shared a room for the 4 of us to reduce expenses. The total was 549.85 fo the 2 nights + the Motel the first night 150. We added expenses for food, around 50/day/person... 600, days that we lost from work, and other miscelaneous expenses that we had because we didn't expect it. Also we had to put gasoline to a friend's car we used to get to Ponce, because that was our original destination, not San Juan.

Marilyn of Kingman, AZ August 13, 2008

Marilyn of Kingman AZ (08/13/08)
I was taken by armed officers, in handcuffs, off a Jet Blue flight for refusing to delete a video I had taken of a minor altercation between passengers over a screaming kid .The flight crew MADE UP a charge of interfering with the crew! My recording proves I did nothing wrong. I never even stood up ...I was left with the threat that I will never be able to fly on Jet Blue and I will have a report written about me filed with the FAA. I go onto that NO FLY LIST! I only refused to delete a LEGAL short video! This is a complete miss use of Federal power and what happened to me could happen to anyone.

Elizabeth of Pembroke Pines, FL June 28, 2008

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