Complain about a product or service

Jetblue

Negah of Irvine CA (02/10/08)
We purchased tickets through Jet Blue but had to cancel our trip. They refused to refund our money and gave us credit to be used with their company within a year. We have three small children and could not plan the trip within the time they wanted us to. We called and got an extension for using our credit and were told we have until Feb. 2008. Now that we are calling to schedule our trip, they are refusing and stating that we forfeited our money.

We paid them 1335.00.

Rich of Bridgehampton, NY February 22, 2007

Rich of Bridgehampton NY (02/22/07)
To whom it may concern, I was one of those unlucky individuals along with my wife and 17 month old baby to be lied to from JET BLUE airlines. We were stranded in the Nassau, Bahamas airport for 12 hours last Thursday and that was terrible but the employess made it worse by lying to us for hours. The agents and even Supervisor keep relaying mis-information to all passengers that our flight was in the air from Kennedy for about 5+ hours. The staff and supervisor kept saying that the plane was on the way and blaming the NY control center for the mis-information. It dawned on me later at home that the staff/supervisor were the ones lying to us because when the flight really was in route they finally allowed us see the progress of the flight on their computer screen. They obviously didn't want to offer this information earlier in the day when they kept telling us the flight was in the air. I don't mind delays but PLEASE JUST DON'T LIE to us (consumers). Reform is needed and needed quickly. A passenger bill of rights by JET BLUE is a good start but let's have them work on business ethics immediately. Regards - Former JET BLUE Customer (R. Dec)

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