Jetblue Reviews

I just want to give a HUGE thank you to the amazing staff at the Bluehouse Lounge at JFK during my birthday trip. From the moment I walked in, the service was absolutely top tier. Natalie and Yvee/Yvette (and a 3rd lady a beautiful ** woman with highlights in her hair) were beyond wonderful. They went out of their way to make me feel special and even surprised me with a little birthday treat that honestly made me cry happy tears. That level of kindness and thoughtfulness meant so much to me and made my birthday travel experience unforgettable. My server, Amanda or Marie (a short ** young lady, I truly hope I got the name right!), was also the sweetest ever — so accommodating, attentive, warm, and professional. Every interaction felt genuine and welcoming.

Flying with JetBlue is a definite upgrade from American Airlines with having a recurring trip from Ohio to London. Through them, I am treated very respectfully as a flyer, and this airline especially meets modern consumer needs with user friendliness through their touchscreens and free, accessible wifi. I feel fed much better, even in economy class, since they source high-quality, fresh food. Also, they care greatly about sustainability by using reusable meal containers to reduce waste, which is a big one! Anyways, for the low-brow reviews here? Delays can happen with any airline, as they've affected me and so many others. At least there's flexibility nowadays. Kudos to the JetBlue team. :)

I was a bit worried using for the first time this airline going to Cartagena Colombia s.a from JFK. I was so happy everything went smoothly, on time, very friendly staff; I was telling everyone how happy I was because of my trip. Coming back was also a very good experience. I usually go to Newark airport, but now I’m going to start leaving from NY, everything was so good the drop off and pick up, the whole experience gets a 5.

I recently had to cancel a Jet Blue flight. After reading the basic online instructions, I spent some time waiting for a customer service agent to assist. Then there was a “complication” finding my confirmation #. Agent put me on hold for several minutes only to tell me that after $100.00 feet (which I was ok with), I had 2 weeks to book another travel plan. Of course that would not be possible. He was apologetic but those were the rules. I asked to be connected to a supervisor but no not happening. I called back one more time, another agent put me on a longer hold time, came back to repeat the same info as my first attempt.

I was shocked to read the negative reviews. It’s an airline, things happen. Period. Our flight got cancelled 3/18/26. Despite the chaos among passengers my hat off to the staff who were more than professional. Honorary mention: Delano and Rahime. Kudos to you both. Continue to do what you do best.

If I can give JetBlue less than one star, I would. My first time flying internationally with JetBlue was a disaster. I booked a flight from Nashville to London and had a layover in Boston. Everything was fine until we reached Boston. They had a mechanical issue with the aircraft, and after 10 hours of delays and two deplaning incidents, they finally canceled our flight. However, the damage was already done. There was no point in my going to London anymore due to my short turnaround and I had already missed all of my events. With knowledge of unsafe operation of the aircraft, they refused to give us a new aircraft and dragged out the delay to the maximum. It was after 3AM the next day for us to get the final word of "cancellation." This is unacceptable behavior from a major airline. The ground crew initiated a refund for my "round trip" but did not issue any accommodation to get me home to Nashville.

TERRIBLE customer service! They combined my son's suffix on his name, even though I have an email confirmation showing it was entered correctly to match his passport and were willing to "make the correction" for the international flight to match his passport for a $50 fee. Their error, their problem, ZERO budging. HORRIBLE- will never use them again. I had screenshots, emails all types of documentation, not willing to bend/budge or apologize. Hope it's worth it to lose future revenue.

I had a very disappointing experience with JetBlue Airways on flight B6 320 from Atlanta (ATL) to New York (JFK). The flight was delayed by more than one hour with no apology or clear explanation, which caused stress as I had a connecting flight. During check-in and boarding, I was treated poorly regarding my baggage and personal items, even though I had already paid for extra baggage allowance. I was instructed to discard food and water items that I brought from airport, and when I temporarily gave them to a friend on the same flight (who had no carry-on items), staff followed him and demanded the items be returned. At the boarding gate, the agent spoke to me in a sarcastic and rude manner, which made the situation worse instead of resolving it professionally. Overall, the experience felt unprofessional, inconsistent, and disrespectful. I hope the airline reviews its staff behavior and improves customer service standards.

My girlfriend and I originally booked nonstop roundtrip flights from Newark, NJ to Aruba through Expedia on JetBlue. At some point, our itinerary was changed to include layovers both going to Aruba and returning home. The biggest issue is that we were never notified of this change in any way; no email, text message, or phone call from either JetBlue or Expedia. We only discovered it ourselves by randomly checking our itinerary one day. After contacting Expedia, the best solution they could offer was changing us to nonstop flights out of JFK instead of Newark. While we appreciated the effort, this change now forces us to spend approximately $220 extra in rideshare transportation to and from JFK Airport.

I don't usually leave reviews, but this experience deserves one. While traveling with my family for vacation, I encountered an issue with my online check-in and approached a JetBlue representative for assistance. Unfortunately, the employee who assisted me was extremely rude and appeared unhappy to be helping customers. From the beginning, she had a negative attitude and treated me disrespectfully.