Complain about a product or service

Kingfisher Red Airlines

Girija of Mumbai, India October 28, 2009

This is to bring to your notice a complaint lodged by me with Kingfisher Airlines call center on 20th October 09. I had booked an air ticket for my father , who is a senior citizen, from Ahmedabad to Hyderabad by IT 3727. The date of travel was 19/10/09 and the ticket was booked by me on 10/08/09 at a cost of Rs.3479/-. On 17/10/09 night at 20:55 hrs we got an SMS from Kingfisher Airlines stating that the above flight has been cancelled.

The above last minute cancellation of the flight created lot of mental stress to my father who had to reach Hyderabad on 19/10 to attend to some family exigencies. He also did not have enough cash and was not carrying a credit card to book alternate flights which were all very expensive. After several STD calls he managed to get an alternate booking done through one of our relatives located in Mumbai. The booking was done on Spicejet SG397 at a cost of Rs.6683/- (since it was a last minute booking he had to suffer a loss of Rs.3204/-).

I had sent an email to guestcare requesting for a compensation of Rs.20000/- for the losses suffered and also the mental agony my father had to go through due to the last minute cancellation of a flight by [their] organization. I have now received a response from the guestcare services of Kingfisher Airlines wherein they have expressed their inability to agree to my request for compensation. Monetory loss - Rs. 3204 plus + STD call charges made to Mumbai and Hyderabad + Mental Stress at old age

Ashish of Panaji, India July 24, 2009

This was our first time, we all had preferred your KINGFISHER AIRLINES to travel from Jammu to Pune on 14th May 2009.

And so i had booked in April, total 12 tickets for all my family members directly from your Goa office.We had paid approx Rs.60,000 for this travel thru your regular Kingfisher airlines flight which included Jain lunches for us as commited on! our e-ticket.Firstly due to delay in your flight, we had to wait for 2 hours at Jammu airport. Instead of 12 , the flight departed at 2 pm.

Secondly we were shocked to hear from your officials that our flight has! been downgraded to Kingfisher Red due to internal cost cutting & we had no choice to travel from Jammu to Delhi via flight no.! IT655 & Delhi to Pune flight no.IT152 thru Kingfisher RED flight w hich has lesser fare & no meals.

Lastly we were given LIGHT SNACKS instead of VEG / JAIN LUNCH which was commited as per our e-ticket & we had to suffer as we had started our journey early morning from Jammu & reached Pune late @ evening 7 pm.

As assured at that time by your airport officials & Pune callcentre executive Cheryl Sharma on 14th May , we would get the refund of difference fare within 7 days.After reaching Pune, the same was re-confirmed by Pune callcentre manager Meghna. The same is also recorded in your callcentre system.

So pls update urgently the status & refund us the diffe rence amount otherwise we will feel as cheated. Inspite of follow-up for last 3 months refund is still not given.......

Deepak of Mumbai, OTHER January 12, 2009

Deepak of Mumbai, India (01/12/09)
I was duped for seat allocated during time of boarding. I was carrying 2 year old baby & baby was forced to sit on the lap of her mother with back pain & in corner seat of the last bench. it casued sevre back pain for more than 2 hours on 21st dec 2008.

now my wife has been diagnosed with Slip Disc.

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