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shelagh of Port Talbot, United Kingdom August 7, 2009 KL1058 to connect to KL1779 July 18, 2009 – Cardiff, Wales. We--myself and my two children--were booked on KLM flights by Costa Cruises in order to meet and embark on the Costa Magica, Kiel, Germany. We were to be met in Hamburg and taken to Kiel by Costa Cruise agents in that country. Due to a technical fault, through no fault of our own, we could not manage to get to Hamburg in time to travel to Kiel and so missed the boat. In effect, we completely missed the first two of this very expensive cruise. We only managed to get on the boat, when Costa Cruise agents managed to arrange flights that got us into Hamburg, put us up in a hotel and then fly us to Stockholm to eventually get on the boat. We actually missed 3 days as we missed out on the Stockholm tours of this once in a life time trip. I tried to ring KLM--the person who answered the phone in Amsterdam put the phone down! There was NO KLM staff at Cardiff, Wales to help me. The Cardiff staff tried by could not find us flights to get me to my destination in time to get the boat. I was stressed. I cried. My daughter became sick. What a start to our holiday of a lifetime! KLM was responsible for this. I wanted a stress free holiday, not a test in endurance. Then to make matters worse, when we did eventually get to Hamburg, only two out of three suitcases arrived all had priority stickers. This was way too much for my young teenage daughter whose case was left in Amsterdam and she cried and cried. Her suitcase was brought to the hotel the next day. We arrived at Cardiff, Wales at by 4am July 18th as requested to check in. We arrived at our destination the Costa Magica on July 20th mid morning and eventually got to our cabin much later. KLM's inability to get us to our destination on time caused great distress and caused us to miss three days of our first ever cruise. We missed all the introductions, lifeboat drills etc. I want compensation. They offered me travel vouchers - why would anyone ever want to fly with them again after such an experience. They say that is all they can do, and that they expect me to understand this even though i might not like it. They are right I do not like it and i would like to take this further. However, is it all worth it? I am a widow. I have 2 teenage children. This was to be our holiday - the first real one for a long time. We have had a dreadful year. I just wanted us to be together and have a peaceful time. Leila of No.15th, Ghandi Sq, OTHER February 21, 2009
Michael of Liverpool, OTHER December 27, 2008
Malwyn of Mumbai, TX December 17, 2008
No proper communication was done whatsoever with the passengers. All flights were departing the next day & through all destinations. Most of the passengers were to Mumbai so were routed through diff sectors such as london, brussels, cairo, dubai, bangkok etc. All passengers had to rush to the airport the previous night in order to confirm their alternate travel, as the tel cards provided by airline was not enough to confirm the information given over the phone.My bag was missing in amsterdam itself as i checked with China airlines before departure amsterdam. This was my given alternate flight. However after reaching Mumbai my final international destination i filled a report for missing baggage. Due to the above my local domestic flight too got cancelled n i had to bear the additional expenses for the same.
The nature of this issue was handled by the KLM staff in very UN-PROFESSIONAL manner, & does not speak much of its name as Royal dutch airline. Henry of Lagos, MD November 25, 2008
Nana of Brampton-Ontario, OTHER November 9, 2008
Nana of Brampton, OTHER November 9, 2008
Thomas of Woodbridge, VA November 4, 2008
Aseer96 of Kwangyang, OTHER October 27, 2008
I try to find someone to help me and I got one of the Dutch and he help me .KLM staff request from me my bank account but as I came for short course I can't open new account .So, I told them and they requested from me to contact south Korea office when I will go back .I asked them about any further information and they said no just threw away old suite case and buy new one and We will compensate you in south Korea. When I went back to Korea I contact Seoul office and unfortunately they said I have to bring the old suite case (but in Netherlands they said just through it) so I told them I didn't have it because already I threw it away and as I asked KLM office in Netherland they told me to do like what I did . They refused to pay for me and really I was upset and I will never use this airline again. Furthermore, there services are so bad. Report Your Experience
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