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Lufthansa

Brian of Lafayette, CA January 29, 2009

Brian of Lafayette CA (01/29/09)
I flew Business class from Bombay to Munich to San Francisco. In all these places business class passengers pay to use the business class lounges. In Bombay they gave me an invite to a lounge and there was not a place to sit..there was only warm beer to drink and there was nothing to eat. No one seemed to care. i complained and I was just brushed off.

I complained in munich and they just told me to on line and complaint. When I reached San Francisco I tried to complain and I was brushed off. Then I tried to make a complaint on the official web site. That web site did not allow you to file a complaint. I called the Miles and More number and they told me that I had to send an e-mail to Lufthansa. I told them that the web site was not working, so they told me try later.

Finally the internet Dept asked me to send an e-mail to usacure@dlh.de. I did that and to date my e-mail has not been ackowledged. Lufthansa were very quick to charge me a change fee of 1000 when i asked for my destination to be changed from Montreal to San Fran. I am now asking them to give me a refund of this change fee as compensation for not giving me the business class priveleges that i paid for and also making me run from pillar to post to get what is due to me

Bob of Mountain View, CA January 27, 2009

Bob of Mountain View CA (01/27/09)
On November 9, 2008 Lufthansa canceled a flight to Germany. Then kept everyone waiting in line over three (3) hours, just standing. Then in my case, they DUMPED MY CHECKED IN LUGGAGE on the departure floor by their counter (two pieces, 50++ lbs each) and a Lufthansa lady demanded that I pick them up. I could not -- physically could not. When I asked for a luggage cart, she rudely retorted go get one. Then when I went to the counter to process my ticket (after standing in line over three hours ) she called Airport Security and LIED ABOUT unattended Luggage. Security ORANGE announcements were being made on the air intermittently.

Lufthansa Employee LIED. Her lie resulted in: A dozen Airport Security personnel being tied up to attend two pieces of luggage that were Lufthansa's responsibility. Passenger paid 4.00 for a Luggage cart to retrieve his luggage, which Lufthansa should have handled to begin with. Lufthansa has been dragging feet with respect to this complaint.

Evie of Lake Oswego, OR January 17, 2009

Evie of Lake Oswego OR (01/17/09)
My son was returning to Portland from Madrid on Dec 13. He had two suitcases (medium size, not heavy), a carry-on bag, and a student backpack. He was prevented from bringing his carry-on piece on board (as per policy). The agent required that he pay 165 Euro (235 US) to check his carry on bag (though it fell within the allowable size and weight for carry-on luggage per their policy).

Upon his arrival, the agent at Portland confirmed that he had been erroneously charged and referred us to the Customer Relations Office in New York. There is no phone number, so all correspondence must be via email. They have declined to consider our request for a refund even though the Portland Lufthansa representative indicated they had charged him erroneously.

235 refund would be nice.

A of Aberdeen, OTHER January 10, 2009

A of Aberdeen, UK (01/10/09)
Lufthansa lost my son's bag 9 days ago when he was flying Tampa to London via Frankfurt. He was in London for one night only, then travelled up to Scotland by train. Lufthansa said they tried to deliver the bag to the London address but this is not true, there was someone home all evening. Since then we have been dealing with the rudest, most incompetent and untruthful set of people it has ever been my misfortune to encounter. They insist that they have tried twice to deliver to Aberdeen, my son's permanent address, but they haven't.

Four hours after there was, allegedly, no one home in Aberdeen, the bag was miraculously back in Heathrow, almost 600 miles south. DO NOT FLY WITH THESE IDIOTS. It is almost impossible to speak with anyone who is not in a call centre and who has a clue, or even answers the phone. However, here is the phone number of the Chairman of Lufthansa's office, Herr Wolfgang Meyrhuber: +49 696 96 88 12

My son starts his exams on Monday, all his exam notes are in the lost bag.

Lindsay of Clarksburg, NJ December 4, 2008

Lindsay of Clarksburg NJ (12/04/08)
I am a student/musician and had to travel to Amsterdam for a performance. I am on a very limited budget and had originally booked my flight with United. However, because they were running late on the flight, they told me I would miss my connecting flight in Chicago and I would have to take a Luftansa flight to Frankfurt connecting to Amsterdam. I had a keyboard case with me which United was allowing me to bring on board as it's worth a substantial amount of money.

However, when I got to Luftansa, they charged me 200 on my credit card to take the keyboard and stowed it beneath . . . as a result there was damage to the keyboard and I was out 200 MORE dollars which United never charged me. I feel that this rebooking happened as a result of nothing I did and that I should not have had to be penalized additionally for this. I feel they should reimburse me the money they charged me. And, they were very rude about the whole situation.

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