Marriott Hotels Reviews

One of the worst experiences I have had. Our room had a loud air conditioner, and the ceiling fan and light did not work. Calls to the front desk went unanswered, and maintenance did not fix the issues. I also slipped and fell near the elevator. Although two employees saw it happen, no one followed up. I waited nearly two hours for an incident report before having to call the front desk myself. I have since developed bruising and ongoing pain. I still have not received a copy of the incident report, and no one from Marriott has contacted me. The lack of communication and concern for guest safety is unacceptable. Marriott should do better.

I had a serious allergic reaction at the Westin Cozumel after clearly stating a severe soy allergy and being served tofu tacos. I became sick immediately and required medical treatment after returning home. What’s worse is how Marriott handled it: The hotel went completely silent for weeks. A manager who wasn’t even involved lied and said I never ate the food. Corporate keeps saying they’re “waiting on the hotel” instead of taking responsibility. I’ve provided medical records, photos, and even audio recordings, and still—no resolution, no accountability. After 13+ years as a loyal Marriott customer, it’s clear: They will ignore you—even in a serious health situation. Be careful if you have allergies. Marriott will not stand behind you.

COMPLAINT #**/ #**. BACKGROUND: SKY ROCK SEDONA, IS A TRIBUTE PORTFOLIO HOTEL, IN SEDONA, AZ, USA. What is a TRIBUTE PORTFOLIO HOTEL: “We find hotels with striking design moments, bold use of color and noteworthy art installations. All meant to give you a hotel stay worth talking about. A handwritten note. A 24/7 pantry filled with local baked goods. We believe in the power of thoughtful details and those little moments that make a trip meaningful.” Of course, it’s all a lie. THEY ARE EVEN TOO EMBARRASSED TO USE THE MARRIOTT OR BONVOY NAME. ANYWHERE!

I stayed 5 nights at the Marriott Renaissance Oceanside in Daytona from May 6-11, 2026. I was attending Welcome to Rockville with my 16-yr old dtr. I had a hotel/pass package and it was prepaid. There were fees I expected to pay when I arrived (parking and amenities). After checking in the next morning my dtr and I arrived at the festival. It was at the Speedway. We had limited cell service due to the number of people. Our wristbands were our access and were connected to my bank account. No outside food or beverages were allowed in. We went to buy food and my band didn’t work. Tried again and nothing. I went to guest services and found it was connected correctly to my account. Again, nothing. I knew I had the money in the account. I was finally able to get service and connect to the bank. Marriott had taken over $2000 from my account!!!

Greetings,

The room was clean and comfortable; however, it lacked storage space for my belongings during my five-night stay. I had expected a room better suited to accommodate my needs given the length of my reservation. While the room included a refrigerator, there was no microwave available. Upon inquiry, I was directed to the front desk to request assistance with microwaving items. Following my second night, I mentioned the lack of a microwave to housekeeping, who informed me that I could have requested one for my room. This information was not shared by the front desk staff.

It impossible to contact a human to resolve minor problems. Their site rejected y password and when I followed their procedures to change the password the system doesn't work. They say they will send a one time code but the field is blank, yes I tried a half dozen times over the last week. Is this a legitimate organization??

I am extremely frustrated with my experience at the Courtyard by Marriott Santa Ana. We did not expect a room in such poor and unsanitary condition. The outlets were broken, the bathroom walls were moldy, and the refrigerator was not working. As a result, we had to store our milk, wine, and food in buckets of ice water. The windows were so filthy that we couldn’t even see outside. After checking in and realizing how unacceptable the room was, I went to the front desk the following day to request a different room. I was told the hotel was fully booked and no alternative accommodations were available. I checked again the next day and received the same response, no rooms available.

Marriott Hotels does not guarantee parking. We found that out at the Residence Inn in NYC Financial District. We drove 16 hours from home to stay at the Residence Inn in the NYC Financial District on Spring Break. When we arrived we checked in and my husband was told to park our truck in the parking garage next door. He called me no more than 2 minutes after he was told to park in. The garage because the attendant told him that we could not park there. He was told our truck was too big. I told the lady at the front desk about our situation and she said there was nothing she could do about it. On Marriott’s website it states there is parking available. I informed her of this and told her that we had to park our truck somewhere. She said there was a free parking area two blocks down. My husband drove down there only to be told again that he could not park there.

CAVEAT: This review is about Corporate Marriott, not the Carmel Fairfield Inn. Last Friday evening I had an urgent need to reserve a room for a relative who was bringing their child to St. Vincent’s Heart Hospital for an urgent quadruple bypass. My first choice is always Marriott so I reserved a 4 night stay for my relative. Important to note: at no time during the online reservation was I informed that the reservation was nonrefundable. I believe I only read that the reservation had to be cancelled by 11:59pm. After finalizing the reservation, I belatedly remembered that I wanted to also provide breakfast each day. After scouring the website and finding no mention of a breakfast provided, I cancelled the reservation around 10:30pm. Marriott confirmed my cancellation and did not mention that I would still be charged. I then went to Expedia, found the same hotel room that included breakfast daily. I reserved Expedia’s room.

I was staying with my family at the Marriott Westin in Tampa since we had a competition nearby. I went with some of the other ladies that we were traveling with to the bar to have a quick glass of wine and some drinks. We did get our first round however when we try to order a second the bartender was cuddling up with her I assume manager which made it very uncomfortable for us to get her attention. I understand that some people may have feelings for one another when they work together however that should be kept behind closed doors or perhaps maybe in one of the many vacant rooms you have in that hotel. I'm not sure if this is a loud per your HR policy but I would assume not. Everyone else at the bar the other couple of days was terrific especially the girl manager who happened to buy us a couple rounds of drinks after we told her our concerns about the love affair between the bartender and the male manager.

Prices, point redemption amounts, and locations available change with each search within seconds. Completely unreliable & unfair. I have filed several complaints with case numbers, but Marriott never responds. Book on your first search or you are punished and robbed of points and/or money.

My wife and I stayed at the Marriott, Naperville, Il from December 25 to January 1. The stay was satisfactory until the night of December 31, 2025, when a large group of people had a News Year's party at the Marriott. We expected some celebration until 1:00 am but people and children were running, talking loudly on cell phones, yelling at children and sounded like fighting in the hallways. We tried to be patient till 2:00 am when the fire alarm on the fourth floor went off. This noise continued off and on till 4:00 am. We got dressed, packed up and told the agent in the lobby what happened all night. We received no apology, no refund for the night, only an explanation of why he doesn't sleep while at work. I can't blame the Marriott for these disruptions, but maybe some understanding could be better.

We are filing this formal complaint against Marriott Vacations Club (MVC) regarding a timeshare agreement predicated on documented misrepresentation and deceptive sales tactics. We are seeking the immediate dissolution of our agreement and the cancellation of the associated loan balance due to predatory sales conduct by an MVC representative that has resulted in severe, ongoing financial distress.

NO MATTER THE HOTEL, the Bonvoy program is def a scam. No advantage over Joe Smith walking in off the street. In fact, the opposite. Online selections for members and member point use is restricted. Try to apply AAA or senior discount and room selection is further restricted. Staying multiple night, but don’t have points to cover a full night? They’re happy to apply your points to reduce cost of one or the nights, but the cost for the other nights is automatically increased. WTF??!! Yeah, can you believe that?? I’ve been a member for many years and I’m quite tired of the abuse. I’m done with staying at ANY of the Marriott properties. They don’t deserve my money. Stay far away from becoming a Bonvoy member!

We prepaid for a stay at a Marriott Hotel but Marriott cancelled after the partner Hotel went bust! Marriott promised a full refund, but despite months of chasing, we have still not received the refund. Do be very careful in financial dealings with Marriott and be aware that, based on our experience, prepaying Marriott for Hotel rooms represents a very real risk of Marriott default.

I stayed on a return trip from HHI to PA on Nov.14-15. This was at the Fairfield Wilson Marriott. There was a group of Marines staying at the hotel and it was fully booked. There was a party going on at our arrival around 8 pm. Having a good time but very well controlled. I fully support our servicemen, but no matter who you are when you act without responsibility you need to be called for it. As a lifetime titanium member, I always request a high floor. We were placed at an exit from the stairwell as well as an exit to the outside.

In my hotel experiences over that past five years, nearly all Marriott branded properties I visited have declined in delivering the one measure the hotel industry is obliged to provide: hospitality. I don’t make this assertion lightly. I have stayed hundreds of nights properties branded Westin, St. Regis, and Sheraton over the past decade. None are of the quality they once were.

We are submitting this review to expose the high-pressure and deceptive sales tactics used by Vistana (Marriott) and to demand the immediate cancellation of our timeshare contract. We hope to warn other consumers and finally get a resolution from the company after years of refusal. Our nightmare began in 2017. Despite expressing severe financial concerns due to our son's college expenses, a sales manager bypassed our decision. He ran my credit without my permission or knowledge and pressured my significant other, Melissa, into agreeing to an odd-year purchase, immediately followed by pressure to apply for a credit card. This was aggressive and unethical from the start. We were repeatedly lured back in 2019 and 2021 for "program updates," which were solely high-pressure attempts to force expensive upgrades.

I am sixty-eight-year-old male diagnosed with Melanoma (cancer) in my left eye. Also, I am a patient and being treated by the Wills Eye Hospital, which has made prior arrangements with The Notary Hotel for patients scheduled for Plaque Radio Therapy, in which a radioactive plaque is surgically implanted behind an eye and then removed about five days later. I checked in to The Notary Hotel on Wednesday October the 8th for the insertion surgery on Thursday, October 9th. The removal of the plaque was scheduled for Monday October 13th at 12:15PM. When I checked out of the hotel, no one shared any information or expressed any concerns. I was basically sent outside with a radioactive patch, being potential danger to myself and others, without any concern, consideration, or compassion for what was about to happen to me.