MGM Grand Hotel Reviews

Booked a handicap room at MGM with a roll in shower. They gave me handicap room with tub. I suffered a stroke that took out left side. Sent text to host and he replied that MGM Grand overbooked the roll in shower rooms and that is why I got room with tub and that there was nothing he could do about it. I was surprised that like the airlines MGM Grand can overbook the room you thought you were getting and you are just sol. Won't be staying at MGM Grand or using my host since he turned out to be worthless. I can book my own rooms without his assistance if that's all he is good for. Very disappointed in MGM Grand.

We stayed at Park MGM starting on 12/28/25 and checked out on 12/31/25. Our room was without water from 12/29/25 around 11pm until around 5am on 12/30/25, at which point we then had no hot water and the cold water was brown. I tried calling the front desk numerous times and it was never answered. I had to walk to the lobby to be notified our water would be off until 5am. Why weren't guests notified? I notified a staff member that we passed in the hallway around 10:45am and requested maintenance and housekeeping. Maintenance alleged they fixed the issue but when we returned to the room around 1pm the water still was not hot.

I frequently use the online casino app and I feel this site intentionally rips people off! Every time I use this app I build up steps that I need to get a bonus and right before I am ready to hit said bonus the site stops or freezes and says oops something went wrong or verifying location. However when I finally get back into that game all the steps I took to reach that bonus are taken away and I have to start over. Yet again when I deposit more money and reach that point for a bonus once again it freezes and says oops something went wrong! I believe this is done on purpose and MGM should be help accountable!

We came to Vegas for our 25th wedding anniversary, my 55th b-day and our teenage son's high school graduation. My son and his friend had their own room. On arrival the room had a refrigerator you can't even use, packed with items that are outrageously expensive. So the fridge was useless. The bathroom was filthy. Had dust everywhere, hair in the sink. I included pictures to state my case. Talked to the front desk which took forever. They assured us the cleaning crew would take care of it. Nope, three days later still the same mess. Went to gamble at a blackjack table. One hour to get drink service. I asked the pit boss and he said he had no power to get us someone. This place is a joke, do not stay here!!!

I know it sounds stereotypical, but this site is extremely rigged. Blackjack specifically. I have played thousands of hands and there is a routine to their algorithm. You can bet routinely and have normal odds, but if you decide to risk more, they will immediately get 21 in attempt to frustrate you to risk more again. It CANNOT be pure coincidence based off the amount of times it happens. If you split cards as well, you will lose to a 21 or simply 1 number higher than what your best hand is. I am beyond confident on this. You can maybe win 2-3 hands in a row, but they will rattle of 8-10 losses soon there after to recover. It's literally calculating your style of play and setting you up to take advantage of you the most.

My wife and I were customers of the Grand for many years, staying at least 4 times a year. We were Platinum Card holders and enjoyed the perks...until COVID. When they opened up again, they had changed the rewards program and we couldn't even retain Pearl (save for my veteran status). And we didn't change any of our visiting habits. We ate, drank and played at MGM Resort venues. I sent several letters to the company and received no response. Then the nickel and diming began. Valet parking cost $35 a day! We no longer qualified for VIP check-in, and the lines for the 'commoners' are horrendous! What I'm saying is, loyalty is not a valued commodity any longer.

This was the worst experience ever! I’ve never been to this hotel let alone to Vegas and was booking for my birthday. Booked through a sister company, cancelled my reservation 3 hrs later for another room with them somewhere else and they charged me $579 in cancellation fee. And said they can’t do anything to help. I will always put a negative review for them. No one has money to throw away and they got me. DO NOT BOOK THIS PLACE UNLESS YOUR REALLY STAYING THERE!!!! They will ROB YOU!!!

I've been a customer and MGM Casino Detroit for over 25 years. I feel as though the service is horrible at this point. I've been a VIP player Platinum for several years at this point. I feel that I'm not being valued or appreciated for my loyalty to MGM. I've asked for several things concert games. I've not been able to get the New Year's Eve party that's coming up. I was not invited to you have people that just became Platinum a few weeks ago and get those invitations. I don't understand where the loyalty is to your customers that's been customer for years. The ham giveaway I've always had to earn points. The person that I know that just became a platinum player did that have to earn points for the ham. I don't understand that.

This hotel is horrible. The halls are too long. We called it the 5 mile hall, and we were at the very end. There is no coffee pot in the room. Whatever you do. Don’t touch the mini bar!! Won’t do that. There is a refrigerator, but if you want to use it, you have to pay a daily fee. The food is terrible at the Grand Wok. The chicken was so tough we couldn’t cut it, bite it, or chew it. We were scared to try the others after the kind of food. The people were not friendly at the restaurants or the hotel. You barely get the necessities like towels and wash clothes much less any extras. Cokes cost $6.19 a bottle. You get an ice bucket, but no glasses. I won’t be staying here again and I advise you not to either.

This was the worst hotel I have stayed in Las Vegas. There is a charge for everything. Water in the room, cups, even to use the fridge. Parking was crazy and the construction of the building is confusing with little layout plans to follow. We asked for accommodation for our room. We were put on the 11th floor and I felt like a vampire in the area I was in. We called customer service 2x and both employees were inconsiderate and not willing to help with issues. The pool we were told closes at 6 pm. Which is really early in my opinion. Clearly the management has issues. I will never return.

Was rudely woken up by maintenance workers knocking on my door then my in room phone ringing stating that there was a leak and it was traced to my room and upon my husband answering the door the door the floor was wet! Management very rudely handled placing us in another room. This is not what l expected from this property at all! Management's exact statement was that "life happens" as she tossed the new room's key cards which didn't have the tower marked and when I asked which tower it was she raised her voice at me where her coworkers turned their heads and said "It's right there" to which I responded that it wasn't.

I stayed at Mandalay Bay Hotel in Las Vegas Nevada. I know smoking pot is now legal however I thought all the rooms are now smoke free but NOPE as soon as I step out from the elevator I can smell a very strong weed smell thru out the hallway and it lasted for hours... I had asthma & that is making me sick. I let front desk know and guess no one care... I won't stay there again.

The MGM Grand does not care for people with disabilities. They made a disabled person get up from sitting in the floor when there were no benches or available waiting areas. The worker informed me that we are not allowed to rest while waiting for in the check in area. They make no accommodations to help those with physical problems and the worker was extremely rude and curt in his demeanor.

I want Consumers to know the nightmare I went through to check in at the MGM and to let others know the bad experience I had dealing with Sophie the front desk manager and the entire management team. I had a reservation for Sunday, September 18. I was just traveling for a concert I was looking forward to attending. I was at the checking line since 2:00 pm and almost 3 hours went by the line wasn't moving. I was already late to get ready. I ended up getting ready inside of my Vehicle. It was the worse experience trying to check in online which I did but the app kept saying, "We’ll let you know when the virtual keys for your room will be ready." Sure I went to my concert half ready but I got to enjoy my concert thinking when I return from the concert I should be good to check in without any problems. Well that didn't work.

The bed was very uncomfortable, only adjust air 2 degrees, no coffee pot and just to put something in the fridge was $50, water didn't drain well at all, very expensive food even in the food court. Very confusing layout. Extra charge for everything.

I loved my stay. Customer service amazing. Room amazing although neighbor in room crazy I will definitely stay again and would recommend anyone to stay as well. This hotel is amazing. Loved it although when I booked room showed robes in it. I was a little disappointed that the actual room didn't.

I went as a guest in 2017. Very nice and clean. The staff was helpful and respectful and nice. I would love to have a family event there again. It was a reunion for my niece. It was local and convenient. Some family members drove and some flew. The ones that was out of town stayed and the locals drove home. I have not stayed at a hotel since but if I did this would be my choice. I like to gamble, relax and walk around in a safe environment and peaceful and pleasant atmosphere.

This grand hotel has every amenity tip make your stay an experience. Great restaurants and shopping. Beautiful room and everything you would need or want is within this great hotel. The attention to detail is constantly presented.

Well stayed there July 2, 2020 through July 5, before I got there had an headache cause they didn't know if I had room or not. Then get there shower was so cold. Went to the front desk. I thought they was send someone. Never did some guest got gift bag with mask and Hand sanitizer. I didn't called when got back home. Left message for Supervisor to give me a call and I'm still waiting. Smh. It's crazy.