Motel 6 Reviews

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About Motel 6

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Motel 6 provides budget-friendly accommodations across the United States and Canada. The chain primarily serves road travelers and budget-conscious guests. Founded in 1962, Motel 6 offers pet-friendly policies and a straightforward booking process.

Pros
  • Affordable pricing
  • Quick problem resolution
Cons
  • Inconsistent cleanliness standards
  • Issues with room amenities

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Motel 6 Reviews

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    Customer ServiceRefunds & PayoutsTimeliness

    Reviewed June 4, 2026

    I was very unhappy with this motel on my recent stay (Pismo Beach 4th street). After checking in my room I noticed the floor was very sticky and dirty. Then I was aware of feces on both sides of the toilette (on the outside) and the bottom sheet was not changed and had food crumbs everywhere on it. I immediately went down to the front desk and made them aware. I was told to take pictures and I would be refunded the next day. I was never offered a different room and no one came to clean the feces off the toilet. The next day I showed the pictures to a woman working in the office and was told a manager would get in touch with me which never happened. Called customer service and nothing was resolved.

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    Customer Service

    Reviewed June 3, 2026

    Booked a room in Little Rock Arkansas. Got there and the front desk deleted our reservation right in front of us and said they didn't have any rooms. Called corporate to find out they had plenty of rooms. I was the only ** person at the property and that's the only reason we could see for that treatment. I was in the parking lot for 4 hours looking for other safe areas to stay. So my statement isn't based on 10 minutes. Corporate apologized and said they will look into it. I have 3000 dollars tied up and they didn't offer a single thing for the inconvenience. They haven't reached out to me even though I told corporate my thoughts about being racist. I know I would be pissed if that happened to my business.

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      Staff

      Reviewed June 1, 2026

      No hot water for 2 days now & the pool is nasty looking and green! Rooms are clean and what staff they do have is friendly.

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

      Reviewed May 29, 2026

      I reserved a room for today. I paid extra so I could check in early. I did it on the motel six website. The lady at the desk spent a long time having a personal conversation with a friend I assume. When it got to me she told me there was no room. I told her I reserved one and already paid for it. She said well they didn’t have anything and they never had anything early. I said I paid extra for early. She said no we might have something at 3 o’clock. I said then you need to cancel this and refund my money..

      I had already bought a few groceries to put in the fridge that I could cook in the microwave which won’t be any good at 3 o’clock so there’s nothing I can do about that. I’m out that money anyway needless to say I’m very upset. I did reserve it ahead of time. I did not care for the customer service and yes, I’ll go somewhere else. It’s actually a pretty rundown motel. I was just impressed with being able to check in early. Terrible potholes everywhere and it’s a location where the homeless gather. The price is low or lower than most, which doesn’t help if you reserve a room and then they tell you they don’t have one when you get there..

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      Customer ServicePriceStaffRatesHonesty & Transparency

      Reviewed May 25, 2026

      I stayed here during the week while I was in town for business, and I was honestly impressed, especially for the price. The room was very clean, the sheets and towels were fresh, and everything felt well kept. Parking was easy with plenty of available spaces, and the overall atmosphere felt calm and safe. What stood out most to me was the security and professionalism of the staff. The front office employees were friendly, courteous, and very professional. They made check-in easy and always had great attitudes.

      I also want to mention the night security guard, He was always visible around the property, very attentive, and had a welcoming personality. You can tell he takes his job seriously, and because of that I genuinely felt safe during my stay. I never felt uncomfortable, threatened, or worried about anything going on around the property, which is rare these days at hotels in this price range. There wasn’t a lot of noise, loitering, or suspicious activity around the parking lot, and that made a huge difference. The only small downside was that a couple of the housekeeping staff came across a little impolite at times, though that may have simply been due to language barriers. Overall, this is a solid, affordable place to stay with good security, professional staff, and a safe environment. I would definitely recommend it, especially for travelers looking for something reasonably priced without feeling sketchy or unsafe.

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      Maintenance

      Reviewed May 23, 2026

      The beds at this motel squeak so bad like they're broken. The ceiling has water bubbles on it. The bathroom smelled like dog urine. The TVs are so old and outdated.

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed May 22, 2026

      Yes, I booked a reservation for Motel Six, May twenty first to May twenty fifth on Runburg in Austin, Texas. I got there after three the room was not ready. He told me wanted me to wait. I said no. I'm there when I should be. The room should be ready. It's not my fault they're not cleaned. So he finally gave me a room, and I went to the room and loaded my items. I was gonna, it was gonna be an extended stay because I just moved to Austin for a job and then it started raining, and I heard a big rumble, so I got up to look outside and I stepped in water. I wonder where it came from. And let's check by the door but it wasn't coming from the door, there was some sort of leak in the wall behind the tv. And it was coming out from the baseboard, the whole floor was flooded. All my things got wet.

      I proceeded to call front desk guy. He didn't really care. He never came to the room. I finally had to go and get him. And all he could do, he said, was, give me two towels. I look at him and I'm like, "I'm not cleaning this mess up. This is your hotel. It's not my responsibility to mop this mess up." So in turn, I just let the mess stay there. And I decided to leave, so I left the motel that night, I tried to get a refund, but he kept telling me he couldn't do it to talk to the manager. Call customer service Sofia call customer service. The 800 number customer service gave me the runaround. All these people are in India. And it's very hard to understand them. So they kept giving me the run around the front desk, kept giving me the runaround.

      I try to call corporate, no one in the corporate office ever answers the phone. So I think my next step is just to go to the media and let them know what's going on. Because I've never had a problem with Motel 6 before. Until this last time and finally, the manager Greta, talk to you said she was going to cancel my reservation and that I would have to call customer service for a refund. Call customer service again. They told me I have to talk to the manager, and I said nope, not doing it anymore. So the customer service calls the manager. The front desk and the front desk apparently is now going to give me a refund within 3 to 10 days, but that's yet to be seen. And I'm still trying to get ahold of corporate, corporate never answers the d*** phone, but I will never, ever ever stay at a motel 6 again? Stay away from Motel 6. They're cheap. Yeah, but they're cheap for a reason.

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      Reviewed May 19, 2026

      BED BUGS infested with them, BED BUGS. The motel had bed bugs. It's gross.

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      Refunds & Payouts

      Reviewed May 18, 2026

      I reserved a room at the Motel 6 in Hattiesburg Ms. Please do not stay here. The room was so dirty, when I pulled the sheets back on the bed to look at the bed the sheets on burn spots and blood on them. The floor look like it had not been swept in months and the tv was even dirty. The tub looked like it had not been cleaned in months. I had to go find another place to stay, and Motel 6 did not refund my money. I never slept in the bed. I saw the room and walked out. PLEASE!! Do not stay here. Also, it's a place for drug addicts and extended stay people. I would not recommend this place to anyone; it needs to be closed down. I gave it 1 star, but that's because I had to submit this.

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      Punctuality & SpeedMaintenance

      Reviewed May 18, 2026

      The towels had makeup smudges and dirt spots. The shower had been repeatedly sprayed, but not wiped in ages. I asked for a spray bottle so I could clean it myself. We were also denied a late check out time, or a safe place to store our luggage, while we wait to hear back about our broken down car. Thanks for nothing, Motel 6.

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      Motel 6 Company Information

      Company Name:
      Motel 6
      Website:
      www.motel6.com