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MSC Cruise Lines

Rosalyn of Plano, TX May 20, 2009

We cruised on the Musica, May 10, 2009 through the Greek Isle and Croatia; it was the most terrible experience I have ever had. The staff are rude (they watched as I cleared a dirty table to be able to sit and eat); the food is adequate in quality at best (there are not enough tables to seat everyone, so you have to stand and wait for one to open up); the excursions are not portrayed correctly in the brochures; the entire ship is very disorganized; children are not required to be with their parents and allowed to run all over the ship unguided. It was a waste of 4000 plus all the stress involved. I was never so glad to have my vacation be over!!

Joseph of Colona, IL April 12, 2009

In December, I clicked a link on a the MSC Cruses website that showed a cruise with concerts with Chuck Negron of Three Dog Night, Blood, Sweat, & Tears, Gary Lewis and the Playboys, and the Beatles tribute band (The Return). When I clicked the link I received a form to fill in my comtact information. After that Pauline Jennings of Americas Vacation Center (AVC) called me and proceeded to book my cruise. I invested 2752.80 for the cruising with the music for four people.

From the start of the cruise nothing was right. We were supposed to have first seating for dinner we ended up with the late seating. When I first received my key card I seen that the seating for dinner was wrong. I was to have first seating and our cards said second seating. I was told to talk with the Matrade, who was VERY rude and told me that the first seating was too early for me to eat. We experienced rude treatment from most of the employees of MSC Cruises. About the only ones who were nice wre our own waitstaff and all of the cabin tenders we passed in the halls. Even the other waitstaff we met in the dining room for breakfast or lunch were rude or gave us wrong orders.

We couldn't get into any of the concerts. When we finally found out about the concerts they were more than have over. We were told that we didn't book the concerts. The website made it seem like the whole cruise ship was cruising with the oldies but it actually wasn't and that was misleading.

I sent Pauline Jennings an email stating our disappointment with the cruise and being mislead into thinking we were with the oldies group when we actually were not. After a second email to Pauline she replied I will help you get repayment for your unhappy events with MSC. All you had to do was ask. You are not the only one that has had problems' with the cruise line. (I still have this email)

Then she sent another email stating I have forwarded your Letter to MSC CRUISES. Their Contact number is 1-800-666-9333.

I finally received a letter from Rosalie de los Hoyos of MSC Cruses which said that the Cruise was not a Theme Cruse for the entire ship and MSC was sorry for my dissatisfaction. MSC never offered even a partial repayment of the money I paid for a cruise that I never received.

I also tried to go to someone higher at AVC for help and I never received a response from Ashley Wolf but I received another email from Paula Jennings calling me a lier and was very rude and unprofessional.

Without the concerts the cruise activities were very boring and not as great as other cruise lines I have been on. We all were very disappointed with this vacation and I feel that I was mislead into investing over 4300.00 (which includes airfare and hotel) not including the time I used from work for a very bad vacation. All of the announcements during shows, bingo, etc. were multi lingual Italian, French, German. These announcements were long and apparently funny because the audience were laughing. English was last to be translated and it was short.

All in all this is the worst vacation I've ever had.

I've invested a lot of money for this vacation (which was a Christmas gift to the others) and feel I didn't receive what I paid for which was a cruise with concerts of oldies groups. Ashley Wold and America's Vacation Center just blew me off when I went to them for halp in getting a refund or even a partial refund.

Amanda of Orange Park, FL April 5, 2009

This was the worst vacation/cruise I have ever been on. The staff at MSC cruises do not know what customer service is. This ship is sailing out of Florida with the majority of passengers speaking English, yet nearly every employee could barely speak English, let alone understand it. It was a hassle to have to ask for or request anything and I would have to ask for what I needed because it sure wasn't going to be offered. I have never been so disgusted with the way that I and other guests were treated on this cruise. In addition, they offer to let children sail for free in an attempt to get families on their cruises, yet there are very few activities for the children to do. In fact, my child and my friend's child refused to go back to their kids club because the staff yelled at all of the children all the time - probably because they couldn't understand them because the staff doesn't speak English!

Jean of Fort Myers, FL January 21, 2009

We have taken 20 cruises and never encountered anything like what happened on this cruise. There were many saftey infracations but the worst were concerning health. I became ill and I was taken to the infirmary where the doctor gave me an I-V. When I tried to find out what had been used I was told that the infirmary kept no records. When I arrived home I was still ill and my doctor found that I had an Ecoli infection. There was a great deal of sickness among the passengers.

Since arriving home I have been trying to find out how prevelant this kind of thing is and contacted the CDC, Coast Guard, Osha and found that this is a common occurance and well known by the various agencies. When one travels on ships that are registered in foreign lands they have little or no protection. This fact is certainly not well known by the traveling public. Travel Agents claim to have no responsibilty for anything that happens on the ships they book. From the investigation that I have done I feel certain that I have no claim to any kind of damages but I do feel that the facts should be made public. Is there any way that can be done?

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