Complain about a product or service

Norwegian Cruise Lines

C of Harpers Ferry, WV July 10, 2008

We book our cruise to Bermuda months out. We were told we could look at the cabins on line, the cabin pictures that we saw were not the same cabins we found when we boarded the ship. Size wise. You could barley turn around in the room. Not to mention that the rooms were dirty and the bathrooms were growing mold. There was only one plug in the room for the blow dryer which we had to borrow from the front desk because our room did not have one in it as stated in the brochures. The drain in the shower was so slow that when you took a shower the entire bathroom floor got soaked. They only give you two towels and one is used for the animal display on your bed so don't forget to grab the animal before you get in the shower or you wont have a towel.

Free style cruises where you can eat what you want when you want. What a joke. If you didn't read the fine print and bring dress slacks and proper shoes you can not go into the dining rooms. No shorts or flip flops allowed. Also if you want to eat between 6 and 7 it will never happen. The waiting time was at least 30 minutes each time we went to eat, you had to wait out in the hall where there was standing room olny. The food was comparable to denny's in each of the restruants on the ship and both dining rooms had the same menu each day.

If you want an alternative place to dine at one of the speciality restruants you had to make reservation in advance to get in. We did this one of the night we went to the pasta restruant. When my husbands dinner came Shrimp and pasta he had two shrimp on his plate. The dining rooms also had very short hours for dinner. There was however a buffet on the 10th deck that was open durning dinner that you could go to when wearing shorts. There was not alot of indoor seating for the buffet about 20 tables. The rest of the seating was outside.

One morning the seas were rough and my husband and I did not want to get blown off the deck on the 10th floor so we opted for just coffee in the casino. When we arrived there was no cream my husband asked for some and was told he would have to go to the bar. When he did the bartender said he had to charge for cream. Two minutes later we watch the same bartender pour cream into a womens coffee when she asked for some.

Also on deck 10 there were two hottubs that were at all times flled with children and 1 pool the size of a trampoline. several days there was no water in the pool. A few days the hot tub water was brown. There was no deck entertainment to speak of. All of the bathrooms that were in public areas were digusting and smelt like pee or worse. All of the wait staff on the pool deck were constantly asking can I get you a drink even if you had a bucket of beer on your table. They must of had a quota to make. If you bought a bucket of beer they assured you that they would return later to replenish the ice. This was a constant battle if you asked for ice they would ask you to find the person who sold you the beer to bring it.This was not always easy.

One evening we came up to the pool deck after dinner for a beer and to talk to friends, They brought us 4 beers and two were warm. We waited to find the girl that brought us the beers to tell her to get us 2 cold ones and when she returned and we told her they were warm she got an attitude. She was very rude about it.

I also went for a hot stone massage which was very nice until the women spoiled it by trying to sell me all the products she used during the massage. I was all relaxed and ready to go up and sit by the waterless pool with a drink and had to listen to a 15 minute sales pitch.

All and all the crusie was not what you would have thought it should have been for the price. When we arrived in Bermuda we were told by the ships tv network that NCL had partnered up with a few restruants where you could go off the ship and eat for a set price. We also read this in a brochure found in the night stand in our room which listed the restruants. When we arrived at the restruants which were list they informed us that NCL pulled out of the program over a year ago. Another blow from NCL. Bermuda was beautiful and I was glad that we went but I will never take a cruse with norweign again.

We did speak to the manager of the restruants about the cream and the bartender but nothing was done that we were made aware of.

Amar of Bellevue, WA July 1, 2008

We had made a reservation with NCL on an Alaska cruise (Seattle round trip) for June 21-28, 2008. We had booked the cruise directly with NCLs customer service representative. The cruise had a brief stop at Price Rupert, Canada. At the time of booking, when we asked if Indian Citizens need visa to Canada, the customer service representative told us No, unless you get off at Prince Rupert. However, NCL denied boarding on the cruise ship because of lack of Canadian visa. We were handed visa requirements at the time of boarding which stated - Regardless of the guests' intentions to go ashore, all guests requiring a visa must be in possession of a valid visa at check-in or they will be denied boarding. Below is the current list of nationalities requiring a visa to enter Canada.

The above statement clearly states that Indian Citizens require visa on this cruise. But, this information was not provided to us at the time of booking or printed on the ticket. In fact, the visa information provided to us at the time of booking was in contrary. Although, the ticket says that its travelers responsibility to check with the consulate, the actual visa requirement as stated above was not found on either NCL website or Canadian Consulate website. We had also called NCL customer service the second time and spoke to a different customer service representative and that person provided the same wrong information.

NCL has denied any wrong doing in this and denied any refund or reschedule of travel dates. NCL representatives have extremely disappointed us and ruined our vacation plans. The financial damage and the emotional distress NCL has caused is huge, particularly to my parents who are close to senior age and had been very much looking forward for this trip.

Malathi of Branchburg, NJ June 2, 2008

We were a family of 8 going on Norwegian Star on an Alaska cruise (Seattle round trip) on May 17-24, 2008. 4 were US citizens/green card holders (me, my husband, 2 children). Other 4 were citizens of India with multiple entry visa to US (my husband's sister family and his mother). The 4 people with Indian passports were denied boarding on the cruise ship because of lack of Canadian visa.

I had booked the cruise directly with NCLs customer service representative in Phoenix. She took down all our Nationalities and I asked immediately if we needed Canadian visas for the Indian nationals. The answer was No unless you get off at Prince Rupert. So, the 4 passengers did not get their Canadian visas before the cruise. Once we reached the sea port, we were now handed a paper with visa requirements (by country) on Norwegian's letterhead. Why didn't they provide this at the time of booking especially after I asked?

The 4 members ended up waiting in Seattle, getting the visa in Seattle, flying to Juneau to join us. Meanwhile onboard, I lodged a formal complaint. NCL did some investigation. They claim there were no voice recordings of my conversation with the customer service representative. Notations on the account did not show her giving me any information about visa (though she claimed orally to our complaint that she had given me Canadian embassy's phone number).

We received a formal response from NCL saying, We acknowledge that you and your family experienced a true disappointment regarding the miscommunication that might have occurred. They offered a 300 onboard credit and credit for 3 day of missed cruise to be used at a future cruise. We have NOT accepted this offer. I have spoken to NCL in Miami further after our return and they will not negotiate further with us, will not give us any more information about what investigation they did.

The financial damage was 4000+ to make this work (visa, airfare, fine to join at a different port), plus loss of 3 days of cruise. My husband's mother is 65 and diabetic. The emotional and physical stress has been huge on her. The family also had a 5 year old who had to struggle through all the changes. This does not seem to be a problem exclusive to us. 13 other passengers were denied boarding for the same reason - all being informed by NCL the same information that we were given. Thank you.

Anita of Redondo Beach, CA May 19, 2008

My husband and I were loyal customers of the Norwegian Star Cruise Line. We traveled on the Mexican Riviera destination with the ports of Acapulco, Zihuatenjo/ Ixtapa, Puerto Vallarta, and Cabo San Lucas on two different occasions: 1.) November 25 to December 3, 2005 and 2.) February 28 to March 7, 2008. Our most recent trip on NCL symbolized a very special 30th wedding anniversary, which was to be celebrated in Acapulco. Acapulco is known for its romantic beaches and amazing restaurants, and my hussband had planned for an exquisite dinner at the well known Coyuca 22 to mark our special event. More significantly, the restaurant is only open during the high season of November- April, and we were ecstatic to know our wedding anniversary was the perfect timing to make reservations! Unfortunately, our exciting anniversary agenda was going to take an unexpected and very disappointing turn.

During the cruise, NCL announced that they were going to change the port of calls of Acapulco and Zihuatenjo to Manzanillo due to mechanical difficulties. Here comes the complaint! Mechanical difficulties, we were fine with, if it weren't the SECOND time it happened! On our previous cruise in 2005, the same port of calls of Acapulco, Zihuatenjo/ Ixtapa were changed to Manzanillo due to mechanical difficulties also. Coincidence? We think not! More like a huge inconvenience. Enough is enough!

We didn't complain the first time when the port was changed, but this time my husband and I have decided to take action. During our 2008 cruise, NCL provided a 100 on- board credit, which you can only use on the ship! This credit amount is insufficient and certainly does not replace the frustration and disappointment of experiencing this twice. We feel that further investigation and proper action needs to be pursued against NCL. Is it possible that NCL has been profiting off destinations that they had prior knowledge were to be cancelled? Perhaps NCL may have a policy of short selling their customers by promising Tier 1 locations with intentions of re- routing to Tier 2 alternate destinations with minimal to no compensation.

Acapulco has been a super- tourist destination with beautiful beaches and many key attractions such as cliff diving and river rafting. Manzanillo, on the other hand, is a commercial shipping port primarily with just a small amount of tourist facilities available. More significantly, the Customer Service department is practically non- existent on board and at the NCL headquarters. When we made our complaints on board, the office claimed, in a rude manner, that the changes in destination was a customer relations issue and was not their problem to be solved. Instead, they provided us an 800 number.

As soon as we returned from our cruise on March 7, 2008, I contacted the NCL Customer Relations receptionist who advised us to write a letter before speaking with any Customer Relations staff member. Following their directions, we immediately wrote a letter stating my dispute and requested a 50% refund for the February 28- March 7 cruise. We later received a generic response that rejected our request and even had the audacity to close their letter with a very undermining We hope that you will consider a Norwegian Cruise Line sailing in the near future. If NCL was genuinely concerned about customer satisfaction, they would have compensated us and wrote a personal letter that specified our exact cruise's malfunctions. People need to be warned about NCL's poor customer relations and their deceiving cruise destinations.

Richard of Conyers, GA May 12, 2008

Lost and found issues, My daughter left behind a stuffed cat which she has had for a number of years. I called the lost and found number as soon as it opened the Monday after the cruse. I was told they would check with the ship and get back with me.

Well a month later and 4 phone calls nothing! On the 5 call the person I spoke with said she would e-mail the ship and check on the item. I then spoke to a supervisor to complain that after 5 calls and nothing was happening, her response was did I not understand the rep would e-mail the ship! I then asked why it took 5 calls? Did not get a answer.

I then tracked down a number for Roxanne. Here is what I got from her: 1. Item was not found. 2. It was my daughters fault. 3. Sometimes things don't get turn in. ( this was left in the room ) 4. She was sure the cleaning crew did there job. 5. Maybe another passenger took it. ( how could they get to the room before it was cleaned ) 6. I was lucky most cruse lines do not offer this service. I would have been better served if they just would have said up front the stuffed cat is gone. I will never ever recommend Norwegian Cruse Lines to anybody.

Paul E. Armon of Green Cove Springs, FL May 11, 2008

As a gift, my wife booked us on a cruise with Norwegian cruise lines of the Hawaian Islands in Jan 2008. Needless to say, our vacation of a lifetime turned out to be a total nightmare and monetary drain.

It all started when our flight that was booked through NCL was cancelled out of Jacksonville, FL. After talking to NCL and the insurance company we were told to catch the newly scheduled flight that did not make it in time to catch the ship in Honolulu, HI.

To make a long story short we ended up not catching the ship in Honolulu or the next port of Hilo and not having a guarantee of cathing it at next port, we decided to cancel our trip. The insurance co paid us for the trip but I am still out 2600.00 for airline tickets to fly home. I was told I would be covered for the airlines fees but found out that was not the case. The airline bookings were done through NCL but we were told that the tickets could not be used or transferred for any other purposes other than what was booked. I was told by the insurance agent to purchase airline tickets to fly home, and naturally, I had to pay the going rate that was 2600.

I feel that we were lied to and only received the lip service that we were given. As stated, the vacation of a lifetime was ugly. I would have to think hard on taking another cruise knowing that we might be out a few thousand dollars for a problem that we did not make or have any control over. NCL was contacted and they basically said that since the insurance paid there was nothing more they could do.

We are out 2600.00 for the trip home not to mention the agony we suffered of not being able to enjoy a dream vacation. We are very bitter with travel agents and especially NCL for not helping us out.

Sara of Staten Island, NY May 4, 2008

I just arrived home from a 7 day cruise out of New York to bermuda aborad the Dawn The word NIGHTMARE is to nice of a word to describe our experience this past week! 1st let me say this was to be the 1st of many extended family vacations for our family we had 4 cabins all on the same floor, 3 teenagers a 3yr old the rest adults one being pregnant and one with a heart condition.(which was why we picked this time of year my husband is going in for major heart tests an proccedurs beginning the end of this week so we wanted to have this time together now, because you never know what life holds for you in the future).

I have cruised before with NCL on the Spirit had a very GOOD experience thats one of the reasons we picked NCL for our family vacation. Our horror began on the 2nd day,well it may just have started on the 1st day when my 18yr old son complained to the room stewardess about there being bugs in the room on his bed, so he suggested they do a BETTER JOB in cleaning.I was not there when it happened he did tell me about it and I'm quite sure he did not speak to the women in a very nice manner, I'm sure he spoke like a smartass teenager, but at the time honestly I didn't give it any thought.

then day 2 dinner time theres a knock on the door 3-4 security officers outside they demand that my husband myself and my 18 yr old go with them to security office heading this 3 ring circus is BOB WOLFE head of security. get downstairs apparently there been a complaint made against my son that he passed a sexually harrassing comment to a the cabin stewardess now heres what they say occurred shes in the room cleaning he enters, doors open,(doors always stay open when they're cleaning) he says oh you work hard you should take a break sit down here beside me. she says i'm going to get ice then i'm done she leaves the room COMES BACK with the ice leaves again and calls security oh yeah and while this happen which all took place in 4 minutes total my youngest daughter 13yrs walked in because she saw the door open and wanted to see who was in the room.

ok now he says he walked in saw her said are you almost finished she said ice, ice i bring you ice, she leaves comes back with the ice and shes gone. he said the reason he wanted to get her out was because he wanted to make a drink with some alcohol he snuck on the boat. now obviously this is a he said she said complaint at the most BUT security was like she was terrified and went running out of the room scared yet they had video footage that did not support that at all! and on top of all of that the women continued to clean our rooms up until the end of the 5th day when my son left as soon as he left they changed stewardess i find that strange I even questioned security he said he heard she was moved and that she would be moved but never was and everyday we would see her she would just glare at us we always felt like all the cleaning crew were talking,(alittle uncomfortable to say the least) our rooms got cleaned only once a day some times not at all and we had to always ask for towels.

FROM the moment we met with security it was HELL every day they would call and say we're sending him home have his bags packed by 8 AM he's gone so we have him ready and nothing we call security and they say we're waiting on papers from Miami, so all day you worry you wait the younger kids were crying confused, no one wanted to eat basicaly everyones depressed confused how can this happen over such a minor comment no matter which side you believe no contact no threats no violence NOTHING! oh yeah and the women is an older women( and it's the same women he complained to about the bugs on his bed) not that age should make a difference but if the boys going to come on to someone I would have imaged it would have been someone closer in age.

anyway everyday he's going home we wait all day finally they call oh not today tomorrow have him ready next day same when we get to bermuda he trys to leave the ship they have red flagged him he's not allowed to go ashore we go to secuirty after a few calls they let him get off the ship, next day we arrive at another port in bermuda again we go to leave the ship he's not allowed, go back to security speak with HEAD OF SECURITY BOB WOLFE he say's nope sorry he can't go ashore we told him thats illegal there are NO charges against my son they can not keep him against his will he's says oh yeah, well we are. questioned as to why he was allowed the day before his answer was someone SCREWED UP he should have never been able to leave the ship.

Now while all of this is going on all the rest of my family has already boarded the smaller boats that take you to the island my son says just go I'll stay in the room I don't want to upset the rest of the family. so the kids in the room for a good 3 hrs and gets a call from MR BOB WOLFE who procceeds to tell him that everythings been dropped he can go and join his family on the island and that he should enjoy the rest os his vacation and keep a low profile.

So he calls us on the cell we meet him on the island and finally we think we can enjoy this cruise AHH, but NCL had other plans we get back on the ship have a nice dinner and get a call from MR.BOB WOLFE meeting with the STAFF Captain in 5 minutes my husband, myself and my son go thinking its going to be a basic explanation of what had a happened maybe even some sort of apology BUT NO Staff Captain says nothing has changed he's going home in the morning have him ready thats that. Now this is day 5 of a 7 day cruise we were acually leaving bermuda that day and had only one day at sea and they sent him home they at first tried to get us to pay we said no, I called my lawyer for advise cost 70.00 phone charge he said it outrageous but we could do nothing since we're on the ship we had NO control he told me to ask for in writing assurance that they would get my son to the airport and through customs ok and that he would get through US customs a they would pay for his ride home since he doesn't drive and the airport is so far from our home oh yeah and he doesn't have a passport.

Staff Captin said we'll give you nothing have him ready when I asked how he would get back to the ship if customs turned him away at the airport he just turn up his hands and shook his head like i don't know. finally the day he leaves they call us in the morning he's got 5 minutes to leave I ask again if someone would be taking to the airport to ensure he gets through custom again MR BOB WOLFE said yes absolutely and agent would stay with him. I'm sure by know you can guess that was a lie they got him a cab and waved,

now I realize my son is 18 and some people consider that an adult I mean NCL kept telling me he was an adult yet he wasn't allowed to stay in a cabin with out an adult and he wasn't allowed to drink without the consent of an adult so then why was he allowed to be thrown off the ship without an adult escort? they seem to make thier own rules.as you can imagine by the last day my son was at his wits end and when they had 5 security officers escort him to his room to get his luggage and say good bye to his family with all of the 10th deck witnessing this he finally lost it and he did start yeeling and caring on and I'm not proud of it and I'm not making excuses but you can only push a person so far everyone has differnt points of breaking he had finally reached his he was humilated and broken he did get nasty and when he did MR BOB WOLFE turned around and said you see this doesn't help him any but at that point was there anything that could have helped him? 

I have asked them for all the paper work pretaining to my sons incident was told I need to go through thier legal department in Miami, which reminds me around the 3-4 day of him supposabley going home I ask MR BOB WOLFE for a # to thier legal dept. he said he didn't have it he asked the STAFF CAPTAIN guess what? he didn't know the number either so I went to reception and surprise! it took her 2 seconds to come up with a business card imagine all the higher ups can tell you nothing but this probably less then minium wage worker knew exactly where it was!

and another thing,I was going to go to the US embassy while on the island to see what help they could be but then when my son called and said everything was over and he was coming to meet us I of course did not go. Security was aware that I was advised by my lawyer to go I wonder if that played a part in the timing of them letting him go on the island?

I've read all the other complaints about this cruise line the food being so bad (which it is) the staff being rude(which they are) the whole trip we found only 3 workers that were friendly and respectful and they even voiced thier unhappiness with this particular ship if your workers aren't happy how can they make your guest happy? thre were little to no activities during the day shopping seminars port seminars lots of alcohol tasting, I believe the idea NCL is going with here is keep your guest bored (or make them crazy)and they'll have nothing else to do but drink and gamble and once thier drunk enough they'll eat anything!.

Now my situation was truely horrible and I guess some people would say its embarrassing that he's been accused of sexual harrassment, Make not mistake IF he did say what she said, he said, its wrong absolutely 100% and an apology from the boy would have definately been in order BUT to make such a fiasco of the situation on a daily basis to the point that the younger kids were afriad to answer the room phone because they were afraid it was security! the people we tell our kids to trust and turn to if they need help.

There were many people on the ship that knew of the situation that all volunteered to sign a petition because they all believed that NCL was wrong in the way they handled this. I have chosen to post this hoping if theres any other people with similar mishandling by the crew and security on this cruise line to get in touch by post. this is not over by a long shot I will be in touch with thier legal department . NCL will be held accountable for not only ruining the vacation of 10 people but for humiliating my son, thier careless disregard for his safety in a foreign counrty and by holding him on the ship illegally.

I spoke with immagration and they said he was free to visit thier island as long as he returned to the boat, which is where we were all fighting for him to stay in the 1st place. WE will never sale with them again ever. I have a feeling getting through to them is not going to be easy but it will get done.

This was truely a horror trip cost a small fortune, my husband health is already weak he spent alot of time in the cabin resting because of chest pains from the stress of it all. My daughter who is pregnant spent most of her time in the cabin with shortness of breath from the anxiety. it was a total waste it was like we were prisoners and NCL was in charge. The mood of our day was dictated by the head of security's morning phone call. I intend to stop payment on my charge cards and seek a FULL refund for everyone in my party and also a written apology from the incompatent staff of THE DAWN.

Joseph of Huntersville, NC April 27, 2008

On April 12, 2008 my family and I (a total party of 6 people) sailed on the M/S Norwegian Majesty for a 7 day Western Caribbean. Please keep in mind that Ive sailed with NCL in the past on a 3 day cruse to the Bahamas back in April 2000 and loved the experience and attention to details of your staff. My family and I also cruised 4 additional times with another carrier, therefore we consider ourselves experienced cruisers and know what to expect. Even as a person that cruised in the past, I can only describe my experience on the Norwegian Majesty nothing else than a total nightmare and completely disgusting. In comparison to our first cruse with NCL back in 2000, looks like your staff has completely lost all quality standards and respect for their guests. Keep in mind also, that Ive talked with other fellow guests during my cruise and everyone I spoke with appeared to be totally unhappy with their experience.

First: M/S Norwegian Majesty is not a vessel that should be sailing on a 7 day cruise. The vessel is dated and showing its age, cabins are filthy, carpets are dated, bathroom fixtures are old and moldy, pools are small and the overall layout of the vessel is confusing. There is limited seating in the upper deck and Caf Royal area. Second: the food served was totally disgusting, worst than the food served in homeless shelter cafeterias. The so called free style cruising? is a joke, since the restaurants provide worst food than the buffet, your chefs? appear to be more concerned in making the food look presentable than actually having it taste good. On the 7th day of our cruse, my family and I did not eat absolutely anything other than stale bread and tea. The food served appeared to be reheated leftovers from the previous 6 days and was absolutely disgusting. I noticed that the food was not being kept at the correct temperature; fruit was being cut and left out in the sun the whole day, cheeses and meets were also left exposed for ours on a simple plate.

Third: staff was totally rude! I have never seen such rudeness and total disrespect for guests as I experienced during this cruse. One occasion my son was denied a plate because one staff member thought he did not properly sanitized his hands. I then had to explain to [the] staff member that he did infact sanitized his hands at the station outside the door. I also had to call the head of the Royal Caf to explain the situation, which however did not resolve anything since the only explanation she provided was that they couldnt speak English very well. Staff members failed to greet their guest, told people to move out of their way and simply did not want to be bothered with anything. Forth: after 2 days at sea our first stop on the itinerary should have been Georgetown Cayman Islands, however we did not dock as scheduled. The captain said since the dock was damaged 2 weeks prior (which [they] had known before the trip began and could plan accordingly) we were unlucky and could not dock there because other curse ships were had priority?.

Clearly, if [they] had known of this issue 2 weeks before departing, shouldnt [they] be making the necessary plans to perhaps inform gests and possibly offer either another place to go or an onboard credit? Infact, I believe a Carnival ship was in the same situation that day and everyone on-board was given a 100.00 credit to their account. Instead all we did was turn around and proceed to Cozumel, Mexico as planned. Fifth: the activities on-board your ships were not existent. Infact the only activity I could find was either to eat the disgusting food or stay in my filthy stateroom watching TV. Providing 1 show per day is not planning activities, having someone talk for 45 minutes about shopping does not make it an activity, playing bingo for one hour does not make it planning activities.

When you are at sea for so many days, keeping guests interested and active should be [the] crews first priority but they were to busy not wanting to be bothered and just doing their time. In essence, this letter is to inform that I will never travel with NCL again and that I will inform anyone I possibly can of the horrible service my family and I received. If NCL has any morals, they should be refunding each and every guest their entire ticket price because that cruise was nothing else than a total disaster. Thank you!

Stacy of Leavenworth, KS March 24, 2008

We booked a 7-Day family vacation on the Norwegian Spirit cruise ship for March 16, 2008. This was our fourth cruise, and first aboard Norwegian. Needless to say, it was the worst cruise ship we've encountered, and the last Norwegian Cruise we will ever take. I would never recommend anyone use this cruise line.

First, the food is HORRIBLE!! Our entire family felt like we had been put on a week long diet because we could never find a meal that was worth finishing. It was so unlike the Disney Cruises we had taken the last two years where you just overstuff yourself because the food is the best you've ever tasted!

Second, the Spirit ship is dirty! The pillows and bedding smelled and when I took the pillowcase and sheets off, you see they're covered in stains and smelly. The shower was moldy and old, like a cheap hotel room.

And third, I've never been on a ship where something terrible has happened. But on this ship, a 44 year old mother DIED from falling off a zip line in Honduras!! An excursion bus was in an accident in Belize, And a 14 year old girl from our ship was raped while touring Honduras!! There was never a mention of these dangers and the rumors passed through the ship quickly. The staff of course, acted like they didn't know anything. I have since done a google search and confirmed these stories are true.

We took an expensive excursion in Belize called a 'kayak adventure expedition.' It was a total joke. We were in the hands of people conning us out of money for 6 hours and a little kayak ride through a creek and saw nothing but dirty water.

We just felt like NCL was trying to take our money at every single turn. And not only are you hounded constantly by the bar staff, they pass out literature asking you to give permission to your 18-20 years old to be allowed to purchase alcoholic beverages on their ship! The excursions are sold to you by NCL, and for us, the excursion was worthless and we wasted our day in Belize on a worthless creek full of mud. You just feel like NCL is using you up and spitting ya out. Well, I'm spitting out NCL for the last time and telling my travel agency to warn anyone who may be looking for a cruise... DON'T take a Norwegine Cruise!!!

Anne of Columbia, SC March 23, 2008

We cruised out of Charleston. Upon return, I found my cell phone bill was over 250 from charges made shipboard. I could find no where in literature that there would be an over 2.00 DOLLAR per minute charge for calls. I felt deceived and ripped off. All my other friends felt likewise.

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