Complain about a product or service

Norwegian Cruise Lines

Jeanne of Somerville, NJ May 1, 2006

I never thought I would write these words but I had an terrible time on a cruise. NCL's Crown ship sailed from Phildelphia on 4/25/2006 and trust me from then on things went down hill. They had changed the intinerary which by reading other letters I have found is an every day occurance for NCL. The food on the buffets was mediocre at best. I did not pay cruise ship prices to eat hot dogs and hamburgers every day. And trust me one one cared at all.

The automatic 15% gratuity on EVERYTHING on the ship is outrageous. There are times and there were many on this cruise where 15% was way too much. The extra charage to eat at one of the "freestyle cruise" restaurants was another nickel and dime charge that NCL is very good at. We docked at St. George Bermuda on 3pm and left at 11:30 am the next morning. Didn't leave much time for visiting Bermuda especially their beautiful beaches. Most of the stores were closed by the time we got ashore and most were not open before we had to leave.

The seas were very rough and of course NCL had no control over that however, I do believe they could have advised us over the PA system what exactly was going on and warn us that they were going to close all access to the outside decks. We spent 80% of the cruise inside. I will never sail NCL again and I wish I had read the other complaints before I made by reservations.

Charlotte of Tucson, AZ March 13, 2006

Myself and 2 other women booked a cruise with NCL for Feb 21, 2006, on Norweigian Star. We booked this cruise to go to Acapulco, Mexico. That was the main object of this cruise. When we received our packet, I noticed that they had changed the itinerary and it didn't include Acapulco. Instead, gave us Mazatlan, etc. where we had been before, and didn't really want to go there, in fact one friend, Carmen Burrell used to live there and didn't want to go there! NCL said there was something wrong with propeller and it couldn't go that far and get back to LA in 8 days.

I think that is a lie. In fact, one cab driver said that NCL does this all the time. They only gave us 100 for the 3 of us..which was very cheap, barely paid for a drink. Everyone on ship was disgruntled about same issue and put a big damper on the whole cruise. I think they should have given our money back or done more than the 50.

The food on this cruise was a far cry from other cruises I have been on also. I came home sick with flu or food poisoning or something, from some pork spare ribs I ate. Please help. One couple said that one time they were on Carnival and the ship broke down, and they gave them free drinks all day, and refunded their money, and gave them 1/2 off if they booked another Carnival Cruise. I feel very cheated, as everyone on this cruise did.

Kim of Metropolis, IL February 22, 2006

We reserved a handicapped accessible cabin for a cruise scheduled from November 13-20, 2005. When we boarded the ship the cabin we were assigned was not handicapped accessible. We had to disembark. My mother has MS, is in a motorized scooter and could not access the bathroom in our room or even turn her scooter around. We asked several times for help with this situation and were told that the ship was fully booked and nothing could be done. I wrote NCL asking for a refund or some satisfaction since they did not provide the service we paid for. They have not indicated a willingness to do anything in this matter but to keep my money.

The charge was disputed with Discover, my credit card company. They also are standing behind NCL in this matter, I find it unconscionable that no one seems to care that this ruined probably the last trip my mother and I will ever take together. No one has offered us any type of compensation. The customer service at NCL has been down right rude. The travel agency says there is nothing that they can do. I'm just at my wits end.

We have been stressed out over this situation since it happened. We were out over 100 for change in airline flights, and more than 200 in taxis, hotel, meals etc while we tried to get back home. This was extremely exhausting for my mother as her MS is aggravated by stress. What it comes down to is NCL was able to keep 1,726 for without having to provide any service at all.

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