Complain about a product or service

Northwest Airlines

Northwest Airlines • Ticketing snafus • Luggage lost, stolen, destroyed • General hostility • Disgruntled Employees • Northwest vs. KLM • Pray for food --- News • Delta, Northwest Complete Merger • Delta, Northwest Merger Faces Heavy Chop • Troubled Northwest Strikes New Deal With Pilots • A Seething Summer of Discontent for Northwest Airlines • Northwest Passengers Face Uncertain Summer • Pilot Shortages Plague Northwest Passengers • Machinists Pact May Head Off Northwest Airline Strike • Northwest Hopes to Cancel Employee Contracts • Delta, Northwest File for Bankruptcy • Northwest Flying Despite Strike • Northwest Warns Of Bankruptcy • Strike Looms At Northwest • Northwest Seeks Replacement Flight Attendants • Northwest Pushes Up Fares

An icy fossil that survives only because Southwest apparently dislikes cold weather, Northwest is perhaps the most rigid U.S. airline when it comes to making even the slightest accommodation to the customers who keep it in business.

The complaints in this section illustrate how unnecessarily miserable travel can be if one chooses the wrong carrier.

Here are a few of the more recent consumer comments:

Brian of Springfield IL (03/05/07)

We utilized NWA to transport us to our son's performance. NWA promised to deliver us to Washington DC by 12:00 p.m. but we were unduly delayed due to the fact that the NWA flight transporting us from Bloomington Airport (BMI) could not disembark for 45 minutes upon its arrival at Detroit International. Although NWA gave us an alternative flight, we were delayed and missed our son's performance. I asked NWA to reimburse us for the flight to Washington DC. I consider this a compromise as I had originally asked that they reimburse the cost of the whole trip given that we were delayed on our return trip by virtue of the fact that they moved us from Reagan International (where we arrived) to Dulles for our departure flight.

Ken of Baltimore, MD February 27, 2007

Ken of Baltimore MD (02/27/07)
I was flying on Northwest Airlines from Syracuse, New York to Baltimore, Maryland. The flight was cancelled, so they gave me two choices - wait for a later flight which was also delayed, or if I wanted they would put me on another flight to Washington DC's Reagan International Airport, promising to pay for a cab to drive me all the way from DC to Baltimore. When I arrived in DC, the Northwest counter agent told me they would not pay for my cab because it was weather related. I asked for a supervisor and they said there was no supervisor, instead giving me a number to call Northwest customer service. The recording said they would be open the next day during normal business hours. I called one cab company, that told me it would be at least 80 and probably more like 100 for the cab. I finally found a shuttle driver that would drive me to Baltimore as it was on his way home - for 65. By the time the driver dropped off the other three passengers and delivered me to my front door, it had been three hours in the shuttle. The next day I phoned the Northwest customer service number, no matter which options I selected, I ended up with a recording telling me that all phone lines were full and then hanging up on me. I finally phoned a reservation agent who said he could put me through but I only got the same recording. Then I decided to fill out the online complaint form on Northwest's website. Later in the day I logged on again and noticed in their customer service policy, they promise to respond to all complaints within 60 days. I am still awaiting a response.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |