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Onetravel.com

Read OneTravel.com's response to consumers' complaints.

Eun of Meridian, ID May 5, 2008

Eun of Meridian ID (05/05/08)
I purchased 2 tickets from San Diego, CA to Boise, ID for 472 and received a confirmation via e-mail. A few days after I purchased the tickets, I noticed on my bank record that the ticket price charged from One Travel was 588 (about 100 above what I authorized). Further more, a new, revised confirmation was sent to me for 2 tickets for Orlando, FL to Cleveland, Ohio.

When I contacted One Travel about the over charge and changed itinerary, they stated that someone had called to change the flights and there had been a fee pertaining to the change (hence the 100 overage). When I asked who had called to do this (since I had not authorized this), they were not able to tell me any information nor did they change back my itinerary to the original flight plan I need.

Now I am stuck with flights that cannot be used for my travel needs. I am not even sure if they are legitimate flights. I have attempted to contact Travel One several times to resolve this issue. Each time, the response has been the same with no resolution to help fix my situation.

I have saved months for the CA to ID trip. It is an important trip that affects other travel plans in a detrimental way. The money that I have been frauded cannot be replaced, and I cannot afford to pay for a second set of tickets. This event has brought both emotional and financial hardship to myself and my family.

Robert of Walterville, OR February 21, 2008

Robert of Walterville OR (02/21/08)
We booked seats for a flight from Cartagena, Colombia, to Los Angeles, CA, and return. The agent at One Travel--also doing business as Cheap Seats--told us after we had booked they couldn't issue electronic tickets because the flight originated in Cartagena, Colombia, and that the tickets could only be sent to me by registered mail at an address in the USA. The company ultimately agreed to send the tickets to my sister who was to send them to us in Panama. The tickets were subsequently lost in the mail. When we realized the tickets had been lost in the mail, we contacted One Travel (Cheap Seats) and told them the problem. They said they could do nothing to help us since they had already paid Taca Airlines for the tickets and suggested we contact Taca (LACSA). When we spoke with a supervisor at Taca's office in Bogota, Colombia, he was sympathetic and said we could be given compensation in the form of tickets to anywhere Taca flies for an equal value. At that point we canceled our reservations on the flights from Cartagena to Los Angeles and return. We then booked flights on another airline from Cartagena to Miami for 1856.

When we told One Travel, the personnel there made no attempt to intercede for us with Taca but simply washed their hands of the entire matter. We believe One Travel has an obligation to its customers to assure they receive fair and just treatment from the airlines with whom One Travel books flights. Obviously, Taca Airlines has been totally uncooperative in this incident, but, since Taca is a foreign corporation, we're not sure sure. But we do believe One Travel has an obligation to assist us in obtaining a refund for that flight.

As a result of the failure of One Travel and Taca to recognize our claim, we had to book with another airline to get from Cartagena and back again. The replacement tickets cost us 1864.

Jeanny of Brooklyn, NY May 4, 2007

Jeanny of Brooklyn NY (05/04/07)
One travel's made an unauthorized charge on my credit card. I purchased a vacation package to Paris back in February. In March I noticed a double charge. I called and called and I've been told I will get a refund since then. However this isn't happening. I spend hours on the phone trying to get them to refund me the money. How can these people be out there doing business? I don't understand. Something must be done.

Tom of Boston, MA February 15, 2007

Tom of Boston MA (02/15/07)

We were directed to onetravel.com from the Sidestep.com search engine. The flight advertised was not the cheapest, but did offer the best travel times. After filling out all the forms, we were told that our reservation would not be confirmed until we survived a credit verification, which had to be completed within 12 hours. Calling immediately, we found the office closed despite an announcement indicating that it should be open. Calling the next morning at the stated opening time, the office was still closed. An hour later, I was subjected to a "verification" exercise that included information from 18 to 50 years ago!

I was informed that my reservation would be confirmed, but the subsequent e-mail referred to different flights with multiple stops at very different times. We refused the reservation and immediately contacted our credit card company. A short time later, we received a notice of a travel policy issued by AIG Travel Guard. We never requested the policy and it referenced a reservation we never made. It took two calls to AIG customer service to cancel this travel policy. We have heard nothing further from onetravel.com and are awaiting a promised e-mail cancellation from AIG.

Rebecca of Lakewood, CO January 11, 2007

Rebecca of Lakewood CO (01/11/07)
I purchased plane tickets thru OneTravel.com on 7/12/06 for a flight from Denver to Orlando on 12/30/06 to return from Orlando to Denver on Sun 1/7/07 on a Frontier flight at 9:10pm so the three adults on the trip could return to work on Mon 1/8/07. I had a feeling from the beginning that something about TravelOne.com just wasn't legimate (Lesson: Go With Your Gut) and continually double and triple checked with OneTravel and the airlines to make sure everything was still all set up 'til the day before our departure on 12/29/06.

I was confirmed by Frontier airlines that our return flight was set. Upon checking out of our hotel on 1/7/07 and returning the rental car, my party of five, including two small children, approached the Frontier ticket counter at the Orlando airport to find that it was closed as Frontier hasn't had a flight departing Orlando after 5pm in over a year said one rep and over 6 months said another rep. They had, luckly, rebooked us on a flight the next day, but we had to re-rent the car, get another hotel room and we all missed a days wages and had to purchase restaruant meals.

Extra day rental car cost 55 Night at hotel 115 Lost wages for 3 people: 117.52 + 136 + 195 = 448.52 Restaurant meals 100 Total: 603.52

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