Priceline Reviews

This has been the worst customer service experience I have ever had. I intend to share my experience online and with others so they can make informed decisions. Please communicate this feedback to your partners and leadership team. I am extremely disappointed with how this issue has been handled. Please don’t use Priceline.

This company is one of the WORST companies to deal with hotel bookings. Please be aware that even when they are a 3 party company dealing with your trip. Things like CHANGING THE DAMN DATE can be an issue if you are NOT AWARE OR CONSTANTLY CHECKING YOUR BOOKING!. It happen to me when I selected one of their "fastdealspromts" and literally when you select this "promos" you do not choose THE HOTEL they choose it for you, and what they do not mention to YOU is that THEY ALSO CHANGE THE DAMN DATES AS WELL... So double check or triple check the info is accurate!! because when they offer you those cheap trips they use hotels that do not offer cancelation or refunds! Even if you pay them EXTRA for "insurance".. Again is a 3 party that does not even have a phone number!! SO BE AWARE!! They do not care for the customer. They would STIFF you!! BETTER CHOOSE ANOTHER 3 COMPANY!! OR DO THE BOOKING YOURSELF!!

I will never use Priceline for a car rental again. The prices look great when you're booking, but the reality was completely different. It felt like a politician's promise—sounds good at first, but doesn't deliver when it matters. When I arrived to pick up my rental car, either the car wasn't available or there wasn't anyone there to help. After planning my trip around this reservation, I was left frustrated and without the service I paid for. A reservation should mean that a vehicle is actually available when you arrive. Instead, I was left dealing with uncertainty, delays, and poor customer service. The low prices aren't worth the hassle if the reservation can't be honored.

I booked with Priceline with a hotel I was very familiar with and upon arriving to the hotel, I was told I did not have a reservation. Front desk went to the back to "call the manager" and afterwards informed me that my reservation was transferred to another hotel they owned. Priceline never alerted me to this change. I had to pay a deposit at this hotel (the other hotel doesn't make you put a deposit) and once getting the room, it was filthy and not at all comparable to what I had booked.

I rented a car from Priceline and the option I chose was advertised to be from Ace rent a car or FOX rent a car. The reservation was made thru Economy rent a car, this company is forcing you to buy their insurance policy not to use yours. I called Priceline as soon as I received the confirmation, less than 5 min after, I spoke with their Customer service and also the supervisor Andrew, and do not want to honor their offer or cancel the reservation. Is the first time I experienced this on Priceline, but I'm afraid this is their new technique.

I have been a loyal Priceline customer with multiple successful bookings in the past, which is why this experience was especially disappointing. On March 24, 2026, my nine-year-old son and I booked a hotel room through Priceline. When we arrived, the front desk informed us that all air conditioning units at the property were not working. In Arizona heat near 100°F, staying there was not a safe or reasonable option, especially with a child. The hotel provided us with a cancellation/refund receipt, and we were forced to find last-minute accommodations elsewhere. We never stayed at the hotel or used any services.

Package from Priceline that offered both airline tickets and a car rental. I picked up the rental car- car broke down. I was stranded on the expressway as I called Routes Car rental multiple times for Customer Service and no one picked up. I additionally had friends call to assist me and they were not successful either. I had a family member drive to their location to find out what I needed to do, he was told to leave the car, that they would pick it up but had no insight of how I was going to get off the expressway or how to obtain a new rental.

Use Priceline to book a trip to florida with hotel and car rental. I needed to add a room to our reservation. So called priceline. Was put on a 170 hour hold. Never received a call back. Got Florida. I went to get the car and was charged. Additional money for insurance. Because my personal insurance wouldn't cover thirty thousand dollars in damages. Even though their car was approximately worth five thousand. Setting your customers up with businesses that scam them out of more money... Awful. Save your time and mental health. Use Expedia or Travelocity.

Booked a trip well in advance and, upon arrival, was told my booking was at a different hotel. My confirmation said I was at this specific hotel, but the front desk was told to send me elsewhere when I showed up. No big deal though, I don't really mind but when I showed up to the room they sent me to, there was already someone inside. I didn't know this person and didn't know if they knew I was supposed to be there too. I decided to stay with a friend and get it resolved in the morning.

They 100% know that the Collision Damage Protection they offer is fraudulent and dishonest. They know, you won’t be able to pick up your car rental without paying the rental car company’s own insurance. They are knowingly misleading you to steal your money. Then they make it hard for you to cancel that insurance and get a refund AFTER it did nothing. You’re stuck with paying that one and the one Priceline offered which they market it as “you won’t need to pay anything else and you can give them a hard NO.” THAT is completely false. I tried calling them while on my vacation and the AI bot says “I can help with refunds and cancellations which is faster than talking to agent”. She denied me so I called them as soon as I got home.