Complain about a product or service

Priceline - Hotels

Julie of San Diego, CA June 11, 2009

This was the first time I used priceline, and I will never use it again. I was bidding on a hotel in Vegas, and after my offer for 85 for a 4 star hotel was met with an offer for 99 I accepted. Once I accepted, the name of the hotel appeared, which was the Westin. A link to the hotel website was provided, and upon going to the Westin's website, I found out that I could have gotten a room straight from them, without the priceline fees, for 89 a night.

I feel like priceline totally scammed me. When I called priceline to complain (and got the run around from several people) and finally got a supervisor on the phone, he proceeded to tell me that he could no longer do anything since we had already completed our check out. Since then, I have been reading many, many complaints about priceline on the internet.

Rick of San Antonio, TX June 23, 2009

Used Priceline for years and was satisfied. I buy cancellation insurance and can't cancel. They WILL NOT honor my request. 105 for one night.

James of Celebration, FL June 5, 2009

I called Priceline customer service to ask about the newest promotion "Bring a friend get 100" All you have to do is book a trip for 2 rooms on the same credit card and they give you a coupon for 100.00 to use on future bookings. The rules clearly state the qualifications. The qualifications are many, but simply put, all I had to do is book 2 rooms on the same credit card by June 15th, 2009. I did that. But after reading the rules for the "rewards program" I also discovered that I should have been earning rewards all along, but have not been credited for ANY of them. After calling customer service they told me that I would have to book that trip "after" June 15th, and it clearly states on the website BY JUNE 15TH.

Also they couldn't even pull up my account to see all of the previous trips I've booked to see what rewards I've been entitled to. I also asked to speak to a supervisor because I felt that the person I initially spoke with "Daniel" and he couldn't speak English very well. So I felt that if we could get someone on the phone who speaks good English that he/she would also understand English. But I got a guy named "Andy". Although he spoke English very well, he spoke with a very heavy accent and wasn't getting the concept of my argument with Priceline.

Barry of Lexington, KY June 3, 2009

Booked a 3 star hotel for a night thru priceline.com. After reservation is completed, access to comments by priceline customers that have stayed at the hotel is available. Unfortunately for me all the comments were bad. The hotel has a old and a new wing. The rooms in the old wing are dirty, moldy, smelly and in need of repair. The new wing is ok. Priceline customers ONLY get the old wing. Calldc Priceline for help. Explained about the two wings and all the comments about the old wings being in horrible condition. Priceline did nothing. They said "we stand by our rating of three stars" no explanation of complaints vs rating. Priceline said that if we did not want to stay there because of the mold it was our choice, but they would not cancel the reservation. When we explained that the hotel was very willing to move our room to the new wing for a substantial increase in rate a kinda bait and switch Priceline did NOTHING. When I suggested that the hotel likely got a 3 star rating by presenting just the new wing and requested priceline to investigate, Priceline refused.

Gabrielle of Huntington Beach, CA June 2, 2009

My brother died of pancreatic cancer on 4/15/09. It was very sudden an dunexpected. He is/was also a career Naval officer and is entitled to being buried at Arlington National Cemetery. I had a chance to see him before he died, but since it was last minute, it was very expensive for us. So, after he died that week and once the family had a date set for his internment at Arlington, I had to book flights and rooms again and was hoping to save some money since we had just laid out a small fortune to get there at the last minute to say good bye to him.

So in late April, I booked 2 rooms in DC for me and my husband and another room for my daughter, for July 26-August 1. My brother is being interred on July 29th. My daughter works for Homeland Security and received a reassignment which does not enable her now to go to see her uncle being buried at Arlington. I called Pricelne to try and get a credit back for the extra room which my daughter will no longer need and they would not work with me at all. I made the reservations under great duress and this is the final straw. My daughter is very upset already that she cannot see her uncle interred with the highest honors accorded a military officer, but she is in service to her country as well and understands that. However, Priceline kept on refusing to help me out.

I told them that honestly, nobody in their right mind would book a trip to Wasington DC in late July if they didn't have to because it is so hot and miserable. My husband and I are still going for the ceremony, but now I will have 2 rooms paid for and only one will be used. Priceline said to call the hotel. The hotel said they couldn't help because Priceline has the money (so they couldn't credit me back) and so, it was out of their hands. I am sure that since nobody will be using that room, that the hotel will rent it out and they will get double the room fees.

I just want credit back for the extra room for a week. The airlines is working with me and I was able to cancel the plane reservation for my daughter, albeit I did have to pay a change fee and they did give me credit and not a refund. All I wanted to do was honor my brother for his service to his country and let my daughter experience her uncle's ceremony.

Ramona of Baton Rouge, LA May 27, 2009

My family needed reservation for a hotel in Jackson TN for my nephew's upcoming wedding. It was suggested we use Priceline to try and get a good deal on hotel rooms. I entered the infomation asking for a room for 4 adults. After going through the form I submitted it. I guess I should have found out about this place first but I assumed(incorrectly)that I would be given the option of accepting or rejecting the offer. Imagine my suprise when I was notified they had made a reservation for me at a hotel, for 2 nights for 2 adults in the room.

When I called the Customer Service number the woman who answered the phone seem to speak very little English when I explained to her that what I entered was a room for 4 adults she put me on hold and came back 20 minutes later to tell me sorry you still have to stay a this hotel because we don't cancel reservation or refund money. I guess I'm suppose to have my 2 daughters sleep in the car.

When I e-mailed them to explain why I was so upset they sent a reply that had nothing to do with my e-mail. I will never use this company again and will tell everyone I can not to use it. I still do not understand why you are not given the option of refusing or accepting the offer made.

Debra of Fort Wayne , IN May 13, 2009

I placed my credit card information into a file to check for reservations on priceline. Before I knew it, not understanding their sytems they had me booked a very badly rated hotel, not in the area I was even searching for but in a city nearby. I did not get a chance to accept the choice or deny the choice, they made that choice for me. Bad business, no physical company address on their web page as required, no company owned name or contact information only a web inquiry where I am sure they don't care given the other complaints, people die, they don't refund.

Their practices are fraudulent. They claim to offer 40% off the price, the price advertised is 36.50 on a direct booking website for the hotel, priceline offer denied 45.00 per night and accepted 50.00 per night at a low class, not clean hotel... no consumer choices? What kind of business is that? I can tell you, not one that will be around long. I will loose 513.00 .. on this reservation because it is not near where I am going to be nor will I stay in a hotel where the ratings, are this bad, tomorrow and see if the 3 day cooling off purchase applies to online purchases. Also, Maybe a class action lawsuit to recoup everyone's money for deceptive advertising practices?

william of galloway, NJ May 13, 2009

I called priceline on 1/12/2009 to inform them that I was unable to take the trip due to extreme curcumstances. I was told that the hotel does not give refunds, I then called the hotel(sheraton gateway hotel-atlanta airport and was told they do not collect funds until customer checks in and that priceline keeps funds until you do so, call priceline back. I called priceline back and now I was transfered to there customer relations department, I got a recorded message saying "I am unable to here you, this call will treminate in 30 seconds." This happened 3 times. I purchased travel insurance thru priceline also. I would like the hotel and rental car portion of the trip to be refunded. Damage Resulting = I paid a total of 1,005.55.

Eva of miami, FL May 15, 2009

We are a family of 4 including 2 small children planning to go to Disney World on May 23, I placed a bid on a 4 star Hotel on Priceline.com, anticipating that the hotel I'm gonna get is a family friendly hotel since it will be in the Disney World vicinity, unfortunately, I won the Celebration Hotel in Kissimme, FL, I read a review about it, I'm sure the hotel is good but it is not just appropriate for a family with small children. They advertised the hotel as a romantic getaway with lap pool, jacuzzi and golf course. I just thought the Priceline should not include the Celebration Hotel in the category (Disney World Vicinity) as we all know that most of the travellers that choose to stay in the vicinity are families with children. I'm quite disappointed that after calling the Priceline customer service, they were not helpful. I'm forced to take the hotel given to me. And my kids will not enjoy the stay. The customer support is a Call Center somewwhere in Asia as they can't speak good English and was even arguing with me as to what kind of hotel the Celebration Hotel is. It's a totally frustrating, misleading, deceptive transaction from Priceline. Never to do it again!

Tear of Chicago, IL May 13, 2009

I booked a room thru priceline on 5/8/2009 with the W hotel,upon checking in i found that the rates were 50.cheaper than priceline gave, so i called priceline ( which it ws very hard to get someone on the phone) and basically they told me it was nothing they could do, i thought they offered prices that were cheaper than the hotel would charge

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