Complain about a product or service

Priceline - Hotels

Cathy of Marshall IL (02/25/09)
I too was the victim of Priceline's double glitch while booking a hotel. I did not name my own price, as the hotel that I wanted was on the web page with a specific price. I hit book and entered info. Then I received the confirmation. Off I went to Chicago, saving money. WRONG! The next morning I checked email and a second confirmation. Different hotel! Different type of room! Different # of guests! Wrong area of town!!

I call the hotel as Priceline Customer service is unavailable. I am told that they can't help, but no one checked in. I contact Priceline and an Asian woman with thick accent reads from card that I am the one who booked it and NO money back. I ask for a supervisor, Jenny who vows to look into the situation. I am worried about fraud with my credit card. She is not compassionate or even concerned. She says to call back in afternoon, then Jin tells me NO refund. I am working with bank to have situation reversed, and Jin tells me she will fight it, because the money is Priceline's. I then email and get the same less than helpful response. Do not use this company.

Nicole of Arlington, VA February 19, 2009

Nicole of Arlington VA (02/19/09)
I put in a request using Priceline's Name your own price feature. I have done this before and it has usually worked out. In this instance I was trying to get a hotel for Zurich. On priceline's site they have two areas you can check- one is central Zurich, and the other is Glattbrugg. I checked Central and then put in the request. I got it, but when I checked the hotel it was in Glattbrugg. I attempted to talk to Priceline, but the customer service folks spoke basic english and told me there was nothing they could do. I actually sent them a copy of priceline;s web page, which had the hotel listed under Glattbrugg on their regular hotel search- yet when I reply and send emails, customer service has the same reply- that the hotel is in the checked area. It is NOT in the checked area. I know the area well, and can provide maps and show the priceline boundaries and how different they are. Granted it is only a hundred bucks or so, but I am infuriated at the principle of the matter. Please help!

I am out of the money I spent, plus I am running out of time to get a new hotel, so I will pay a much higher price as I edge closet to my travel date. Plus the emotional damage of being treated rudely, and feeling like i have no power in the matter.

Danielle of Davie, FL February 8, 2009

Danielle of Davie FL (02/08/09)
I booked a hotel for 3 days with priceline. I was delayed from my flight to philadelphia. As a result, the first day of my hotel stay , I was not able to be there. When I went to the hotel, they said my reservation was canceled, because I did not show up the first day, I explained the situation to them and they said to take it up with priceline. When I spoke with a priceline representative, they told me there was nothing that they could do because I missed the first day.

I did not want a refund back for the first day that I missed, I just wanted to stay at the hotel for the remainder of my stay. I was told that I could not, and that they would still charge me for the three day. I would never use priceline again!!!!!

Due to this, I was forced to sleep in my rental for the rest of my stay. I was so humiliated, and they still took my money.

Stephanie of Cochrane, AB February 8, 2009

Stephanie of Cochrane AB (02/08/09)
I am one of the stupid people that booked a hotel through Priceline. (stupid is what the employee stated in his letter on the complaint web site)

In Oct. 2008, I had booked 2 hotels in Fort Lauderdale, Florida for Jan 2009. The first one was before a cruise and was for one night. The hotel clerk in printed then crossed off, what the room price was 54.00 US, through priceline I paid 74.00 US WHAT A DEAL.

After the cruise we arrived at the hotel early and were asked to wait 2 hours for our room, even though there were only 2 cars in the lot so they were not full. The hotel was to be on the beach. We were told the closest beach was 2 miles away. Under the NO PETS sign at the front desk there was a dog that was always barking. I had a difficult time hearing on the phone as I was trying to rent a car. The hotel(motel) and area, did not seem like a safe enviorment for 2 females. We found alternative accomidation elswhere. I informed the hotel that we would not be staying there.

I had booked the hotel in Oct. 2008 and it was on my Nov. 2008 credit card bill. I have tried to recieve a refund from Priceline and have been told it is not refundable. I have spoken to the hotel and they have told me they recieved only a small portion of a one night booking fee. So Priceline has MY MONEY. I also read the exemployee letter where it was stated that employees are trained to say NO to any and all refund requests.

I would like to have MY MONEY back. Has anyone been able to find a way to have their money returned from priceline?

I guess the employee was right, I am stupid. I did not read the consumer complaints about Priceline page. The site contains complaints from vast number of others who have been ripped off by Priceline.

Jason of Lafayette, IN February 2, 2009

Jason of Lafayette IN (02/02/09)
The company falsely advertises the amenities of certain hotels and when brought to their attention they only state we can not guarantee any amenities. After booked, they refused to change or to correct the fault. The hotel acknowledges Priceline 's false advertising and inaccurate portrait of the hotel, yet states they can not do anything about it. When Priceline was contacted they said quote it is what it is and declined to fix.

This caused our family to be forced with the bill for several hundreds of dollars in addition the the cost of the hotel we had to book to acquire the amenities we were originally promised. no pool, only booked for the pool!

Judy of Strathroy, ON January 27, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |