Complain about a product or service

Priceline - Hotels

Perry of Palm Springs CA (01/20/09)
Price Line asked for a bid on a hotel of which they listed about 8 hotels names in the category. I put in price that was accepted for another hotel of lesser quality and amenities. I had 2 offers for the same hotel at 9.00 less per night than Price Line provided.

The economic damage is approximately 50.00 of overcharge for the hotel and taxes

William of Galloway, NJ January 13, 2009

William of Galloway NJ (01/13/09)
I called priceline on 1/12/2009 to inform them that I was unable to take the trip due to extreme curcumstances. I was told that the hotel does not give refunds, I then called the hotel (sheraton gateway hotel-atlanta airport) and was told 'they do not collect funds until customer checks in and that priceline keeps funds until you do so, call priceline back'.

I called priceline back and now I was transfered to there customer relations department, I got a recorded message saying 'I am unable to here you, this call will treminate in 30 seconds'. This happened 3 times. I purchased travel insurance thru priceline also. I would like the hotel and rental car portion of the trip to be refunded. I paid a total of 1,005.55.

Marsha of Bothell, WA January 9, 2009

Marsha of Bothell WA (01/09/09)
I booked a hotel room at the Comfort Inn in Kirkland, WA on 12/19. I did this from the Washington Hotels website. Within the hour I canceled the reservation on the website after learning they do not allow small dogs in their rooms. My January credit card billing now shows a 25 fee for using the HBC Hotels website. I cannot find a phone number for priceline that connects to a human being. How do I get this charge removed? Marsha Christensen

There is no text on the Washington Hotels or priceline website warning users that a 25 users fee will be charged. I believe it is illegal to take money from customers that they have not agreed to pay.

Linda of Fairfax, VA January 1, 2009

Linda of Fairfax VA (01/01/09)
Priceline charged 96 fee. I thought it was a hotel fee. Found out it was not. Hotel would have cost 618 for 3 nights. I was charged 714 by Priceline. 96 is Priceline fee. I did not know that until check-in at the Radisson Hotel in NY. I believe that fee is excessive. Online consumers asked if fee is still 20. Why was I charged 96.?

Daniel of Olympia, WA December 31, 2008

Daniel of Olympia WA (12/31/08)
Arrived at my pricline booked Wingate at Wyndham hotel at 2 pm. Was told to come back in two hours as my hotel room was not yet cleaned. Arrived at 4 pm and was issued my room key. Grabbed a massive amount of luggage and went to my room. Opened the door and the room had not been cleaned. The beds were torn apart and trash was everywhere. I called the front desk and they said they would send someone to clean the room. I told my kids that we would go to the pool until the room was clean. Went to the pool area and the pool was shut down for maintenance. So we sat in the hotel lobby for about an hour.

I then went up to the room and no one had even started cleaning it. I knew that I was in a bad position as priceline does not refund for anything. The hotel staff knew this as well. I gave up on this hotel and priceline. I went and booked a room at the Holiday Inn across town. Priceline offered me a ten dollar credit on a future purchase in response to my claim for refund.

Priceline can keep their ten dollar credit as I will never use their site or service again. I had used it over 50 times in the past, but the hotels treat you different as a priceline purchaser. With no respect at all. Lost over a hundred dollars and had to book another hotel room at a higher rate.

Julie of Pentwater, MI December 17, 2008

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