Complain about a product or service

Priceline - Hotels

Judy of Strathroy, ON January 27, 2009

Judy of Strathroy ON (01/27/09)
On January 17th, 2009, I bid for a hotel room, for that same night. Despite changing the star rating, and the area that I desired to stay, all responses came back with try again. When there was no other changes available (other than a one star rating), I stopped bidding. About a week to two weeks later I received a online survey requesting I complete how our stay was at the Marriot Hotel. My husband immediately called, to explain that there had been no acceptance from priceline. They will not credit back our credit card, saying that they see the same computer screen that we see, and there was an acceptance. I did not get any acceptance at all, they don't believe me, so, I will be forwarding a complaint to Mastercard to give us back the money Priceline stole from us.

Approximately 50.00 taken from my Credit Card, no acceptance, while bidding for the hotel.

Brian of Benton, KY January 26, 2009

Brian of Benton KY (01/26/09)
We called to make a reservation 12-24-08 at the Sleep Inn in Sevierville Tennessee for December 25th-27th. We got the number from the internet not knowing it was Priceline, but made a reservation. When they gave us the confirmation number they also gave us the telephone number for the hotel. We cancelled the same reservation within 2 hours by calling the hotel to tell them we were cancelling and they said they would take care of the cancellation.

A month later a charge for the full reservation shows up on my credit card statement and when I called they said they had not received any type of cancellation and we would be charged for the entire stay. I asked them for a copy of my records and they said they did not provide records, nor would they provide me a mailing address to protest the charge in writing. I asked Joel (the phone representative) where they were located and all he would say was we are in the U.S.A. !!

I next called the Sleep Inn in Sevierville and they acknowledged that they did receive the cancellation as we stated, but that Priceline was who we would have to deal with. Their spokesman, Lauren stated that she also couldn't provide me any additional information due to privacy issues with Priceline. She did say that they did not charge Priceline anything for our cancelled rooms. I next called Priceline back to inquire about any charges they had to make and they said that Sleep Inn charged them the full rate and they would therefore have to keep the charges on my credit card.

191.87

Perry of Palm Springs, CA January 20, 2009

Perry of Palm Springs CA (01/20/09)
Price Line asked for a bid on a hotel of which they listed about 8 hotels names in the category. I put in price that was accepted for another hotel of lesser quality and amenities. I had 2 offers for the same hotel at 9.00 less per night than Price Line provided.

The economic damage is approximately 50.00 of overcharge for the hotel and taxes

William of Galloway, NJ January 13, 2009

William of Galloway NJ (01/13/09)
I called priceline on 1/12/2009 to inform them that I was unable to take the trip due to extreme curcumstances. I was told that the hotel does not give refunds, I then called the hotel (sheraton gateway hotel-atlanta airport) and was told 'they do not collect funds until customer checks in and that priceline keeps funds until you do so, call priceline back'.

I called priceline back and now I was transfered to there customer relations department, I got a recorded message saying 'I am unable to here you, this call will treminate in 30 seconds'. This happened 3 times. I purchased travel insurance thru priceline also. I would like the hotel and rental car portion of the trip to be refunded. I paid a total of 1,005.55.

Marsha of Bothell, WA January 9, 2009

Marsha of Bothell WA (01/09/09)
I booked a hotel room at the Comfort Inn in Kirkland, WA on 12/19. I did this from the Washington Hotels website. Within the hour I canceled the reservation on the website after learning they do not allow small dogs in their rooms. My January credit card billing now shows a 25 fee for using the HBC Hotels website. I cannot find a phone number for priceline that connects to a human being. How do I get this charge removed? Marsha Christensen

There is no text on the Washington Hotels or priceline website warning users that a 25 users fee will be charged. I believe it is illegal to take money from customers that they have not agreed to pay.

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