Complain about a product or service

Priceline - Hotels

Linda of Fairfax VA (01/01/09)
Priceline charged 96 fee. I thought it was a hotel fee. Found out it was not. Hotel would have cost 618 for 3 nights. I was charged 714 by Priceline. 96 is Priceline fee. I did not know that until check-in at the Radisson Hotel in NY. I believe that fee is excessive. Online consumers asked if fee is still 20. Why was I charged 96.?

Daniel of Olympia, WA December 31, 2008

Daniel of Olympia WA (12/31/08)
Arrived at my pricline booked Wingate at Wyndham hotel at 2 pm. Was told to come back in two hours as my hotel room was not yet cleaned. Arrived at 4 pm and was issued my room key. Grabbed a massive amount of luggage and went to my room. Opened the door and the room had not been cleaned. The beds were torn apart and trash was everywhere. I called the front desk and they said they would send someone to clean the room. I told my kids that we would go to the pool until the room was clean. Went to the pool area and the pool was shut down for maintenance. So we sat in the hotel lobby for about an hour.

I then went up to the room and no one had even started cleaning it. I knew that I was in a bad position as priceline does not refund for anything. The hotel staff knew this as well. I gave up on this hotel and priceline. I went and booked a room at the Holiday Inn across town. Priceline offered me a ten dollar credit on a future purchase in response to my claim for refund.

Priceline can keep their ten dollar credit as I will never use their site or service again. I had used it over 50 times in the past, but the hotels treat you different as a priceline purchaser. With no respect at all. Lost over a hundred dollars and had to book another hotel room at a higher rate.

Julie of Pentwater, MI December 17, 2008

Julie of Pentwater MI (12/17/08)
The company falsely advertises the amenities of certain hotels and when brought to their attention they only state we can not guarantee any amenities. After booked, they refused to change or to correct the fault. The hotel acknowledges Priceline 's false advertising and inaccurate portrait of the hotel, yet states they can not do anything about it. When Priceline was contacted they said quote it is what it is and declined to fix.

This caused our family to be forced with the bill for several hundreds of dollars in addition the the cost of the hotel we had to book to acquire the amenities we were originally promised.

Debbie of St Petersburg, FL December 17, 2008

Debbie of St Petersburg FL (12/17/08)
We were looking for a 4* or above hotel room in Orlando, FL. My husband put a price in for a 4* or above room and it confirmed our reservation at a 1* dump! My husband immediately called and they tried to tell him that he clicked the 1* button instead of the 4* (which are not even close to each other). The hotel they reserved us at could have been gotten online through their direct website for about 20 less a night than what the price was my husband put down.

Basically, Priceline is a fraud! They aren't willing to cancel our reservation due to their error without a cancelation fee (one night's stay). All we wanted was a nicer, cheaper place to spend with our kids for Christmas. That's why he put down a 4* hotel or higher.

We don't have a lot of money, that's why we decided not to fly to in-laws for Christmas this year. If we didn't care about the money, we wouldn't have even looked to Priceline. Again, we just wanted to make this Christmas special for us and our 3 teens (one going off to college next year). Now, with Priceline putting us in a dump and telling my husband that he lied and not giving us a full refund, we may not be able to have that nice Christmas with our kids.

Kevin of Richardson, TX December 17, 2008

Kevin of Richardson TX (12/17/08)
For the first time ever I attempted to use Priceline to book travel. On 26-Sept-08, I attempted to book a hotel stay for a specific hotel Priceline and after my search for a hotel it responded that my transaction was done, it returned a different hotel than that one I requested and told me that my transaction was complete. I contacted Priceline on several occasions to cancel the transaction. I also contacted the Hotel that Priceline selected for me and cancel my stay in advance (which was accepted).

A month later I was billed by Priceline through my credit card company and I cannot get my money back. I have searched the internet and I looks like many many Americans are getting scammed by Priceline. How can they be stopped?

My damanage is 99.91, but a feel that this is much much larger of a problem and many people are suffering from their sneeky process. Help!

Carolyn of Coral Springs, FL December 16, 2008

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