Complain about a product or service

Priceline - Hotels

Carolyn of Coral Springs FL (12/16/08)
I went on line at 1155 am to use price line negotiator I thought that I was capable of negotiation it went straight though to book the hotel and said it was 352.98 dollars I couldnt negotiate I then called price line and attempted to cancel at 1158 within 3 minutes they told me I cant cancel and if I do they will charge me 176.49 cents for a 3 min mistake. They could refund which you know they can do it they refunded the the other 176.49 cents of the bill. They said policy. Yes there policy stats this but I made a computer error and would not be calling within 3 minutes of booking time to ask for there assistance to help assist me in re booking and capability of negation now I am out of 176.49 for three minutes of their time. Is there corporative office cleaning up. How can I get my full refund?

it is christmas and now i have no money no hotel and a debt to pay to price line,com

Paul of Atlanta, GA December 15, 2008

Paul of Atlanta GA (12/15/08)
On November 26 I attempted to bid for a 2.5 star hotel room in Charlotte, North Carolina, University Area for the dates of January 8 and 9, 2009. When I bid a certain amount, Priceline mandated that I change the itinerary of my trip in order to receive a chance at a second bid. I had no choice but to increase my bid amount and reduce the number of room nights from my desired two, to only one. I was successful after another attempt and obtained a room for January 8, 2009 at The Courtyard by Marriott Charlotte, University Area.

Priceline then offered me the option of adding room nights to my reservation at the same price. I opted to add the room night of January 9, 2009. When I selected an additional room night, Priceline denied its own offer. I spoke with two customer service employees and two supervisors in an attempt to rectify this unfortunate situation. Priceline would do nothing on behalf on the consumer. I received an email from Ms. Katie L of Priceline Executive Offices stating that they wished to speak with me directly by phone. I responded to the email thanking them and briefly describing my customer service issue.

Instead of a phone call I only received another email from Ms. L refusing to assist me in any way with this issue. I had the opportunity to speak with Ms. Lisa G, Senior Vice President of Customer Service And Operations at Priceline. I was grateful to be able to have the opportunity to share my customer service issue with Ms. G. Unfortunately, she refused to rectify my recent dispute in any way, shape or form. Ms. G insisted that a Priceline offer to extend a room stay is not guaranteed and is nothing more than taking another chance. She clearly said this was spelled out in the documents they provide.

I was suspicious so I carefully inspected the copy of the web pages sent to me by Priceline including the area that offers an extended stay at the same rate. There is no such verbage or disclaimer of any kind on either the confirmation page which includes the extend your stay hyperlink text or on the pages that it links to. I therefore content that the extend you stay option is a misrepresentation be it accidental or deliberate. I am happy to furnish copies of these pages to Priceline or Consumer Affairs.com at your request.

I am seeking one of the following settlements: 1. A full refund of 67.44 or 2. An additional room night at the same hotel property for the night of January 9, 2009 for the amount of 67.44 or 3. A downgrade to two consecutive nights at any 2.5 star property in the Charlotte, North Carolina University area for the nights of January 8 and 9, 2009 at the same price per night. or 4. An immediate credit to my credit card of 35.13 in order to make up for the price difference between the Priceline price and my out of pocket expense.

Carol of Rocklin, CA December 5, 2008

Carol of Rocklin CA (12/05/08)
On August 24th, I went online to Days Inn web site to reserve a room for the week from August 25th to the 29th. I had stayed there the previous week a few nights and liked the place. I paid 42 for the room plus taxes etc. When I brought the cost up for the North Highlands Days Inn, I saw that it was 49.99 plus taxes. I had never used priceline before but wondered if perhaps I could get a room there for the same price I had paid the week before as I had noticed many rooms were left empty overnight.

I got on priceline and put in the hotel I wanted and proceeded to click the check button. Within a few minutes, I got a response back from priceline that they found a motel but it was not the one I had asked for. It was in a different area where I do not know. I immediately called priceline and the hotel and tried to cancel. I was told priceline does not cancel. I find it very hard to believe in this day that something cannot be cancelled when I called within 5 minutes of my transaction.

I called discover that day and again the next day to dispute this charge but the charge had not been put onto my credit card yet. I called again last Friday and put the charge into dispute. I did not use the motel. I am asking for a credit on my card. I will never use Priceline again and from what I have now read, they are losing many customers because of this. I find it hard that all these complaints did not get resolved.

I ended up paying for the hotel but never went there as it was not in the area I wanted.

Rosemary of Cockeysville, MD December 3, 2008

Rosemary of Cockeysville MD (12/03/08)
internet decription & photo said room had whirlpool, king size bed, 2 balconies, wet bar with seating, 2 flat screened tv's when we got in the room it had none of these things. hotel said they didn't book this type of room thru priceline. we then called priceline & the people we talked to said they had no supervisor there & there was nothing they could do. the girl kelly was nasty & hung up

Joel of Mooresville, NC November 22, 2008

Joel of Mooresville NC (11/22/08)
Their HAVE TO BE ACCEPTED PRICE is higher than the published rate at the hotel, and they can't do anything about it. Absolutely horrible. Never use Priceline.

Fran of Reedville, VA November 19, 2008

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