Complain about a product or service

Priceline - Hotels

Ginger of State Center, IA February 3, 2009

In Dec. of 2008 my son was graduating from college. I went through Priceline website to make motel reservations for 2 rooms at a Super 8 in Pella, IA. My grandchildren would be staying with us so I made sure the motel had a pool, at least according to Priceline's websight. When we arrived at the motel I was informed they did not have a pool. I said my grandchildren really wanted a pool. The person behind the counter said no problem and he even called another motel to see if they had a pool, we decided to go to another motel. Again the person behind the counter started typing into the computer and said everything was taken care of and my credit card would not be charged for the reservation. So we went on our way.

Now my credit card arrives and they have charged for the Priceline reserveation. I first called the Super 8 in Pella, IA, was told I would have to talk to the manager and was told what her hours were. After talking to the very rude manager I was told I would have to call Priceline. I called Priceline and was told that the Super 8 would have to credit Priceline back and then it would be taken off my credit card. Called back the Super 8 and they said they would look up the date and get back to me. Before they could get back to me I received my bank statement and found that Super 8 had charged my debit card for the same room that I was being billed for through Priceline. I went back to the Priceline site and guess what they had taken the pool for that Super 8 off the website.

Now both Priceline and Super 8 say it was never there. I then called the Super 8 complaint department and tried to explain all this to them. They gave me a referance # for my case and said I would have to call Priceline again because it was their problem since their site is the one that said they had the pool. So I again called Priceline and a gentleman by the name of Nick again told me that the Super 8 in Pella, IA had to credit Priceline back before they could do anything.

I again called the Super 8 in Pella and said I was also charged on my debit card for the same room. The very rude manager said that she had not had the time to look into the records yet. I informed her that I had talked to my Uncle that was a Lawyer and if she did not "take the time" to find the records he would be getting in touch with her. She informed me that Super 8 did not charge when you did not stay there. After 3 weeks of going back and forth the Super 8 did finally credit back Priceline and did credit back my debit card. So you would think that would be it right? NO now Priceline says that they will not credit my charge card because their website did not say they had a pool. So looks like Priceline gets to pocket the money. I just wish I had seen this site before I booked with Priceline. I would never have done it. I promise I will tell everyone I know about it now.

Jason of Lafayette, IN February 2, 2009

Jason of Lafayette IN (02/02/09)
The company falsely advertises the amenities of certain hotels and when brought to their attention they only state we can not guarantee any amenities. After booked, they refused to change or to correct the fault. The hotel acknowledges Priceline 's false advertising and inaccurate portrait of the hotel, yet states they can not do anything about it. When Priceline was contacted they said quote it is what it is and declined to fix.

This caused our family to be forced with the bill for several hundreds of dollars in addition the the cost of the hotel we had to book to acquire the amenities we were originally promised. no pool, only booked for the pool!

Judy of Strathroy, ON January 27, 2009

Judy of Strathroy ON (01/27/09)
On January 17th, 2009, I bid for a hotel room, for that same night. Despite changing the star rating, and the area that I desired to stay, all responses came back with try again. When there was no other changes available (other than a one star rating), I stopped bidding. About a week to two weeks later I received a online survey requesting I complete how our stay was at the Marriot Hotel. My husband immediately called, to explain that there had been no acceptance from priceline. They will not credit back our credit card, saying that they see the same computer screen that we see, and there was an acceptance. I did not get any acceptance at all, they don't believe me, so, I will be forwarding a complaint to Mastercard to give us back the money Priceline stole from us.

Approximately 50.00 taken from my Credit Card, no acceptance, while bidding for the hotel.

Brian of Benton, KY January 26, 2009

Brian of Benton KY (01/26/09)
We called to make a reservation 12-24-08 at the Sleep Inn in Sevierville Tennessee for December 25th-27th. We got the number from the internet not knowing it was Priceline, but made a reservation. When they gave us the confirmation number they also gave us the telephone number for the hotel. We cancelled the same reservation within 2 hours by calling the hotel to tell them we were cancelling and they said they would take care of the cancellation.

A month later a charge for the full reservation shows up on my credit card statement and when I called they said they had not received any type of cancellation and we would be charged for the entire stay. I asked them for a copy of my records and they said they did not provide records, nor would they provide me a mailing address to protest the charge in writing. I asked Joel (the phone representative) where they were located and all he would say was we are in the U.S.A. !!

I next called the Sleep Inn in Sevierville and they acknowledged that they did receive the cancellation as we stated, but that Priceline was who we would have to deal with. Their spokesman, Lauren stated that she also couldn't provide me any additional information due to privacy issues with Priceline. She did say that they did not charge Priceline anything for our cancelled rooms. I next called Priceline back to inquire about any charges they had to make and they said that Sleep Inn charged them the full rate and they would therefore have to keep the charges on my credit card.

191.87

Perry of Palm Springs, CA January 20, 2009

Perry of Palm Springs CA (01/20/09)
Price Line asked for a bid on a hotel of which they listed about 8 hotels names in the category. I put in price that was accepted for another hotel of lesser quality and amenities. I had 2 offers for the same hotel at 9.00 less per night than Price Line provided.

The economic damage is approximately 50.00 of overcharge for the hotel and taxes

William of Galloway, NJ January 13, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |