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Priceline - Hotels

Andy of Garden Grove, CA (05/09/06)
I made an offer with Priceline.com for a hotel.   They accepted my offer, but didn't let me know.  They never called, emailed or senet me an itinerary, so I didn't know they accepted my offer.  However, they charged me 156.92 for a room I didn't stay in.

I called Priceline to have the problem resolved but they said there was nothing they could do for me and that it was my fault.  The customer service representative was rude and unhelpful.

Kelley of Hernando, FL April 7, 2006

Kelley of Hernando, FL (04/07/06)
Priceline hotels gives the option to "name your own price" for a specific area.  I clicked a specific area, named a price, it was not accepted so the next option is to increase your price.  However the system does not LET you do that, you HAVE to change or accept another AREA for that option to work. 

The only way I would increase my offer is to stay in a location that was closer to my destination.  The sytem is rigged.

Debra of Louisburg, NC March 30, 2006

Debra of Louisburg, NC (03/30/06)
I booked a room for my daughter and her girlfriend for three nights on Hilton Island, SC for spring break. They drove 5 hours to get there only to be told they had no room reservations. My daughter showed the clerk her receipt and the clerk called Priceline.  The Priceline rep told my daughter that sometimes the hotels overbook and that's not their fault.  He said he was sorry for her inconvenience. When she asked if he was going to help her get a room, he said he couldn't but would return the money.

The hotel clerk took the phone from my daughter and told the rep that they (Priceline) had better get their act together because my daughter was the third person that day that this had happened to. The clerk also told my daughter that had Priceline made the reservations the day I booked them the room would have been available.

This is terrible business and put my daughter and her friend in grave danger as she didn't know the area and it was dark.  

Priceline demands we stick with the contract no matter what happens, don't they have a responsibility to do the same?

Paul of Portland, ME March 12, 2006

Paul of Portland, ME (03/12/06)
I have been a loyal customer of Priceline for a few year and for the most part I have been satisfied.  I purchased a room in Kissimmee, FL for myself, wife and daughter.  This time I purchased travel insurance because I thought I might have to postpone the trip by one week for work considerations.  Priceline will not honor the insurance because the cancellation does not involve an illness.

So I am out 248.  I know this pales in comparison to most people screwed over by this company, but it's money they get to keep for a product that isn't going to be used.

Adeline of Bell Canyon, CA March 5, 2006

Adeline of Bell Canyon, CA (03/05/06)
I booked a hotel through Priceline.com in Delhi, India. When I arrived, the hotel was overbooked and no room available. They shifted me to another hotel which was substandard; no food in the hotel, no working telephone, no business center. Breakfast was to be included in the original hotel. The price was only 10 less than the premier resort hotel.

Priceline is siding with the hotel in that I was a no show. I was not a no-show; my flight arrived 2 am of the next morning.  I am extrememy disappointed that Priceline is doing nothing about this. 

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