Complain about a product or service

Priceline - Hotels

Marc of Grande Prairie AB (03/04/09)
My wife and I booked a holiday to Palm Springs for two weeks. I went on Price Line and booked the rental car, the week the we are about to depart my wife was gathering up the travel information and noticed I had book the car for Feb instead of March. I called Price Line and they explained their policy of no exchanges or cancellations, I asked them if they could give me a credit as I still need the car, a definate NO.

For a company that speaks of customer service there certianly is NONE. I then decided to call AVIS the company that the rental was through only to discover that they did not recieve any payment from Prince Line, they don't get paid until the car gets rented. Once again I tried to ask Price Line to reconsider, they of course say they are sorry I'm not happy but NO DEALS.

I understand that it was my error however any company with a hint of customer service would want to help you out especially when they have your 880.00 (Amercian currency) and have supplie you with NOTHING. People have to be aware of this type of company, if they talk the customer service talk they need the back it up with service not lip service.

We are out 880.00 and now have called a car rental copany direct and recieved a slightly better rate, now our car rental will be over 1700.00 for the 2 weeks.

Jian-Ming of Minneapolis, MN March 2, 2009

Jian-Ming of Minneapolis MN (03/02/09)
I booked a hotel via Priceline between June 22, 2008 and June 25, 2008 at Boscolo Tower Hotel in Bologna Italy. The total cost was 679.90 for two rooms inclulidng tax. However, the hotel charged me Euro 196.51 (307.11) at the time of checkout. I have contacted Priceline at least five times aobut this, but received no response after each contact with the customer service of Priceline.

This resulted in my financial loss and emotional harm.

Ruth of Airdrie, AB March 2, 2009

Ruth of Airdrie AB (03/02/09)
We booked 3 nights,with 2 rooms at the Howard Johnson Express Inn in Lethbridge, Alberta. We are not in need of these rooms. We gave Howard Johnson a month notice for cancellation. We talk to agent (Amelia), she cancelled one night but would not cancel the other nights, as it was up to the hotel to do so. The hotel would not honor this because it was through Priceline.com. There was no indication on my receipt of any penalty for cancellation. I find this very unacceptable as Priceline.com is reprensenting Howard Johnson, which is on both parties very POOR customer service.

I understand [they] are a very large company and I am a very small potato in this very large company. But if it wasn't for all the small people there would be no large company. I feel as a consumer that everything should be honored and upheld. That consumer satisfaction should be a prority. That we should not have to BEG for company to do the right thing. I feel [they] should do the honorable thing and cancel our rooms with no question ask.

Pam of Millville, UT March 2, 2009

Pam of Millville UT (03/02/09)
I booked a hotel room through Priceline.com at 11pm the day before we were planning to travel. The website stated that my deadline to cancel the reservation was at noon that day. It was already past the deadline to cancel when I reserved the hotel room, but I had every intention of using it so I booked it anyway. We left home at 1:15pm the next day and had car problems less than 30 miles from our home, so we had to turn back.

I immediatly called Priceline to see if I could get a refund for a room I was now unable to use. I started calling them at 2pm. It took about 20 minutes to get a person on the phone. All I heard was I'm sorry but policy, policy, policy. I asked for a supervisor and got the same thing. I told them that I would never use them again and they didn't care at all. I got ripped off for a total of 71.09.

I also called the Best Western at Lake Powell, where my reservation was, and they refused to cancel the reservation or issue any kind of refund. I will never go there again either. I hope that this complete lack of service comes back to bite them. Sometimes unforseen things happen and a good company would make exceptions. I will never use Priceline again and I plan to tell as many people as I can to stay away from them.

We lost 71.09.

Brooks of Altamont, IL February 26, 2009

Brooks of Altamont IL (02/26/09)
Dear brooks, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with our service regarding your reservation at the St. Louis-days Inn Lindbergh Boulevard. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. We once again apologize for any inconvenience. Sincerely, Pradeep C. Customer Service Specialist

Cathy of Marshall, IL February 25, 2009

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