Complain about a product or service

Princess Cruise

Carl of Nashville, TN February 9, 2009

Carl of Nashville TN (02/09/09)
food was bad, room not clean, internet was included in the room i booked, anyone reading this note, u s federal law states if you pay for goods or services with a credit card and you dont get what you paid for and you try in good faith to resolve the issue with the provider of the goods or services you might have the right to no pay for the portion of goods or services you feel you did not receive, contact your credit card dispute dept and read the diclcosure that comes with all credit cards

Vladimir of West Warwick, RI January 1, 2009

Vladimir of West Warwick RI (01/01/09)
I had great trip on Caribbean Princess, but last night my lEATHER- SUITCASE somebody break. I had problem to take my goods by one suitcase-wheel. That leather suitcase cost me 210.00. I wont compensatory damages. I able to send by E-mail fotos of suitcsse with breaken wheel sistem. with damage

Kathy of Escondido, CA November 24, 2008

Kathy of Escondido CA (11/24/08)
My husband and I purchased a cruise a year in advance to go to China thru Princess Crusie Lines. Thirteen days prior to leaving i had an accident and had to have emergency surgery for a spinal cord compression. We have tried everything with letters and phone calls to see if Princess would work with us, to give a voucher for future travel.

They were able to fill our room because our friends whom we were to travel with went ahead with their travel and found the room to be booked. My husband had worked for 32 years as a Firefighter and i was booking this cruise for his honor of retirement.

We paid over 4,500.00 for this cruise and Princess said that we were short a few days of getting a refund!!! This is alot of money to not get any refund or voucher. They still had the opportunity to book the room out, as they obviously did. We did not buy the insurance but were never told that they offer no refund at the time of being offered the insurance. However, with at least two weeks before the ship left we think they they should offer us some sort of restitution. They have left us no recourse but to get an attorney.

Robert of Paragould, AR November 20, 2008

Robert of Paragould AR (11/20/08)
I purchased a New England/Canada Cruise for my wife and myself in September. We purchased the insurance, which we thought would cause us to be reimbursed if we missed the cruise through no fault of our own. We also purchased our airline ticket through Princess (even though it was 30% higher than available rates) because we were told that if we purchased our tickets through Princess, our air fare would be covered if we were unable to get to the ship.

We arrived at the airport on time and boarded the first leg of our flight. After boarding we were told there was a problem with the airplanes tire and it had to be replaced. For the next several hours we made repeated calls to Princess, Delta Airlines and Berkely, the insurance carrier to try to work out a way we could make the cruise. All to no avail. After filing claims with the insurance carrier and repeated conversations with Princess customer service, all we could receive was a 75% credit on a future cruise.

There was no provision to include the airline in any settlement. We talked to Delta, but their represenative said since the tickets were purchase through Princess and not by us, they could not help us, which makes sense. I have spent at least 20 hours trying to negotiate a fair settlement over the phone, but it seems Princess has a take it or leave it mentality.

For us to receive any kind of service for our loss, we will have to spend at least another 1,200 for an equivalent cruise. This is a poor way to do business with the pubic and people need to know what kind of company they are dealing with before they find theirselves in the same situation we found ourselves in.

Deborah of Watkins Glen, NY November 10, 2008

Deborah of Watkins Glen NY (11/10/08)
02/24/2008 - New Emerald Princess. Annual cruise for us. My husband got very sick Influenza A (worst one possible). We purchased the travel protection. Berkeley Care covered medical expenses after our insurance then only a percentage off from that. We have asked for reimbursement for my husband's cruise since he was out of commission for 5 days of our 10 day cruise. No food, no entertainment, no pool side, no shore excursion, and no kind of reimbursement from princess. What good is the travel protection and princess?

My husband is never sick and he was sick for a good 3 months after coming home.

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