Complain about a product or service

Quality Inn

Sholanda of Washington NC (09/30/08)
On 9/12/08 my family and I went to the front desk of the Quality Inn in Asheboro,NC and proceeded to let the front desk attendant named Kathy that a family friend booked us a room there for the night and asked her if it would be ok if we looked at the room before we checked in and she said sure follow me. We got to the room and from the initial view of the room it looked fine but we soon saw that it was roach infested. She immediately told us that the motel has had a bad problem with roaches for some months and that theyve had to call pest control out there several times already to try and rid the problem but theyve still continued to have a problem with an infestation and she apologized severeal times for the inconvenience. She asked my husband to come to the office because she was going to give us a discount and get us into another room.

We moved to another room and not right off the bat did we see any roaches but eventually by the time we started getting up getting dressed that morning there were roaches and we checked out, which we were only booked for 1 night initially anyway. The rooms appeared to be clean in appearance upon first sight but the roaches came out and it was a disaster because we then had to scurry around the room trying to throw our belongings in our bags and het outta there.

In the first room she put us in , she came in with a flashlight and a ziplock bag because she said she wanted to put as many as she could catch in the bag to show the manager that there was indeed still roaches even tho as she stated that the pest control had just came out the day before according to her and she also told us the name of who to call and complain to because she said that she couldnt believe how many it still was crawling in various places such as the refrigerator, under the microwave, and the walls along with there being roach eggs just lying around as if the room hadnt been thoroughly cleaned around those areas.

The event planned the following day was my brothers wedding and I was supposed to be happy but instead I was upset at what occurred beforehand. We had to deal with being moved into what was supposed to have been a better room that turned out to be just like the first room we were put in. It was a disappointing and upsetting experience because we will never stay there again and we are going to tell our friends and families to never stay there either.

I contacted the manager/owner of the establishment and proceeded to let him know of our experience at his motel and he expressed an ugly attitude with me that further let me know that we would never stay there again because he cut me off mid sentence to tell me that his front desk attendant gave us a discount on the room and that was all he could do. I informed him that my home has never had a roach problem and that I thought it was bad business to not care whether his guest are comfortable or satisfied with the service of his motel and then I asked him who else I could talk to about our satisfaction with their service. He then asked me what Id like him to do and I proceeded to tell him since this was a problem we had due to his place of business that I felt it fair on his part to pay for the cost of the pest problem we incurred due to his motel conditions and he then told me to get the pest control people out to my home for an estimate and when I got that estimate to send it to him and he would send payment to them for us to get the problem and service taken care of and I did just that and let some days go by and called him to confirm that hed gotten it and he said yes thank you my attorney and I received it but I cant do what I told u before because my attorney told me not to pay that amount ($125) but we could only pay $25. He then said goodbye rudely which I didnt appreciate because I wasnt finished speaking so I said excuse me before he hung up and proceeded to let him know that I would be filing a complaint and once again he said thank you and hung up on me.

As a direct result of staying there, and I say DIRECT RESULT because we have never in the 4 years weve been in our home have had a problem with ANY bugs,roaches,or anything and now we had them in our luggage and vehicle which was terrible! We went from never having a pest problem AT ALL to seeing them falling out of our clothing as we unpack inside and having to take our luggage outside and shake our remaining unpacked clothes out. THAT WAS THE MOST EMBARRASSING THING IVE EVER HAD TO DO ALONG WITH HAVING PEST CONTROL DRIVE UP TO MY HOME.

Kim of New Westminster, Canada (09/07/08)
My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening large groups of young adults and youth were drinking and using drugs on the shared patio that was outside our room. We called twice the first night (once at 2am and once at 4am) to explain to staff that the group was loud.

The second night we called staff again - the group continued to party. When we called the manager after our stay she was oppositional and explained our complaint never reached her desk (she does not check the evening file and the staff do not report evening complaints to the day management).

We received our bill and assumed our stay had been credited - it had not. We have stayed at Quality Inns across the US (19 states in all) attending large festivals - this was the worst stay of all - avoid it if you can. The manager explained that it was our fault for not being asked to move rooms (an option that was never presented in a hotel we were told was fully booked). Regardless, the manager told us we should have stayed at another hotel. Next time we will.

We stayed 2 nights - didn't sleep at all listening to youth and young adults drink and do drugs on the 2nd floor patio of the hotel .... they credited my visa for 1/2 of one night .... less than the price of a nice meal.

Mac of Coarsegold CA (02/12/08)
When I got to the Quality Inn in St. Louis, the heater didn't work, I froze all night. Then I didn't have hot water in the morning either! I caught a cold, was miserable the whole trip to a court hearing. The hotel was in extremely bad shape!!

I was ripped off and unable to do anything about it due to my schedule there. I got there after midnight, and had to be downtown at 10:30am. No shower! I would have been better off staying in the airport lobby!

R. of Round Lake IL (11/28/07)
After driving all day, on Sept 1st, we got to this hotel in Hendersonville, NC, around midnight. A big hotel with a nice large lobby, with water fountain inside the lobby. Looked nice so we went to the front desk where we were told by the lady manager that she only has ONE room left. We were very tired so we took the room.

In the light of two very weak light bulbs, the room looked old but since it was so late and we were so tired, we went to bed. In the morning with the help of the day light, we noticed a lot of MOLD on the walls, the carpet was riped, the wall paper was coming off the walls, the paint was pealing, the bathroom was dirty, etc, etc. We went to complain to the front desk, the clerk called the manager on the phone and she told him that if we didn't like the room, we should have complained the night before. The night before ?? at midnight when she told us this was the only room left ???

The clerk knew we were right, he was very nice but there was nothing he could do since the manager did not care. However, he gave us 10 % off the room rate, which was around & 115.

But this wasn't the point, we were not looking for 10 or 40 % off. We wanted the management to acknowledge how bad the room was. The room had a sign / note on the bed and on the table 100% CUSTOMER SATISFACTION GUARANTEED ! ....... Of course I took it with me to the Front Desk and it meant NOTHING to them.

Consequences or physical damage resulted ? you are asking....

How would you like to pay over $ 100 per night and sleep in a MOLD contaminated room, with dirty bed linens (who knows how many and what kind of people slept in that bed and used the linens ???

I still feel dirty only thinking about that night. Please understand that it was horrible. I would not let my cat spend time in that room or bed, much less a human being. We are talking about a major hotel chain, a international one in which people believed and trusted. Isn't that enough ? How would you like to risk your health and pay for it to ? I have taken several pictures of the room and the MOLD. I hope some one wants to see them. I would be more then happy to email them to you.

This should NOT happen to anyone. This is not your shabby, around the corner $20 a night motel ..... if you know what I mean. This is a HUGE International Hotel Chain. THIS SHOULD NOT HAPPEN and someone should care and do something about it !

Bernie of Galax VA (10/29/07)
Reservation was made for 9/29/07 thru 10/04/07 at a rate of $68.39. When I checked in I was informed that the rate would go to $104.36 due to the Furniture Market being in High Point, NC. I informed them I had reservations for these nights at $68.39 but under protest from me I had to check in at the higher rate or lose my reservation. I was gouged a higher rate even with the reservation knowing that I could not go some where else.

I was over charged $143.88.

Lue of Mesa AZ (10/19/07)
We called ahead to Kingman, AZ, for a non-smoking room. We arrived later in the evening, went in the room, realized it reeked of cigar/cigarette smoke. Being as my husband was exhausted from driving all day he fell into bed and immediately was out. I tried to air out the room by opening the door, to no avail. Then I tried opening a coffee filter to mask the horrid smell, also to no avail.

The night we stayed there was on October 6th and it was very cold in the room. The heating also was shut off. ( I asked the manager why when I called and he said they didn't turn on the heat yet because it was seasonal. (30 - 40 degrees wasn't considered cold enough evidently.) Finally at 12:30 A.M. I went out to our car and tried to get comfortable for the rest of the night,(worst night of my life, I about froze, but at least I could breath.)

Incidently, there was no water in the faucets in the motel room. My husband woke up at 5:00 A.M. and went to look for me. Then he went down to the office to complain, to no avail. Person at the desk was very rude.

When we got to our destination, I called the manager of the Quality Inn in Kingman twice before he decided to return my call. He gave me a run around and lots of excuses as not to refund our night's expense. We usually stay at Comfort Inns at least four or more times per year and would have this time, but didn't find one in the book we looked in. We really feel that we should have a full refund for our most uncomfortable night. The total cost of the room was $72.14. The cost was put on our Discovery Card and the motel will still have the number.

Tanya of San Antonio TX (09/27/07)
My husband and I stayed ath the Quality Inn in Norman, OK, on the night of Sept 16. The bed frame had a metal piece (support?)that protruded about 3 inches out from the bed but that was covered by the spread. I scraped my foot on the metal. When I called the desk to report the incident, the clerk came to look and offered me a bandaid. I asked to speak to the manager and was told he was unavailable. After much back and forth, Mr. Bob Patel called. He was quite rude, yelling at me and even accusing me of injuring myself in order to work some sort of scam on him. He finally let us move to another room, but he offered no type of compensation for our aggravation.

I registered a complaint with Choice Hotels web site. Have not yet heard back. Judging from the experience of others on various sites, I expect Choice to take no notice. I will however follow up with a letter to the CEO.

Denise of Maryville TN (08/15/07)
I recently stayed at the quality inn and suites by choice hotels in Johnson City, TN. the room was 80 bucks a night. when first arriving the room was supposed to be nonsmoking, yet it reeked of ciggerette smoke. The fold out bed had dirty sheets and a used condom wrapper in it. I called the front desk and told the young man working he said he was sorry. I had to ask to have someone come up and change the bedding and adress the smell of the room. He did change the sheets and offered air freshner.

The next morning we woke up to our Truck stolen out of the parking lot. We asked the night manager to please call the police for us and he handed us his cell phone and told us that it was out truck and that we need to call the police.(we dont know the area or the address). oh and Walter told us that he saw some youths out by our truck at 3in the morning. we asked him repeatly why he did not call the police and he had no answer for us. The police have now arrived and walter has left in his van. we gave the police our statement and the police leave and walter pulls back in, ok this does not look good to us.I had to wait for the very rude girls that work there to finish thier smoke and come back in to get a phone book from them. they acted disinterested and like this was a joke or something.

So i get home after renting a car one way so i was charged a fortune. And on Monday morning I contact the hotel because they did not event give me a discount. The manager would only talk to me through email and assured me that the would refund me the amount and then just charge me for one night at a discounted rate, which they did, but they then recharged my debit card 90.68 Im still trying to resolve this issue as i type.

I was informed that EVERY choice hotel is independently owned and operated and therfore you really have no recourse but to deal with the people that have screwed you in the first place, I will never stay at a choice hotel again

lets see, my truck, which im not going to get nearly what it was worth nor can i replace it for what im going to get for it. It was filled with stuff. the cost of the hotel, the cost of the rental car home and the cost of the rental now that im home,(inusrance only covers so much) Im sick to death over this.

Stacy of Oxford CT (08/10/07)
I made reservations for 3 nights at the Quality Inn Burbank, CA beginning 07/27/07. We booked a flight on Southwest Airlines to be arriving at 8pm on 07/27/07. However, the Airline was delayed and not able to take us to our Baltimore connection due to Baltimore air traffic issues. They booked us on a later flight to arrive at LAX that evening and proceeded to be delayed for 2 hours due to a weather front.

We missed the connection in Chicago to LAX and as soon as I was able to use my cell phone, called and cancelled the hotel for that night, since the only flight we could get was to Phoenix.

We spent the night at the Phoenix airport and arrived in Burbank 07/18/07. When we got to the hotel. The front desk manager yelled at me that we owe him for the night before. I explained that the flight was delayed and told him we called as soon as we could use our cell phones that we couldn't make it. He screamed at us that we should have made better plans. He then refused to allow us a room until we signed that we would pay for staying the night on 07/27/07.

We refused to sign anything and went to the Marriot. I received my Discover statement which shows a charge to the Quality Inn for 125. the room was reserved for about 92. This was disputed with Discover. I also make a complaint with the quality inn web sight but they have not responded. Of note, it took me 4 calls to reach the hotel, nobody answered their phone. I will never make reservations or stay at another Quality Inn or Comfort Inn or any of their affiliates in the future!

Charge or 125 on my Discover card. Services were not rendered. Additionally, we had to pay about 150 a night for staying at the alternate hotel without reservations. At least it was clean. BUT, we couldn't check in until 3pm, we were beat! and then kicked in the keaster!

Mark of San Jose CA (01/16/07)
Upon arrival to the hotel in San Simeon, CA, an asian lady ran my bank card at the front desk for our two day stay. She said that my card was not approved and that they would try again the next morning. I called my banks 800 number knowing that something wasn't right to find out that my card was ran 3 times and charged for double the amount, over $800 dollars.

I had to go behind the counter at the lobby and put a bank representative on speaker phone to explain to Amos what they did, which he did not understand. He assured me that he had taken care of it and my card would be credited back, but this was his excuse about the lady that charged my card for over $800 and said my card was no good, she is getting too old but I don't want to fire her because she has been here a long time!

I am still trying to correct my account and today I found out that they put another hold authorization of $60 on my card!! and denied doing so.

I had to spend much of my trip worrying about my card being overcharged and if my account would be overdrawn due to over $800 in charges. I had to spend much of my trip calling my bank and talking to Amos about what had happened to try to correct this issue. I am still calling my bank after the trip to clear up my account and have now found a $60 hold that was put on my account by the Quality Inn of San Simeon, and all I was told is sorry the lady that ran your card is getting old?

Anthony of Hewitt TX (07/10/06)
To Whom it May Concern We booked this hotel in May to stay in the Seaworld Quality Inn in San Antonio. We went to check in on Friday, July the 7 and was met with an unpolite attitude of I was about to give your room away because your credit card did not work. Even though we were not charging the bill to our credit card, we did call our credit company and verified that we had a sufficient balance on our card. So we informed the clerk(Jina) that we were paying cash and so she rung up a total of $235.60 for two nights with a pre-tax rate of 99.89 dollars a night.

Later on that night, other relatives came into town and complainted about the clerk(Jina) charging them the wrong amounts and she and another clerk gave them a refunds. So the next morning, I just wanted to verify we were charged correctly, so I asked the morning clerk(Carlos) if he could tell me what amount should I have been charged for my room(205). He looked it up for me and he says $212.80. So I informed him that we were charged $235.60 and he says do you have a receive because all room for our party was at a rate of 89.99.

I thought my wife had received a receipt, come to find out the lady did not give her one but we did sign the original. So they pulled out the original receipt and the desk clerk(Jina) had changed the 99.89 per night rate with an ink pen the 89.99 per night rate after we had signed the paperwork. She also manipulated the computer system to show that we only paid 212.60. So we ask to speak to the manager on that Saturday, July the 8, the manager did not find the time to meet with us. So we met with Jina and Carlo instead in which denial was the order of the day. So we checked out of the hotel and left with a very poor opinion of your hotel services in that particular area. I must say you have a beautiful hotel.

The rooms were clean and all other services were wonderful. But because of the clerks(Jina) dishonesty and the manager's unresponsive approach to a customers complaint, I will not stay in that hotel again.

Just to different in the rates and the mental stress of dealing with dishonesty and the lack of responsiveness of the hotel manager.

Stevan of Boynton Beach FL (05/22/06)
Reservations were made for a king downstairs room in Darien, GA. When we arrived, extremely tired, we were given a room that was dirty, had garbage outside the door that smelled, and had a refrigerator that didn't work. AFter showering, as I went to bed, I found a gecko in the bed with me. At that point I asked for a room change. They had only one room on the second floor. Nobody was able to help me move, which was a detriment to my heart condition. I did this, myself, in three trips up steps. Then I was in a freezing room. The air conditioner was broken and the whole front board was laying on the floor, knobs and all.

After no satisfaction from the front desk, I went back to the first room (fourth trip), pulled off the knobs from the air conditioning unit, and replaced them on my second floor room air conditioner in order to shut the unit. Then I finally got some sleep. The desk never helped me move, clean the room, change the room or fix the air conditioner or refrigerator...and charged me full price.

Kristin of Creston IA (05/22/06)
My son plays AAU baseball and was competing in Fort Dodge the weekend of May 20-21.We made a reservation by phone for a suite, due to the fact that I had my mother in law and 4 children travelling with us. Upon arrival the desk clerk was outside talking on her cell phone and told me she would be there in a minute. It took 5 minutes before she came in. I noticed a sign on the front desk that stated the hot tub was under construction.

I asked if the pool was open and she said yes. I had a written reservation that I had received by e-mail with me. She told me that the suite that I had reserved was taken but they would put me in another one which was the same type of unit. I agreed. When my excited children and I finally got to our room we opened the door and were appalled by what we saw.

I was told that it would be a 2 bedroom suite with a king, hot tub, queen and a pull out couch. What we had was two adjoining rooms without a door between them. There was a king size bed in one and a pull out couch in another. There was water damage noted above the hot tub and by the air conditioner. Neither remote for the t.v's worked. The volume on one did not work. The drain in the sink and bathtub were broken and didn't work. There were someones jeans and child toys behind the table.

I went to the front desk and asked where the suite that I reserved was. They told me they do not have any like that. I told him then I needed a cot for the room. He told me that would be a $10 charge. I gave him my written reservation and told him that if I had the room that I was quoted I wouldn't need the cot. He told me it would still be $10. I told them that we needed towels, the desk clerk told me she would throw some in the dryer and bring them down along with the cot. My mother in law and a couple other parents were sitting in the dining area conversing for a while when the front desk girl came over and told us that we couldn't sit in there. We asked where we could go and we were told in one room. Mind you there were 12-16 people sitting there. Although the night manager, desk clerk and bar girl were outside smoking, playing on the night managers computer and talking to people who drove up in the parking lot.

We dispersed and went down to our room expecting the cot and towels. It wasn't there. My children were in the room and I asked them if anyone had knocked. They told me that no one had knocked. My mother in law went down to the lobby and again asked about the cot. The night manager told her that he brought it down it wasn't his fault someone took it. He told her it was too late at night for him to go around knocking on doors for a cot. She then asked for pillows and blankets for the pull out couch. He asked her for what and when she told him he asked what couch? She then asked about the towels she was told there were no more towels. In the morning we got up and were getting ready and I noted my husbands Oakley sunglasses and my prescription glasses were gone. I asked all my children and tore the room apart. I found dirty socks, not ours, under the couch and food on the floor but no glasses. I went out to the front desk and told the girl. She told me there was nothing that they could do. I asked to speak to the manager. He told me that the only one that could get in our room was us. I then told him about the room mix up. He said sorry, what do you want me to do give you the room for free. I told him that I felt I should be compensated for misrepresentation of the hotel. He told me he would talk to the housekeeping staff but that is all he could do. I told him about everything the night before. He said Oh sorry. Nothing he could do. They took the cot off my bill and $20. That is all that I was compensated for. I will NEVER stay at another Quality Inn hotel or suite (hahaha). No suite to me. I also wrote the city of Fort Dodge about it.

My daughter had to go to another room and sleep. I lost $200 pair of Oakleys. They found my prescription glasses somewhere. The room cost me $136 and it wasn't worth a dollar. The manager was awful and not willing to work with anyone.

Tim of Green Bay WI (03/28/06)
The front desk at the inn in Madison, WI, was harrassing our children (10 years old) with threatening phone calls. When approached the desk employees became hostile and started slaming doors. When asked for management they tossed papers and pens at us. We call corporate which had no esculation policy for us. Management showed up late the next night and told us to leave without hearing the customers complaints. The desk employees made up stories and were trying to cover for a situation that they didn't handle correctly.

We drove home 3 hours late at night jeopardizing family safety. Jason Salus (General Manager) laughed at childrent that were having health problems and made comments such as 'if you are going to fake it, at least make it more believable. Very unprofessional.

Ben of Charlottesville VA (09/10/05)
Myself and 3 other employees went to a conference in Indianapolis on September 6th - 11th. I found this Hotel -- Quality Inn South in Indianapolis -- through Expedia. It had two stars and no bad reveiws. As soon as we checked in the hotel had a disturbing 'funk. We opened one of the two rooms we were given and couldn't stand in the room for more than 10 seconds. It seemed to have mold and toxic vapor resenating from the floor.

We amediatly went to the Lobby and got another room. While that room was being prepared we walked into the second room and had almost the same experiance but not quite as bad. We then got the third room and had the same problem as the second room. We were then told that the Hotel was booked, due to the conference we were attending, and we were stuck.

Since we are all guys we figured we would just suck it up. Throughout the stay the conditions got worse. The room I was staying in had a terrible leak from the AC unit and the floor was soaking wet. This allowed a terrible smell and vapor to fill the room. I was told they didn't have anyone to fix the leak. My lungs havent been the same since. The other room had a leak under the bathroom sink and the managment put a bucket under the sink to catch the water. That bucket then overflowed with water and flowed into the discusting floor. These were the major issues.

The minor issues were just the cosmetic and overall cleanleness of the Hotel. The towels, sheets, and covers were to gross to even talk about. There were holes and cracks in the baseboards and walls. The cable TV looked terrible but that didn't even matter because we didn't stay in the room very long. The only thing about the Hotel that was O.K. was the fact that they had wireless internet.

There could be possible respiritory problems resolting from having to sleep in a moldy room. There was also a lack of sleep do to the fact that the room was discusting which directly resulted in the lack of motivation and learning at our conference.

Jennifer of Virginia Beach VA (07/18/05)
On June 24, 2005, I had reservations to stay at the Quality Inn located in Nags Head, NC. I had made these reservations by phone over a month in advance in preparation for a wedding I was to attend that weekend. I spoke with the staff who stated I was able to reserve a room by giving them my credit card number. I did so and they provided me with a confirmation number.

On June 22, 2005 I received a call from a woman from Owens who stated the Quality Inn no longer existed but she would assist me with my reservations. The woman never stated that the Quality Inn was closed and implied that it would be the same hotel but under different ownership.

When I arrived to Nags Head on Friday, June 24, 2005 I found the Quality Inn was being completely renovated and a sign was attached to the front door reading Hotel closed. Owens Motel next door will assist with reservations. I was greatly disappointed when I discovered that Owens Motel was not to the same caliber of hotel as what I had made reservations for. That day I had to spend my time searching for a hotel that would be of suitable standards and have vacancy.

I was greatly disappointed with the way the closing of this hotel was handled. I was never called by Quality Inn staff to make me aware the hotel was closing. The only person that did call me was Owens Motel who made it seem I would be getting the same room I had reserved, instead of a motel of lesser quality and standards. I have stayed at many Quality Inns in the past and have been pleased however this situation was unacceptable and I will probably never stay in a Quality Inn in the future unless this situation is addressed and rectified.

I would like to speak to someone regarding the manner the closing of this hotel was handled. I also want to see how the hotel is going to compensate me for the inconvenience it caused.

Takeshi of Tucson AZ (05/20/05)
My mother, who was visiting from Japan, stayed in Quality Inn Canyon Plaza last summer as part of a tour sold by Open Road Tours (1-800-766-7117). This March, Canyon Plaza charged her credit card for her stay without her authorization even though she had already paid it as part of the tour.

The hotel sent us a letter after charging the card, claiming that Open Road Tour did not pay them. I called Open Road Tours and they confirmed that my mother had paid all the expenses of the tour in full amount through them and that they paid the Canyon Plaza hotel. When I called Canyon Plaza, they did not answer my questions and hung up on me.

I do not know whose claim is right, but the Canyon Plaza hotel charged my mother's credit card apparently knowing that she had already paid the tour company. The hotel's action to charge a customer as a weak, easy target for a quick wayout of a bussiness dispute is just unfair, and represents despicable business practice and ethic. Open Road Tour suggested that many other customers who participated in the tour became victims of this horrible practice.

My mother was charged about $110 unfairly (the bill she had already paid). Open Road Tours is sending us paperwork showing that my mother and Open Road Tours had paid all the billings, so that we can contest the credit card charge. We did not get any sincere responses from the Canyon Plaza hotel. My mother is in her 70s, this problem has caused emotional strees, waist of time and energy, and a series of overseas phone calls.

Barbara of Chelmsford MA (03/03/05)
I stayed at this hotel in Kissimmee, FL, for 3 nites. The conditions were deplorable. They could not provide me with extra pillows and I had to beg for extra towels. The filth on the floors, shower curtain and rugs were beyond belief. Management was useless and choicehotels.com was the same. they say they have a 100% money back guarantee but they don't stand by it.

After spending 3 nites in this hotel we moved and within a day everyone came down with the flu. I feel it is very likely the germs came from the unsanitary conditions.

Sharon of Oklahoma City OK (02/04/05)
We stayed one night in this hotel in Southaven, MS. A week later, I was checking my bank account online and discovered that the hotel had charged an extra $30 to my account. When I called to inquire about the charge, I was informed that the cleaning lady had said that I had a dog and had stolen the hotel towels. This is completely false. I kept trying to get in touch with the General Manager, Steve Hari, but had no success. I called the Quality Inn customer service center and filed a complaint. Almost a month went by, with no further contact from them. I finally received a letter, from the GM, stating that the charges were valid and, we look forward to serving your future lodging needs.

I have NEVER stolen hotel towels and did NOT have a dog with me. This charge is completely bogus and unfounded.

Ray of Kalamazoo MI (12/28/04)
My children and their cousins experienced chemical burns and reactions to the pool in Hermitage, PA. One of the children became very ill and was vomiting through the night. The other children experienced nausia, body aches and other discomfort along with the rashes and burns. In addition, the hotel was not well maintained and dirty.

We had to treat the children for their symptoms. Our vacation was a wreck.

Brian of Indianapolis IN (10/21/04)
I gave Quality Inn (Lawrenceburg, IN) my credit card # in order to reserve a block of rooms for my wedding. I canceled the remaining rooms in advance of my wedding so that my card would not be charged for the remaining rooms. They did cancel the remaining rooms but they charged my card $122 for someone they said booked a rooom under my block but then canceled the day of the wedding. The name they gave me was someone I have never met and was not invited to my wedding but happened to have the same last name as me.

I am suspicious that the person was mistakingly put under my block because of the last name, but the manager (Keith) claims that niether human or computer error are a possibility. I work with computers every day and I could never make that statement but I guess everything is perfect at Quality Inn.

Even if this mystery person did call and lie about being with my wedding, they should have gotten her credit card number when she called to book the room. Keith claims that they don't have her cc# and it is not policy to ask for it, but some people just choose to provide it when they book. I don't know anyone who would provide someone their cc# when it wasn't requested, but I have a number of ligitamate, invited guests that said that Quality Inn specifically asked for their cc# when they booked under my wedding block.

It seems suspicious to me that they were able to get billing information for every one of my guests except for the one I have never met and was not invited to my wedding. All I want is to have my card credited with the full $122 dollars but the manager will not budge.

I was forced to pay $122, which I am not responsible for.

Kayvon of Leesville LA (10/04/04)
I booked two rooms for two night in Arlington, TX, checking in on Sept. 24th and checking out on Sept. 26th. The first night everything was fine, we got up the next morning and went to a theme park, coming back to the hotel that evening our key cards would not work, the night manager said they had problems all day with the cards not working so he reprogramed the cards and said that it should work. We went back to the rooms after opening the door I realized that the belongings in the room were not mine and quickly closed the door the same with the second room.

Apparantly they had given our room to other guests and had taken our belongings. The manager could not explain how this had happened. After 3 hours the manager had located part of our belongings which he brought out to us in the lobby in trash bags. When we inquired about the rest of our things he said that they were still searching. We did call the Arlington Police Dept. to file a report of the things that were not returned.

They gave us two other rooms which were a down grade from the rooms that we had, and the next morning I spoke with the general manager Mrs. Linda Fraze about the situation she appalogized about what had happened and said there was really nothing she could do. She also did not offer to refund us for the rooms untill I told her there was no way I was paying for the two rooms after having over a $1000.00 worth of my girl friends jewlery Stolen. She did finally refund me the two rooms.

Between the two rooms we had over $1800.00 worth of belonging that were not returned, and we were told by the police the only thing we could do is take them to civil court.

Gwendolyn of Roselle NJ (09/08/04)
The Quality Inn in Lyndhurst is the dirtiest hotel I have ever exprienced. We booked 35-40 rooms for a family reunion(sept.3-sept6. the rooms had cigatette burns in the carpets, not one room several rooms, burns in the blankets, the bathrooms were gross. very cheap toilet seats stains and tub mildew. the bathroom floors had dirt and grime all in the cracks. I stayed in room 115 the carpet was wet all weekend. they advertise an exercise room.nothing works in there. half the equipment in on the floor broken. people that lived in nj. was going home to take showers. one of our quest saw his room and canceled his reservation. the hallways very dark the pool no lighting after 8pm. the chairs in the rooms had spots in them. some rooms had ants because of the dampness. under the bathroom cabinets spider webs. I can go on and on. these are facts it was one of the worst hotel experience in 25 years of family reunions. I could not enjoy myself because I am on the commitee, and someone was always bringing their complaint to me . What can be done

Jerry of Franklin PA (08/16/04)
My family and I recently stayed at the Quality Inn on Oceanfront and 54th street in Ocean City, Maryland on July 24, 2004. We had originally booked the hotel for seven nights until we arrived. The hotel was in horrible condition with trash all over the floors and generally, everything had a disgusting appearance.

We arrived at our room only to find that the door was already ajar which made my entire family very uneasy. Upon entering the room we found the appliances to be rust covered and there was coffee splatter all over the kitchen walls. This was extremely appetizing to my whole family. Does the hotel have maid service or is the guest expected to clean the room upon arrival?

I proceeded to the oceanfront balcony and found the curtains covering the glass doors to be full of moths, and upon opening the outside sliding screen door it fell off and crashed on to the balcony table. The chicken wire that was wire tired to the balcony handrail was also a nice touch for atmosphere.

I immediately returned to the room to call for a manager and found that the light over the phone was broken or at least in non-working condition. My wife and I at this point went directly to the front desk to resolve the matter, which in this case was to leave the hotel immediately and find other accommodations. The night shift on the front desk was very helpful but could not find us another hotel on such short notice. We resigned to ourselves that we would have to stay at least one night in these disgusting surroundings.

We returned to our room and began to make up the beds and found the sheets to be covered with black hairs, as though the sheets had never been changed or washed from the last occupants. I called the front desk once again and had new sheets sent up. We unfolded the new sheets only to find that they too were covered with hair. I think the hotel should invest in a new laundry service at best!! My teenage daughter wouldnt even sleep on the beds and rather slept on a chair.

The next morning we went to see the day manager who offered no apologies or help in resolving the matter. He gave us no recourse but to leave and find another hotel. I even asked for a refund and he shrugged that off and explained there was nothing he could do. His attitude plainly spoke that he did not care in the least about his guests or his hotel. I have never had such a horrible experience in any hotel ever. The Quality Inn chain should be greatly embarrassed by this hotel and its management.

We had waited almost 2 years to take a vacation and this experience pretty much destroyed our 7 days of leisure. We also had to book a more expensive hotel and change rooms twice there.

J. of Tuscaloosa AL (07/27/04)
My wife booked a reservation at this motel in Biloxi, MS, for July 25, 2004. She received a confirmation number and guaranteed our room with our Visa. On the morning of the 25th prior to our leaving for Biloxi my wife called to reconfirm our room. She was told that we did not have a reservation for that night, but that we had been booked and charged for July 18, 2004. My wife assured her that this had been their error because the 25th is our grandson's birthday and we had had his party on the 24th so that we could go to Biloxi on the 25th.

She told them that she had it written on the calendar with the confirmation number and that we only had that one day in the whole year to come on vacation. The clerk at the motel was sure she had not made the mistake and would not change it. We did stay on the 25th but had to pay for an additional night.

We had to pay for 2 nights stay and only stayed on the 25th. Each night stay cost $107.91.

My wife was very upset emmotionally. We only get this one day to come on vacation and it was ruined by having this additional expense. What made it worse was that no one appologized for the mistake or even seemed to care. We really enjoy staying at this motel usually because of the location and the security. Is this how they make extra money?

Vivian of Laplata MD (06/21/04)
We arrived late, reservation quaranteed at the Quality Inn in Staunton, Va. When we called for reservation, it was told to us that it was Comfort Inn, but gave all info. We got off at the exit, but did not see Comfort Inn, we phoned and they said Quality Inn. The desk clerk, big bearly afro/american, when dredlocks and is finger up his nose. Awful. The room was not the cleanest. the bathtub and back of tiolet, ws white dusty.The sink had hair on it. The bottom of the ice bucket also had hair in it. Thats clean, right? It was late and I didn't want to leave as the room had already been charged. I cleaned it myself. My family was not satisfied and I felt you should hear about our unsatisfactory visit. I will not use that Quality Inn again. We will be traveling in Staunton four more times this year. However, not Quality Inns.

Tricia of La Crosse IN (04/29/04)
We had reservations for two rooms for two nights and an additional room for a third night at the Quality Inn East in Indianapolis. They first had the reservations so messed up that the second night they had one room unoccupied. There was a light or fan with wires hanging in the pool. The advertisement said there was a gameroom, restaurant, lounge, refrigerators in rooms, jacuzzi, continential breakfast, there was nothing of the sort. The continential breakfast that was served my husband was told he had to pay for it. The phone system didn't work, fire alarms going off and no one telling us if it was safe or not. The side security door was left open all night and people were coming in and out from the street.

The cleaning service came into the room on Saturday morning and starting cleaning with us in there, ask us if she could smoke we told her no but she did it anyway plus she ate some of our snacks for the kids. The refrigerator was needed for milk for the baby so we had to go out and buy a cooler.

The one room's air conditioning system did not work and in one of the other rooms it barely worked. To run a bath for my granddaughter we had to start the water and let it run for about 30 minutes to get 2 inches of water. The topper was when my sister and her husband were sleeping and someone walked into their room at 1:30 a.m. because they said the room was vacated after we told them it wasn't. My sister says she remembers locking the security door but my 10 year old nephew must have opened it.

That really isn't the point, the point is that we had already told them the room was occupied. It was a horrible weekend, we would have left if we didn't plan this weekend around 6 little children.

It wasn't a matter of phsical damage except you were afraid to go to sleep. It is more of a matter that a sign in the room states If you are not 100% satisfied with your stay you will receive 100% money back gaurantee. I talked to the lady at the front desk and she told me that I had to go through Lodging.com where I made the reservations. This lady said she will investigate it, this is Thursday and I have not heard from her, but they didn't hesitate to take out the $346.96 out of my checking account. I am tired of playing there games and would like to know what I can do now.

Jill of Freeland MI (08/01/03)
My family and I booked 2 nites at the quality inn in Muskegon, MI, ,while going to an amusement park close by. The hotel was deceiveing from the pictures off the computer. Our room was totally disgusting. The air did not work, on that hot day. ashes and dirt everywhere. the beds smelled very very musty, with hol;es in the sheets. the toilet was broke, the shower had very little water pressure, no blow dryer, that was listed in the amenities. the resturant in the hotel was closed that sunday,run down, and the clerk was not sure if the owner was going to open it at all that week, depending how many guests arrived. there were 2 stained towels in the bathroom for our family of 4 was suppose to use. No towels at the pool, and the chlorine and mixture of bleach over-powered the pool area.my youngest son who is 10 ended up sick that nite. we ended up checking out first thing the next morning. no continental breakfast, and $1.30 for a old cup of coffee. they say 100% satisfacation in this hotel,there is no-way.

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