Radisson Hotels Reviews

Terrible service: cannot get a straight answer out of anyone there, Terrible location: it’s Vallejo, known to have lots of crime, you would imagine a security guy would be active in the area for the hotel, but no. The Radisson by Hilton has a security guy going around the parking lot all night. The rooms were decent, a bit outdated and musty, but it’s a decent price so that’s the only redeeming value. The app absolutely sucks, it is purposefully broken so that you cannot speak to an agent or get your money back. If you value your sanity chose a motel 6 because at least you aren’t funding this garbage company that undervalues employees and consumers.

50 dollars was added for "incidentals" and we were told it would be refunded if not used. No definition was provided, but we used nothing or consumed anything in the room. It's proving to be a hassle to try to get the money returned.

I stayed at Radisson Hotel Zurich Airport one night and was charged for two. (photo attached) I brought this to the attention of the desk clerk and he was rude and condescending. Because the airport shuttle had arrived, I said I will show you proof when I return home. I have been trying for a week to be reimbursed and have not heard back from anyone, despite numerous calls and emails. This is consumer fraud and terrible customer service.

Radisson Hotel West Memphis, Arkansas had an electricity failure on 06-12-2025. I booked a 3 day stay at the hotel for a class reunion. The hotel didn't have a backup generator and we were without light and air-conditioning from 6:30-9:00pm. Most of the customers were elderly and couldn't walk up the stairs to their rooms. The hotel didn't offer us an apology or credit on our hotel bill. I'm deeply disappointed in the service received.

The phone reservation agent made a nonrefundable reservation for me in the wrong city! Even though I was still on the phone with him when I realized his error and pointed it out to correct it, he hung up on me and left me stranded with a nonrefundable reservation to fight! Do not use Radisson with this kind of service! Worst service I’ve ever experienced and I travel constantly.

Wanted to say thank you to Tate and Vic at the Radisson of Portland Oregon (airport). They helped us, going above and beyond! We loved our room, and are grateful you put up with my hubby’s silly jokes!

I had confirmed reservations at Park Inn by Radisson, Las Vegas for one night, checking in on October 19, 2024 and checking out on October 20, 2024. Choice Hotels even emailed me confirming the reservations on October 14, 2024. My husband and I arrived at Park Inn at around 5:30pm on October 19, 2024 and when we tried to check in, the gentleman at the registration desk said that we had no reservations. I showed him the printed email and he said that our reservation was cancelled after October 14. I said that I did not cancel it and I insisted that he trace who cancelled it. He called a number and passed the phone to me and I spoke with the person on the other end of the line. He confirmed that the hotel overbooked and so they had to cancel some reservations.

Hi! We are from eastern Canada and Carolyn from Thompson Rv in Pendleton recommended this hotel for a 2 day stay.. Wow! Friendly staff, superb view and room accommodations and cleanliness were above par! First time Choice Hotels user, we will be seriously considering your brand for future stays. Sue and Pete

Nikki makes room keys for female's rooms and gave them to a man who was not registered there at the Lenexa KS location. Police were notified as well as management. They did nothing about it!! Patrick Pacious CEO.

Tv not operable. Odiferous uncleanliness and smell. NO amenities. Do not recommend for stay. Dangerous in safety concerns. They baited and switched their pricing. The grounds were unkept. No vending or place to get ice, beverage or any assistance. WIFI service was nonexistent

We stayed at the Radisson in Salt Lake airport location. Our stay was horrible from the first day my husband checked in. Unfortunately we traveled separately or I would have immediately checked out upon arrival. Someone had spilled something in the lobby and it took the staff a complete 24 hours to clean it up. Secondly by the time I was able to go to my room it was unacceptable. The sheets weren't clean, our bath towels were satisfactory. They had stains on them. It was past midnight. I had to sleep in my clothes until morning, I called front desk. Told them exactly what was wrong, they assured me that housekeeping would take care of it.

My complaint is about how the Radisson Blu Hotel in Marrakesh, Morocco handled my experience with theft from my hotel room. I had a Kindle e-reader that I was unable to connect to the hotel's Internet. I therefore never took it out of my room. When I was packing to leave the hotel, I noticed that it was missing. I unpacked, repacked, and my husband and I checked everywhere. The Kindle was gone. I reported it to the manager, and he told me of all the safeguards they have to prevent thefts, including screening employees when they leave. I realized that the method was not foolproof, as an employee could easily give a stolen item to a friend who is not an employee, and would not be screened upon leaving the hotel. The manager voluntarily promised to fully investigate the incident and to send me the resulting report. He never sent any report, even after I tried contacting him several times.

Front desk Clerk Phillip was amazing, understanding, helpful and quick to respond after sister booking company messed up our reservation. Room was nice and clean and food was amazing. Would highly recommend! Awesome city view!

Corporate promised a free night due to my HORRIBLE experience in one of their hotels ONLY to now break that promise Even though I have proof in an email that they were going to enroll me in the rewards program for free with 20,000 points and now they won’t give it to me.

Radisson Hotel, Grand Island - Niagara, NY - Nice lobby and hotel was clean, but website pictures are deceptive. Front desk phones do not work, ever. Tried calling to edit arrangements prior to arrival - no answer. No gym, no restaurant, no food, no room service, no WIFI. Balcony window filthy. Termite infestation on balcony and glass door. Grounds unkept. Hotel needs overhaul - outdated. Has potential, but needs work. I will never return. Very disappointed.

Truly a great experience and getaway. Smiles and good people. The pool is enjoyable. Room is spacious and clean. Within distance to Applebee's and more. Not far from Raymond James Stadium. Love being here.

Recently stayed at a Radisson hotel that was absolutely filthy, with stains on carpeting, blood on towels and sheets, broken faucet/drain, orange tap water, green slime in pool, bedbugs, dead insects in windowsills, and inedible breakfast foods. When I brought the condition of my room to the attention of staff there, they did not act surprised that my room was dirty (or that someone else's clothes were in my bed, which had no blankets, by the way) and said they couldn't help. I ended up leaving the next day and was overcharged for my stay--something the hotel repeatedly refuses to refund.

Run! Don’t stay in this dingy, dusty, filthy hotel. Staff extremely rude and incompetent including the “manager” Patrick. Used condom found in room, hair in bed and on sheets/pillow. Mold and mildew in shower on shower bench. Shower broken, had to locate my own maintenance man, asked for different room and was refused. Asked for full refund. Was refused. Patrick was rude, and had no control over workers and their incompetence. Was charged even though I used all points and worker who Checked me in couldn’t even tell me why. Spent more time on the phone with corporate that actually recouping. Filthy hotel! And noisy!!

I was on my business trip to Oklahoma City on 08/17/2021 and since I am a Radisson Platinum member, Booked a room at Radisson airport. Planned to Get out of the plane, go to the room, and get ready for the following day's meeting. But unfortunately, everything went wrong until I left this the dump. Platinum members usually receive an upgrade, snack pack, bottled water, and breakfast in the morning. Anyhow, at the start, I checked in around 8 Pm with the snobbiest woman I ever met. It took her half an hour to check a room and then told me to grab A buttled water from a refrigerator for FREE. Well, I passed and head to the room to get some rest. She gave me a small room with a musty smell.