Complain about a product or service

Radisson Hotels

jack of lake worth, FL October 18, 2009

traveled to grand bahama with 10 yearold daughter on oct. 16 via discovery sun for 1 night stay at radison hotel. when we returned from pool at 6pm we discovered all our cash was gone from our locked 8th floor hotel room. hotel security and police report given, then the next morning we saw 2 more guests at checkout saying the same thing happened to them.Local police supposed to get with us later

Nadia of Salisbury, Wiltshire, United Kingdom September 30, 2009

I recently booked a room with a site called LateRooms.com for The Mayfair Hotel, UK, a Radisson hotel, at the rate of 199 GBP. Upon visiting the Radisson website to have a look at pictures of the hotel I noticed they had a "best rate price guarantee". I also booked a room with the Radisson website for 235 GBP. The same room, same date, same conditions. I made a claim that I had found a better rate on another website (by making this claim they advertise to give you 25% off, as a reward for promoting the Radisson website stay the most competitive in price. I confirmed my rate with both the hotel and LateRooms website and informed "Customer Service Specialists" and made 3 separate claims to the "best rate guarantee" department. The first 2 kept coming back to me saying I had only booked a request for reservation not a reservation itself. Upon making a third claim and telling them, that in order to make a direct reservation their department in the USA, needed to make the booking in UK business hours, they told me my claim did not meet with their terms and conditions and did not tell me why. They have since come back to me and stated that at the time of review they could not book the rate and this is why it did not comply with their terms and conditions. I gave copies of both my e-mails from the hotel and LateRooms to them, and still they say it does not comply with their terms and conditions. I have since noticed that they have changed the condition of the rate on the LateRooms website and now require a minimum stay for the price of 199GBP when I originally booked for just one night. I believe the "best rate price guarantee" to be false advertising. If they are not going to honour the promise of a "best rate guarantee" I don't believe they should be advertising it on their website. I believe their "guarantee" to be a misrepresentation of advertising.

Kevin of North Charleston, SC August 24, 2009

The hotel is very nice but the service is horrible. They say that one of their amenities is wireless Internet. However, when you go to log in, they want 19.99 a day for it. Also, they give you a 20 drink coupon to use at the bar. When you go to use the coupon, they tell you after the fact it is only good for certain drinks and stick you with a big bill. I was never so embarrassed in my life. I complain to the corporate site about the service and the hotel doesn't even respond to corporate. Corporate just accepts this and drops it. I told them I didn't want any coupons because I would never stay there again.

Right on their web site it states: THE RADISSON 100% GUEST SATISFACTION GUARANTEE What does that mean?

Giselle of Alameda, CA October 21, 2008

am writing to request a refund of the 160 charged to my debit card without my authorization for permission. During my recent stay at your hotel, I unexpectedly began to menstruate. Unfortunately, menses soiled your linen and some stains were on the duvet. Imagine my surprise when without consultation or permission, I discovered that you charged my credit card for "damaged linen". I got no explanation for the charges. Was this the cost to launder the linen, replace the linen, professionally clean the linen?

I am outraged for several reasons! Firstly, I received no cleaning service when I stayed in the room for over 24 hours. I called to report that my room had not been cleaned and to request service immediately! Secondly, your actions are discriminatory because you say the soiled linen is a health issue, which I perceived is based on the fact that I am a woman. Do you charge men when semen and bodily fluids are on the duvets and linen? Do you also unjustly discriminate against people with AIDS or other communicable diseases who may leave bodily fluids on the duvets and linen? If you answer "no" to these questions, then you are blatantly discriminating against me as a woman for a normal bodily function.

I would like to know if this is a general rule against women? As a rule, are women unjustly charged when they are menstruating while a guest at your hotel? I ask that you refund my money in all or part (100 - minus a 60 cleaning fee) by Monday, October 20. I will be registering a complaint about your poor service and discriminatory practices with the Better Business Bureau and the Department of Consumer Affairs. If I do not receive a satisfactorily response from you by October 20, I will be consulting a civil rights attorney to pursue this matter further and bring your unjust practices to light.

Bobbie of Auburn, NY August 18, 2008

Bobbie of Auburn NY (08/18/08)
I stayed at the Radisson Martinique for 5 days/4 nights for a conference August 13 - 17, 2008. I entered my room a little after 3 pm and within the first hour, an employee entered my locked room without knocking and upon seeing my husband and I, said sorry...just checking and hastily left. I was aghast.

My husband laid down to nap and shortly after, a second employee entered my locked room without knocking and said exactly the same thing as the first and hurriedly shut the door and left. I laid down to nap with my husband around 5:30 pm and was awoken by a phone call at 9 pm by my daughter saying some women had just called our house in upstate NY saying she had found my purse. I have no doubt my purse was in my room with me before I fell asleep as I sat and put my receipts in my wallet and purse while my husband slept. I also put my cell phone on the floor by my bed so I would hear when our NYC friend called to meet up with us. That was also taken.

Someone entered our room while we slept and removed these items!

It was quite nerve-wracking to know that not only did someone enter my room (AGAIN!), they were right by my head while I was sleeping...what would/could have happened if one of us awoke? o_0 Hotel security was of no help. The Front Desk manager(s) were of no help. They would not call the police for me and made me find and walk to the nearest precinct. The Manhattan MIdtown South Precinct wanted to know why I did not call 911 to report the robbery and I told them the Radission said I could not and had to walk down to the Precinct. The Police told me they were well aware of the Raddision Martinique management being obnoxious in this way and not wanting the police in their lobby to reflect poorly on the other guest. I found this to be outrageous. When I confronted the head of security about this, he stated that it was not an emergency so I could not use 911 regardless of what the police told me.

The conference meeting planner made the hotel give me a new room with a lot of arguing as they did not want to. One the last day there, I received a call from security that my purse had been found outside the door to my NEW room. Security refused to discuss the investigation with my or why two of their employees would try to enter my locked room without knocking or anything. They would not give me a printout of the information for my company...nothing. My personal feeling is that it was definitely an inside job and the hotel will do anything to just shut you up till you go away. They don't want to hear anything that reflects badly on them.

All total, they took 330 in cash, my kodak digital camera, and my 400 iPhone.

Laura of St. Paul, MN August 29, 2007

Long story short, we booked rooms for our wedding. A suite for 2 nights, and then our bridal party did for 1 night. We had issues with their service and cleanliness of the room. I was sent a survey where I explained every issue, and was contacted by Jerrod Simkins, the GM. He stated that for our trouble, he would refund the cost of every room, and asked me to send him a list of every thing that I would like refunded. I did, and he has since only refunded our guests and not my husband and I. He has on several occasions refunded random amounts, as well as charged us random amounts. Our wedding was 7/7/07... and this has still not been resolved.

Carla of San Diego, CA August 23, 2007

My other and great aunt arrived at the hotel at approximately mindnight. When they arrived they were denied occupancy until 3:00 am. I'd previously arranged for their accomodations and payment. Being that I did not accompany them, I was requested to complete and fax a form authorizing the use of my credit card. I was not advised that the form was required to be returned prior to check in. At 1:30 am I received a call from Leonard who stated he needed the form in hand now! As I don't have access to fax machine in my home I asked if he would accept cash payment from them for the one night and I'd fax back the form within the next few hours when I arrived my office. This was not an acceptable solution per Leonard and the converstation continued on for well over an hour. Finally, closer to 3:00am it was one nights payment was accepted and the form was faxed.

There was no risk of loss exposure. My name and credit card information was on file. Had they been a "no show" my card would have been charged. Cash was offered to cover the period of time until the for was returned. And, this was the "host" hotel for our family reunion. i recently learned they requested a handicap accessible room ans were told that those rooms had one bed only and were placed in a standard room with doulbe beds. They were not offered the option to accept the room with a roll-way. Letter sent to Mark Behnen,Gen Mgr; Nancy Johnson, Exec VP; and Jay Witzel, CEO. To date we've not received any acknowledgement or response from them.

Victoria of Congers, NY August 28, 2006

I had a wedding block of 30 rooms on July 7, 2006, at the above listed hotel, and the hotel doubled charged everyone. It is has been almost two months and people still have not been credited even though I was assured that it would be taken care of. My room was suppose ti be free and the double charged me as well. I took 7 phone calls and over a month to get my refund and i wasnt even supposed to be cahrged to begin with. When ask to speak to a supervisor they told me Rosell was the supervisor and she was the only one i could speak to. I called the Radisson coprate office and they siad all the could do was send a compalint to the hotel manager and she would have to fix the problem, they could not help me either.

Radisson of Franklin, MA April 17, 2004

On checkout, two charges had not been reported - an in-room breakfast at about 12 and a massage at about 60. On my credit card, the charges appeared as 125.

Jamie of Phoenix, AZ February 2, 2003

Houskeeping broke a pair of vintage earings. Filed a security report with Frank. Spoke with Edith (Mngr.) she advised she would send me comp. nites stay at a Radisson near DisneyLand. Have received nothing after multiple attemps and promises that I'll get a certificate for free nites stays.

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